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Company details

  1. Rainwater Tank Supplier
  2. Building Materials Supplier
  3. Garden Building Supplier
  4. Plumbing Supply Store
  5. Water Filter Supplier
  6. Water Pump Supplier

Written by the company

We are a family-owned and operated business specialising in supply of quality Australian water tanks, water tank pumps, rain harvesting products and gutter mesh.


Contact info

4.2

Great

TrustScore 4 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good

Very good communication, products well designed and a minor issue was solved quickly.

May 31, 2021
Tank Shop logo

Reply from Tank Shop

Hi Richard, many thanks for taking the time to write us a review.

Kind regards
~ Malessa, Tank Shop

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Rated 5 out of 5 stars

My inquiries with the Tank Shop were…

My inquiries with the Tank Shop were positive & helpful so I was confident in getting what size needed.
The end result was that I was able to collect the items from their warehouse with no inconvenience.

May 31, 2021
Tank Shop logo

Reply from Tank Shop

Thank you for your kinds words, Dave. Glad we were able to supply those parts for your project.

Kind regards
~ Malessa, Tank Shop

Rated 5 out of 5 stars

One stop shopper

Fantastic service, great prices, easy to use website. Overall experience was highly recommended. I now know where my first stop will be for any tank related items.

May 31, 2021
Tank Shop logo

Reply from Tank Shop

Thank you Sarah for your kind review and recommendation :) Happy to help should you need any other rainwater harvesting supplies.

Kind regards
~ Malessa, Tank Shop

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Good communication, very helpful.

May 19, 2021
Tank Shop logo

Reply from Tank Shop

Many thanks for your kind words, Greg. Hope your installation went well.
Kind regards
~ Malessa, Tank Shop

Rated 5 out of 5 stars

Had all the quality products I needed

Had all the quality products I needed. Delivered in no time. Easy to order online. Great service!

May 19, 2021
Tank Shop logo

Reply from Tank Shop

Thanks for great review, Robert! Glad we were able to supply what you needed for your project. Hope to see you again in the future :)
Kind regards
~ Malessa, Tank Shop

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Rated 5 out of 5 stars

Arrived promptly

Arrived promptly, in good condition and as described.

April 27, 2021
Tank Shop logo

Reply from Tank Shop

Hi Richard, thanks for taking the time to write a review. Glad they reached you safe and sound. They are a great product so I hope they serve you well! Thanks again for shopping with us :)
~ Malessa, Tank Shop

Rated 4 out of 5 stars

The tank installer was great and was…

The tank installer was great and was willing to hold off until we were ready. I originally wanted to do a hire purchase which was advertised on the companies internet site, but it turns out that the company puts that straight on to their distributors with what looks to me like very little support. The tank looks great. I’m just waiting for it to rain

April 12, 2021
Tank Shop logo

Reply from Tank Shop

Hi John

Thanks for responding to my recent TrustPilot review request. Sadly, the review left for us does not relate to our business as you did not purchase a tank from us. 

Your recent order was actually for two 100mm Sliding Gate Valves. You ordered them last Tuesday (6 April), we shipped them the next day and, according to the courier tracking, they arrived Friday (9 April). 

So if you can, would you mind updating your review to relate to your Slide Gate Valve order? Hopefully we've earned a 5-star review instead :) 

Thanks
~ Malessa, Tank Shop

Rated 5 out of 5 stars

Great service

Great service, fast and efficient, great price and easy to chat too

April 12, 2021
Tank Shop logo

Reply from Tank Shop

Hi Deb, thanks for your kind words!
Happy we could help you with your Gutter Mesh project :)
Thanks again
~ Malessa, Tank Shop

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Rated 5 out of 5 stars

Great products and great customer…👍

Great products and great customer service.
Very quick postage.
++++++++++

April 10, 2021
Tank Shop logo

Reply from Tank Shop

Hi Steve, thanks for your 5-star review! We try to process customer orders as quickly as possible. Great to hear you are happy with the rainwater harvesting products ordered. Hope you keep us in mind for any future improvements to you rain harvesting system :)
Thanks again,
~ Malessa, Tank Shop

Rated 5 out of 5 stars

Very helpful.

Scott was very helpful, and provided good advice.

March 31, 2021
Tank Shop logo

Reply from Tank Shop

Hi Daniel, thanks for the rating and review. Glad Scott was of help to you in planning your rainwater harvesting system. We hope all goes well with your new home build and look forward to getting your water tanks to you soon.
Thanks again,
~ Malessa, Tank Shop

Rated 5 out of 5 stars

Good materials, easy to fix

The materials arrived promptly and the 30m or so I put on our steep (30degree) garage roof to replace the old plastic gutter guard, was relatively easy to apply and it is working well. This was on a corrugated iron roof. In several places there were some issues (walkway roof joined the garage ) but it was relatively easy to adapt and effectively cover the whole gutter. Given that I had to remove the old gutter guard which had been there for 25 years, clean the gutter and then put on the new stuff, it took about 10 hours to do the whole job and about half of that was preparation.

March 25, 2021
Tank Shop logo

Reply from Tank Shop

Hi Nick, thanks for the rating and for taking the time to review the 2mm Steel Corrugated Gutter Mesh Kit purchased. Sounds like it was a big job but glad to hear your installation went well :)
Thanks again
~ Malessa, Tank Shop

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