tanguay.ca Reviews 

Sales Rep Marc-Antonie was great!!! 5 Stars!! The rest was terrible. My extendible table arrives and the guys try to put it together but don't know what they are doing. They complain that I bought the most complicated table then ask if they can plug their power tools into my wall! I had to fight with them to take the boxes away that the table came in! He said he doesn't have room in the truck for them! The assembly wasn't done properly so I had to call back. Service guy 2 comes and fixes the problem. Great! Not really. On the side of the table top the table is damaged, it ripped 2 of my shirts. So I call customer service 3x speaking to some one each time and they said they will send someone. No one came. So I go to the store and the sales manager was very nice. She got the team 2 come 2 business days later. She was also nice enough to offer me first service in the morning for just $30. When I declined she was nice enough to tell me she had a coffee machine on sale for $500 that I might be interested in. So the new table top is on but it is a bit stiff to open and close. The service guy said with time it will loosen up or I can put some kind of spray on it to make it smooth but he didn't know what spray so I guess I am supposed to figure this out...

If there was a way to give a 0-star review that’s what I would choose!!! I’ve had my WORST retail experience with TANGUAY! I purchased a dining table online, I received it missing most parts, so unable to put it up. For the past 4 weeks now I’ve been contacting them to get the missing parts, I still have not received them! They’ve been LYING about the date i would receive them and about calling me back with updates. I’m the one who have to repeatedly call back to have updates about when I will receive the parts so i can put up the table i purchased with MY HARD EARNED MONEY! Some of the representatives I spoke to on the phone even had a bad tone, like I’m not in my rights to be frustrated for their HORRIBLE SERVICE! NEVER AGAIN!!!!

Oct 26, 2026. A quick update. Tanguay never reached out to “appreciate the opportunity to make things right”. It was made very clear during my initial communication with them that “making things right” is not their business model. Refusing to put things in writing made that explicitly clear. We bought another fridge from Canadian Appliance Source. Incredible service. So good, in fact, we ended up spending $25k on several appliances. 5 stars for Canadian Appliance Source.

The reviews don’t lie. Terrible customer service. We bought an open-box Fisher and Paykel fridge from them. Several days before it was supposed to be delivered they called to say that it had been destroyed while in their possession. We were given the option of accepting a refund or paying an extra $2300 for a “new” fridge. We asked for photos of the “destroyed” fridge. None given. They didn’t want to communicate via email. Didn’t want anything in writing. Scammers. Avoid. Extremely dishonest.

The commercial is offensive. Makes me definitely not want to purchase anything from you.

Very helpful and professional. I found what I needed very satisfied!

Worst customer service I have ever experienced. Avoid this retailer.We bought a brand new dishwasher from Tanguay and paid a plumber $300 out of pocket to have it professionally installed, only to discover that the control panel was completely defective right out of the box.When we called customer service to resolve this, we were bounced around and transferred three different times before finally reaching a representative named Gabriel Lamothe. His handling of the situation was shockingly rude and arrogant. Instead of offering a reasonable solution for delivering a broken product, he gave us an ultimatum: either buy a more expensive model and pay the difference, or take a store credit, which means we have to pay a plumber out of pocket again just to uninstall and remove their defective machine. To make matters worse, he then hung up the phone on my wife.Unacceptable, predatory policies and incredibly unprofessional staff. Save your money and your sanity and shop somewhere that actually stands behind the products they sell.
Gary Millan

​Tanguy is the absolute worst company to do business with. Their customer service is complete garbage, and their representatives speak with a condescending tone.
​They sent me a damaged barbecue, then sent a replacement that was also broken, all with one-month delivery delays. After all that, they finally told me I had to deal directly with Napoleon myself for the barbecue—or they would just refund me. Meanwhile, they've had my full $2,000 payment for two whole months.

UPDATE: June 20, 2026
It is incomprehensible, and, frankly, even laughable that Tanguay would respond to my review below, and ask me to call the same useless and frustrating customer service number, which is the ONLY number available to consumers, because the managers and directors are more heavily protected, and shielded than the President of the USA. The executive offices are INPENETRABLE.

Anyway, this shows that they did not read my review, or did not understand it. It would appear that their response is a GENERIC one used to make themselves look like they care - it's just for optics.

Consumers, DO NOT go anywhere near Tanguay. They will happily take your money, and after the sale, drop you like a sack of potatoes!! I'm going to purchase from American retailers from here on in. The Americans have EXCELLENT customer service!!

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June 19, 2026
I purchased an Midea window air conditioner on May 25, which was supposed to be delivered May 29. I stayed home in that timeframe only to get a call a couple of hours before delivery telling me they cannot deliver because the product is DAMAGED!! I then had to wait another week for delivery, June 4. Delivery people came, unboxed it and quickly took the packaging away without my authorization.

We also encountered a LANGUAGE BARRIER, because one delivery guy, upon entering my premises, PROMPTLY & PROUDLY, informed me that he ONLY SPEAKS FRENCH!! Needless to say, I do not.

After they left, I went through the manual and discovered that the CRUCIAL INSTALMENT ACCESSORIES were missing. I called Tanguay immediately the next morning to explain and ask for an exchange, but was told by 1st tier customer service that "they cannot help me" and that I have to "call Midea" to get the parts. I told them my contract was with Tanguay and NOT the manufacturer. The person was RUDE and insisted that Midea wants all their customers to deal with them directly. I couldn't believe my ears!! I had never heard anything SO ABSURD!!

I called Midea and, contrary to what Tanguay told me, asked me if I had contacted the retailer about the issue!! Imagine that!! However, they set up a case number, and said they would get me the parts ASAP. That was June 5. Today is June 18, and, still, NO PARTS.

I called my bank to initiate a chargeback due to INCOMPLETE DELIVERY. It is not a REFUND, it is a temporary chargeback until there is a solution. It is legal, and I am within my rights.

TODAY, I got a call from one of the LOW TIER representatives about the Chargeback. I told him it was due to the fact that they FAILED their obligation, according to the OPC, to deliver a product that CANNOT BE USED FOR WHAT IT IS "INTENDED TO DO" because the the product DID NOT include the installation accessories necessary for installation. Clearly, he was angry about the chargeback, but when I explained my "rights", he became HOSTILE, RAISING HIS VOICE and telling me that I AM THE ONE WHO DOESN'T UNDERSTAND, and THREATENING me with "TAKING ME TO COURT".

I DID NOT steal their product - I AM NOT a thief. The INCOMPLETE product is sitting in my house doing nothing while I have had to, and, still am, ENDURING the heat with NO A/C!! I am not a thief and they can come and retrieve their a/c at any time.

As of this email, nothing has been resolved. Everything is UP IN THE AIR. I was told a director would call me, and nothing yet.

Tanguay customer service is a GIGANTIC DISGRACE, and the representatives are ANGRY AND RUDE. SHAME ON YOU, TANGUAY!!!!

Very disappointed with services for our washer purchased in 2019 which had an extended warranty. It broke. We paid more than $150,00 to learn that it could not be fixed. It needed to be replaced.

Spoked with Marie-Soleil who indicated that a new washer could be installed but we would have to make sure the old one was disconnected. I am a senior with limited abilities and resources who need her washing machine. I was very disappointed by this response and lack of attention to clients’s needs.

We have been clients of Tanguay for years. We purchased our leather living room furniture, appliances, decorations, etc. Up to now, Tanguay was considered quite reliable. Now we will have to look elsewhere to meet our needs. Bottom line, very disappointed by the after sale consumer services by Tanguay.

Bought a dining set still waiting for to be delivered 4 months later, they call me to say they still haven’t received it , I will never go back to this store , ridiculous!!

It is now 6.30 on the day I was supposed to get a dresser delivered between 2 and 5. I cancelled something important to be home between those hours.
What I find inexcusable is that no one had the decency to call or text and let me know what’s going on. I realize that things have a way of happening with deliveries and that it’s not the store’s fault and that the delivery is probably outsourced. However the lack of courtesy on everyone’s part will ensure that I will NEVER shop at this store again.

Tanguay sales man sold me a frigidaire fridge. After 10 months the fridge started making noise like the compressor was working overtime .
À tech came and told me they sold me a a standalone fridge that was not meant to put in a hole (surrounded by cabinets) and the solution was to move my fridge or buy a new one …
Went to Tanguay to complain and the sales manager wanted to resend me the tech … I asked them if they had a customer guaranteed satisfaction and they said no .
I’m stuck with a fridge that sounds like a plane from time to time and is less than 1 years old
Do not recommend

Went to the one in granby and was there for almost 30 mins and no one came near us, employees were to busy talking together than make a sale. 2nd time I have attempted to go buy something there and because I we are English we get ignored. We will just go to the brick where services is handled correctly.

Truly Horrible service. Their insurance is worst. Save yourself the disappointment and go somewhere else.

Bought a Hisense fridge in novembre 2024 at Tanguay. 8 months later, the freezer door doesn't close properly. We lost food.
We contacted Tanguay customer service. They told us they will contact Hisense and call us back to schedule a tech. That never happened.
We open a service call directly from Hisense web site.
Nobody from Tanguay or Hisense perform any follow up.
2 weeks after, we call back Tanguay and perform a follow up with Hisense. Tanguay said: We will send an email and let you know. Hisense simply said the technitien is waiting for parts. But no technicien came so which part they need? 2 months later, we still not have any feedback from Hisense no more from Tanguay.

Currently both Tanguay and Hisense have the worst customer service we ever had to deal with.

I purchased a new Maytag washer and dryer from Tanguay in September 2025. The dryer has never worked properly despite four service calls. The technician confirmed it should be replaced, but Tanguay refused and sent me to Whirlpool Canada. A complaint has been filed with Québec’s Office de la protection du consommateur.

Acheté une laveuse-sécheuse Maytag neuve chez Tanguay en septembre 2025. La sécheuse ne fonctionne toujours pas malgré quatre visites de service. Le technicien a confirmé qu’elle devait être remplacée, mais Tanguay a refusé et m’a dirigée vers Whirlpool Canada. Plainte déposée à l’Office de la protection du consommateur du Québec.

Tanguay cure Labelle !! Worst service ever. The host asked if we wanted to see a sales person . We said yes 20 minutes pass and nobody came to ask if we needed help. We looked around and then passed near the hostess and literally looked annoyed and was on her phone told her that nobody acknowledged us and said oh really I can find you someone. She said they are busy with other customers the salesperson were talking to each other . Not even looking at customers! Horrible horrible service. Would never go there again!

Ordered a coffee machine then receive wrong color, called back for exchange, first call was cut automatically and second call was picked then I was told that I called wrong number the first time. The agent feel no sorry to their mistake and take me take long to order a new one and made me feel that I should keep the wrong one and pay for their mistake. I feedbacked my real feeling in a normal tone and the agent insisted that I’m yelling at her and give a lot of excuses. The I received a claim ticket but in wrong category. From the beginning until the end of the call, I feel very uncomfortable for their attitude. Hopefully I can get my right order soon. No any will to purchase from Tanguay for their poor after sale customer service. I have to say when I put the order through the phone call, the agent is very nice, knowledgeable and experienced, but for the after sale customer service department totally no recommendation.

I bought a queen sized bed at end of November. Installed by their people. Had to dismantle the first week of December as the off gassing of materials used to construct bed made me very sick. Of course their policy is any item to be returned must be in original packaging which was taken away by the men who installed bed. Right now dismantled bed is sitting in my shed. If I could have given a minus star it would be my rating. Unable to understand why such toxic product is on market. Do not buy this item

The Freezer my wife and I selected for our needs was the Midea model# MRU1482ASL.
Our salesperson stated that door may be mounted on left side inside of right side and also that this adjustment was to be done by the delivery people. When delivered on Mar. 15/25, the delivery person stated that they do not do this and that I should contact a technician at my own cost.
Contacted MIDEA and requested the door reversal. Company stated that on this model it can’t be done.
Any yet inside the freezer is the supplied door hinge for the left side??
On same day, my wife and I went back to Tanguay in Kirkland to speak with the salesperson.
He was not there that day but we were directed to the Manager of the store. The manager stated that a technician would call on Monday (17) or Tuesday(18) to schedule an appointment.
On Mar.17/25, I received a call from a representative at Tanguay store. The woman I spoke with informed me that the door reversal should have been done at warehouse before delivery. She also stated that someone will call to rectify the situation; or I could do the door reversal myself!!
The original salesperson called on same day. He suggested that I make an appointment with their recommended technician, pay the bill and then send the bill to Tanguay for a refund. I refused to do this and requested that he or Tanquay contact the technician, do the job and pay them. Salesperson advised me that he would look into it further and call me back. He called back and stated that the Midea advised him that door is not reversible. My other option was to return the freezer and make another selection. Instead, I called the recommended technician, appoinment made morning of March 18, door attached to left side (functioning), paid the bill ($86.23) and requested refund from Tanguay. Refund issued ($114.98) by Tanguay through salesperson. Tanguay issued an addition amount of $28.75 for all my troubles. Some compensation. I discovered this morning that Midea is an American company and I should have bought Canadian.
Suggest: Buy Canadian and I do not recommend Tanguay for your purchases.
Tanguay is formerly Brault & Matineau and EconoMax and Liquida Meubles.