Tapmagician Reviews 

1,780
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast delivery service and the precise replacement components that resolve frustrating kitchen tap leaks effortlessly. Consumers strongly note the helpful technical guidance provided online, making it simple to identify obsolete parts and restore older plumbing fixtures successfully. Some reviewers were not happy with product compatibility, noting that certain replacement parts failed to fit properly or became stiff to operate over time. Some people also mentioned unexpected difficulties regarding return policies and limited warranty coverage when items experienced functional issues after a short period.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting great help in identifying correct... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive exceptionally fast and... See more

Order

Consumers find order processing to be efficient, highlighting that it is easy to order parts from the website... See more

Quality

People report positive experiences with quality, highlighting that the replacement items are well made,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

brilliant company and website,tried all local companies to find correct tap cartridges to no avail went on tap magician website entered dimensions,ordered,two days later items arrived. fitted no pr... See more

Rated 5 out of 5 stars

Wow! what a briilant company! I had an odd ceramic disc cartridge to replace on an obsolete hot basin tap. went onto their web site and enterted the details/dimentions into their chat line, and had... See more

Rated 5 out of 5 stars

Excellent help & advice from customer service re. parts for Franke Wave tap. The STBOX-S Cartridge Box Spanner 14mm 17mm worked perfectly to free off and remove stuck cartridge and to install the rep... See more

Rated 5 out of 5 stars

Excellent product. Great service. Ordered 2 new tap cartridge valves for my leaking kitchen mixer tap on-line. Easy to find on the site. Good price. Quickly delivered. Perfect match. Easy... See more


Company details

  1. Plumber

Written by the company

We are your one stop shop for ceramic tap cartridges. Please find and follow us on Facebook, instagram and YouTube!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,780)

117 reviews in the last 12 months

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Rated 1 out of 5 stars

sent wrong part for 2 taps

put tap models into site for replacement cartridges and it said both taps used same 1. They were too small to fit , they did not even look the same. also got 2 grub screws that were not long enough. Even if the cartridges had been right the square in the new tap top was too small. I am £70 out of pocket and taps still need fixing.

June 24, 2025
Unprompted review
Tapmagician logo

Reply from Tapmagician

Hi Keith
I am sorry to hear this, I can see you ordered for two different tap models, did you know the model or just go by a photo of one which looks similar? As it sounds like you have a different model to the one you ordered for. I can't find any direct communication from you relating to any issue experienced, so I am sorry you did not feel you could get in touch with us first to see how we could best help you / resolve this issue and went straight to leaving a negative review. If you would like to get in touch with us we will gladly assist you.

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Rated 5 out of 5 stars

A genuinely brilliant and helpful company.

I just can't be more thankful to Tapmagician for the quality if their website, which made simple work of identifying the ceramic cartridge, that to other suppliers was a weird one.
Having identified late yesterday afternoon, and confirmed in a short phone call to Tapmagician, the cartridge arrived by Royal Mail today before 12noon.
For anything tap related, this has to be the first call.
So glad I came across them.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Best Tap Cartridges shop

They have an impressive selection of tap cartridges. It was easy to find the specific product I needed, and the order arrived quickly. I'm very satisfied with my purchase

June 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant service

The Tap Magician is just so knowledgeable. Popped along with a Franke cartridge as I wasn't too sure what the part number would be.
In 30 seconds flat he had removed the adaptor bush, and returned that to me along with my new cartridge.
Great experience, and great service.

June 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Good Service

Good website for selecting the correct tap cartridge. Very helpful if/when the correct cartridge can't be found. Speedy delivery service and if required the return process works well.

May 25, 2025
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Rated 5 out of 5 stars

Recently got in touch with them as I…

Recently got in touch with them as I didn’t know how to remove a tap that was leaking and to ask for information regarding the parts I’d need to replace.

They contacted me next day with all the information needed. I ordered all the parts from their store and it arrived about two days later. The tap no longer leaks and works like new.

Thank you to everyone at tap magician and Naomi for getting back in touch with answers.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Like so many others here I had tried the local plumbing supplies merchants to obtain replacement ceramic cartridges for a pair of old taps. To quote one chap - "it's a bl**dy nightmare mate. So many variables".
I was directed to Tapmagician who patiently worked with me to identify and supply the replacements, even offering to carry out some machining to ensure a good fit, free of charge. Outstanding!

May 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Customer Support all round

After much web searching I discovered Tap Magician as a rare supplier of both red and blue versions of Crosswater compatible shower ceramic flow valves for our 10 years’ old shower. Unfortunately one of the valves supplied leaked slightly but after a brief and very friendly call to Tap Magician Customer Service I was delighted and impressed to receive a replacement from them on the next day. The company clearly also puts priority on Customer support in the tricky business of finding closely matched plumbing fittings for bathroom and kitchen fittings as well as producing a valuable set of tutorial videos on Youtube.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Tip top

Was told by local merchants they were tap cartridges were no longer available, or nobody stocks them.
Quick websearch revealed tap magician. Sent a photo, promptly answered with part required
Ordered and despatched within an hour Thursday morning, and fitted by lunchtime Friday
Excellent service.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Solved

Have had a leak on tap provided by Wren. Cartridge letting by. Cartridges have bigger splines. Wanted to be certain I was ordering correct units. Emailed Tap magician sending photos and got a very fast response confirming what was needed. Ordered pair of Cartridges and they arrived next day! Excellent service.

April 28, 2025
Unprompted review

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