Tap-SparesReviews 

102
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to navigate and offering a comprehensive selection of parts, often with detailed information. Many people highlight the excellent service, noting the helpfulness and professionalism of the staff in identifying correct parts and resolving issues. Reviewers frequently commend the quick dispatch and delivery of orders, with many parts arriving sooner than expected and fitting perfectly. However, some customers experienced issues with delivery, including incorrect tracking information or parcels being mishandled by the courier. A few people also reported delays in receiving their orders or receiving broken items, despite the generally positive feedback on delivery speed.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality and fit of replacement parts... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick dispatch and prompt... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Order

Reviewers highlight positive aspects of order, noting that placing an order is easy and straightforward, with... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tap spares has an easy to navigate website with a pretty comprehensive selection of spare parts and good detail provided on items. I needed a pair of Abode kitchen tap cartridge valves and a new hand... See more

Company replied

Rated 5 out of 5 stars

After fitting two new cartridges from Tap Spares, which immediately cured an irritating leak, I ordered two new ceramic handles. Despite a delivery window of 5 to 7 days, they arrived after only 4 day... See more

Company replied

Rated 5 out of 5 stars

Kris was very helpful in sorting my spare valves that should have been sorted out by a vendor under guarantee but weren't. He very kindly waived postage and arranged speedy courier service so that I c... See more

Rated 5 out of 5 stars

From placing order to receiving the valves took 2 days. Fitted same day. Although you don’t seem to be able to buy these in local plumbing suppliers service was great. Will be ordering ano pair f... See more


Company details

  1. Kitchen Supply Store
  2. Do-it-Yourself Shop

Written by the company

Tap‑Spares is a UK‑based specialist provider of replacement parts, spares and aftercare support for kitchen taps and boiling water tap systems. We help customers, installers and retailers maintain, repair and extend the life of their taps with genuine replacement components and expert technical guidance. We supply genuine, original tap spares for a wide range of kitchen taps, including cartridges, hoses, valves, handles, aerators, spouts and boiling water tap components. Our service is designed to support both everyday maintenance and fault resolution, whether a tap is leaking, under‑performing or requires a specific replacement part. Tap‑Spares works closely with manufacturers and product teams to ensure accurate identification of parts and reliable after‑sales support. Our focus is on clear advice, fast resolution and keeping taps working safely and effectively long after installation. Customer feedback helps us continually improve how we support spare part identification, ordering and technical assistance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

102 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(102)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great supplier

Great supplier. Was able to order replacement tap handles easily which arrived very quickly.

June 5, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi Ffion, thank you for the great review!

Rated 5 out of 5 stars

Good

Fast delivery. Helpful customer service.

May 21, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi GreenMeanie, thank you for the great review!

Rated 5 out of 5 stars

Good customer service

Stephen was very helpful in sorting out the ceramic disc valve for my tap. Having a real person on the end of the phone makes a big difference.

April 16, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi Ian, thank you for the brilliant review!

Rated 5 out of 5 stars

Clive and my valves

I went on the website put what i wanted in order two valves hot and cold from the picture come with in the two days it was so easy to order would buy again thank you

April 22, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi Clive, thank you for the amazing review!

Rated 5 out of 5 stars

Amazing service

Steve was so helpful and guided me through the process of checking which new cartridge was causing the dripping from the spout. I learnt something new with his instructions! He kindly ordered the replacement part and some extras which he assures me will fix the problem. His clear instructions has made my day after struggling for hours to work out a solution on my own. Five ⭐️⭐️⭐️⭐️⭐️ for Steve.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Rang thro for tech info on specific tap…

Rang thro for tech info on specific tap and the employee was very helpful in helping me order a new part. No pressure, and new part arrived and I was able to replace and repair in no time

April 11, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi Carl, Thank you for your feedback! It's great to hear everything arrived quickly and you were able to get it sorted in no time!

Rated 5 out of 5 stars

Great Job!

Lindsey in Customer Service was brilliant. Professional and knowledgeable and she made sure the part I needed was dispatched immediately. Would definitely recommend.

April 4, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi Jeremy, thank you for the brilliant review and recommendation!

Rated 5 out of 5 stars

Tap O-rings quickly identified online

Tap O-rings quickly identified online, delivered on schedule. I used the site's own video to fit the replacements and found it very helpful. And the parts actually fitted. Good experience.

March 28, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi Nicholas, thank you for the great review!

Rated 5 out of 5 stars

We had a leaking spout on our kitchen…

We had a leaking spout on our kitchen tap.
They sent a brand new spout and it arrived really quickly.
The customer service at Abode has been absolutely brilliant.....thry really are so helpful and very friendly, they couldn't have been better and they're second to none in my opinion. Thank you so much.

March 26, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi Annie, thank you for the fantastic review! We're so pleased we could get this resolved quickly for you.

Rated 5 out of 5 stars

Lindsey is a superstar

Lindsey is a superstar

(Proboil customer service team)

As I ordered using PayPal the billing address was fine but delivery address defaulted to my old one, nothing was too much trouble for Lindsey, she helped me, called DPD to fix the issue and contacted me again with an update. As you'd dream customer service should be, would use again just because of Lindsey

March 27, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi IP, Thank you for your lovely feedback. We’re so pleased our team could get everything sorted for you.
We’ll be sure to pass your kind words on, and we really appreciate your support!

Rated 4 out of 5 stars

Ordered a replacement aereator nozzle…

Ordered a replacement aereator nozzle for an out of production Atlas 4 part mixer tap. It arrived very quickly and fitted fine only downside was it was not the same finish as the original tap. Overall I'm well pleased with the service.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Needed a spout O ring set for a now out…

Needed a spout O ring set for a now out of production Adobe kitchen mixer tap.

Parts came within two days, fitted a treat and all for the sum of £8.99 delivered.

Top company, thanks.

March 14, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi Rob, thank you for taking the time to leave a review. It's great to hear everything arrived quickly and fitted perfectly. We really appreciate your support!

Rated 5 out of 5 stars

Excellent service …

Excellent service and very professional. Thank you again for prompt assistance

February 27, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi Ian, thank you for the great review!

Rated 5 out of 5 stars

Excellent fast service parts fit…

Excellent fast service parts fit perfectly would recommend and use again Thanks Eric

February 25, 2025
Unprompted review
Tap-Spares logo

Reply from Tap-Spares

Hi Eric, thank you for the great review! We really appreciate the recommendation.

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