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Rated 1 out of 5 stars

Purchased over £1100 in Tap XTP Coin a few years back 2023 I logged back in and balance was zero. There explanation? Account fees of €3 per month lol! This equates to around €110 in total f... See more

Company replied

Rated 5 out of 5 stars

With the closing of unregulated exchanges and new rules regarding advertising of crypto platforms people will soon need a regulated exchange to on ramp fiat. TAP Global is the answer: Licenced... See more

Company replied

Rated 5 out of 5 stars

Very impressed with the Tap app! Functionality is excellent, fiat trading exchange rates are the best around. Having a physical card to load up Euros when travelling across Europe is perfect. F... See more

Rated 3 out of 5 stars

totally absent and/or impotent user support. all documents uploaded, all verifications procedures passed.. a month later - nothing works. calling the support every week and getting the same respons... See more

Company replied

Company details

  1. Financial Institution
  2. Money Transfer Service

Written by the company

Tap puts your money in motion. Trade in real time, access a dedicated account for deposits and withdrawals, and spend anywhere with your Tap card—all while earning up to 8% Cashback. Simple, seamless, and built for you.


Contact info

You should know

3.5

Average

TrustScore 3.5 out of 5

309 reviews

5-star
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Replied to 90% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Tap support / compliance responded…

Tap support / compliance responded extremely efficiently to an account issue that was more the fault of an external exchange. The issue highlighted an external flaw in minimum wallet transfers & assets disappearing which Tap were very quick to acknowledge, correct & recover the assets in question whilst they will incorporate warnings for other clients going forward, very impressed, great customer service & a provider you should use.

January 14, 2022
Unprompted review
Rated 1 out of 5 stars

Ive has my account closed out of the…

Ive has my account closed out of the blue not being able to access my money I still have funds on my card and they will not pick up there number or reply back

January 5, 2022
Unprompted review
Tap logo

Reply from Tap

Hi Thomas, as you know your account was closed due to unknown convictions that came to light which were against our policies for keeping an account open. As you will have seen your credit was applied to the account you provided in full. Unfortunately Fraud related convictions are not allowed with a Tap Account.

Rated 1 out of 5 stars

What is this

What is this? I received a email verification code this morning but the problem is I do not know what this company is or why they emailed me a verification code, Im at work 🥴 and haven't registered with this thing

December 5, 2021
Unprompted review
Tap logo

Reply from Tap

Hi Toni, we verify email addresses on what is entered into our system, unfortunately your email address appears to have been entered incorrectly. As we advise on the verification email if this is not from you you can ignore the email. Sorry that someone entered your email address into our App. Tap Team

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Rated 5 out of 5 stars

Fantastic app

Fantastic app. It greatly reduced my trading fees from the previous app I was using. Upgrading to their highest plan is the cheapest in the market and worth it a thousand times. Support was helpful and fast to help me out getting started with the Tap app. Thank you Sam!

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great project!
Soon it will outreach much bigger projects, and it is worthy of it!
Keep up the good work!

November 3, 2021
Unprompted review
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Rated 5 out of 5 stars

Wow! Brilliant!

Wow! Welcome to the modern, fast, simple, fair way to transfer funds and exchange fiat/crypto!
It’s no nonsense stuff.
I made a school kid error this evening, sent in a chat line request to see if it could be rectified without cost. Not long after had a call from the co-founder, as out of normal business hours, had a very enjoyable, interesting discussion and David Carr put it all right for me.
Personal service on what you assume is a non-personal service!
Highly recommend to anyone.
All regulated like traditional banks too.
Brilliant!

October 19, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent app!!!

Excellent app

Features are great , they always keep working to improve any issues and their support is always fast and helpful.

5/5 stars

September 15, 2021
Unprompted review
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Rated 1 out of 5 stars

It's meant to be simple to use

It's meant to be simple to use. I can't withdraw fiat or send ethereum. Customer service say I need to wait for a IBAN to be set up, which is meant to take 45 minutes after initial request to withdraw, that's 4 days ago. I've tried numerous times. Customer service isn't the quickest

July 11, 2021
Unprompted review
Rated 3 out of 5 stars

Not a terrible platform.

Not a terrible platform, fees are substantially high for a crypto exchange but I understand they differ depending on the site / app being used. Pretty simple and easy, I will continue to minimally use it.

July 7, 2021
Unprompted review
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Rated 5 out of 5 stars

Quick response times

I needed to change my address and it was done within a matter of hours. Other crypto projects take forever to do the basics. The response was great and I am loving the Tap project. Wish more people used it, they should. 😍 Thanks again xxx

June 28, 2021
Unprompted review
Tap logo

Reply from Tap

Thank you for your review, we hope to continue to meet your expectations in the future.

Tap Team

Rated 5 out of 5 stars

Very good app and the interface works…

Very good app and the interface works great

Easy to buy sell and transfer cyrpto profits to your bank or Mastercard to spend, send to friends and family free, stalking available to lower fees they're xtp Token is what you need to get for best benefits 😉 support awesome

June 28, 2021
Unprompted review
Tap logo

Reply from Tap

Thanks for taking the time to leave this review. We are glad you like the Tap functions. We are working on some exiting upgrades right now that we hope will enhance the product further for you.

Tap Team

Rated 5 out of 5 stars

App works smoothly

App works smoothly, good responsive. Very friendly use.A dark version would be awesome. Easy to switch between currencies with the titanium plan, low fees. Waiting for more coins to be available.

June 27, 2021
Unprompted review
Tap logo

Reply from Tap

Thank you for this review, we are actually working on a dark version right now. This should be available soon.

Tap Team

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