Tapmagician Reviews 

1,779
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast delivery service and the precise replacement components that resolve frustrating kitchen tap leaks effortlessly. Consumers strongly note the helpful technical guidance provided online, making it simple to identify obsolete parts and restore older plumbing fixtures successfully. Some reviewers were not happy with product compatibility, noting that certain replacement parts failed to fit properly or became stiff to operate over time. Some people also mentioned unexpected difficulties regarding return policies and limited warranty coverage when items experienced functional issues after a short period.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting great help in identifying correct... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive exceptionally fast and... See more

Order

Consumers find order processing to be efficient, highlighting that it is easy to order parts from the website... See more

Quality

People report positive experiences with quality, highlighting that the replacement items are well made,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

brilliant company and website,tried all local companies to find correct tap cartridges to no avail went on tap magician website entered dimensions,ordered,two days later items arrived. fitted no pr... See more

Rated 5 out of 5 stars

Wow! what a briilant company! I had an odd ceramic disc cartridge to replace on an obsolete hot basin tap. went onto their web site and enterted the details/dimentions into their chat line, and had... See more

Rated 5 out of 5 stars

Excellent help & advice from customer service re. parts for Franke Wave tap. The STBOX-S Cartridge Box Spanner 14mm 17mm worked perfectly to free off and remove stuck cartridge and to install the rep... See more

Rated 5 out of 5 stars

Excellent product. Great service. Ordered 2 new tap cartridge valves for my leaking kitchen mixer tap on-line. Easy to find on the site. Good price. Quickly delivered. Perfect match. Easy... See more


Company details

  1. Plumber

Written by the company

We are your one stop shop for ceramic tap cartridges. Please find and follow us on Facebook, instagram and YouTube!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,779)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very helpful

I needed to replace cartridges in kitchen tap, but with an odd spline size so unable to find a match. They suggested a replacement kit of cartridges and handles that has worked brilliantly, I could not be more pleased.

July 25, 2026
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Rated 5 out of 5 stars

Yeah brilliant

Yeah brilliant, they have a huge range of the little bits so you dont have to splash out on large assemblies you don't need. Thanks!

March 25, 2026
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Rated 5 out of 5 stars

Straightforward process

The tap cartridge we needed was easy to find on the Tapmagician website at a reasonable price. Straightforward fitting instructions were provided and the cartridge was provided in a prompt manner.

July 16, 2026
Rated 5 out of 5 stars

Excellent service

Great service

Great service / help when struggling to find the correct cartridge replacement. Easy ordering process and quick dispatch / delivery

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

They were super helpful

They were super helpful. Sent them a photo of what I needed and they identified the part for a company that had now closed. Sent me a link to order and instructions on how to fit. All very easy. Tap magician are my go to people now. Thank you Tap Msgician.

July 16, 2026
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Rated 2 out of 5 stars

Well the cartridge that was meant to be…

Well the cartridge that was meant to be compatible wasn't, but had removed from packaging so couldn't return, the allen keys did fit, but the compatible shroud didn't fit either

July 16, 2026
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Reply from Tapmagician

Hi Ed,

I'm sorry to hear that the cartridge you purchased isn't compatible.

Please email us at sales@tapmagician.co.uk with your order details, and we'll look into this for you and get the issue resolved as quickly as possible.

Kind regards,
Naomi

Rated 5 out of 5 stars

Amazing experience

Amazing, needed to replace the cartridges for our kitchen taps, it helped me fond the exact ones and gave instructions of how to, which was very useful as a first time diy job, only reccomendation I would add, is what to do if you get a cartridge that won't budge my usual means as I found with the hot one 😂

July 16, 2026
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Rated 2 out of 5 stars

Unfortunately the cartridges are stiff…

Unfortunately the cartridges are stiff and not smooth to rotate. This is the second time this has happened so will likely go elsewhere next time.

July 15, 2026
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Reply from Tapmagician

Hi Wagar,

Thank you for your feedback. 
We're very sorry to hear you've experienced this issue again. This isn't the standard we aim to provide, and we understand how frustrating it must be, especially as it's happened before. We'd appreciate the opportunity to make this right, so please get in touch with us directly with your order details. We'll investigate the problem and do our best to find a suitable solution. 
Thank you for bringing this to our attention.

Kind regards 
Naomi

Rated 5 out of 5 stars

Excellent Company

Excellent Company

Truly excellent service. Before contacting Tap Magician I was struggling to find out which cartridges I needed. Even Bristan website was completely useless. Tap Magician asked me for photos of my tap and cartridge and sent out new cartridges. Unfortunately the first despatch was incorrect but they immediately despatched two more, which are correct and I have replaced them.

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Ordered to replace 18 years old tap cartridge

Ordered to replace 18 years old Daxima Titan kitchen tap cold cartridge which was leaking. Arrived well packaged with clear instructions regarding fitting and returns policy. I ordered a hot and cold and replaced the cold. Works well no leaks. Received email instructions also. Very pleased with this company.

June 19, 2026
Unprompted review

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