tastytrade Reviews 

Having opened an account with Tastytrade in January this year, I went on to fund it finally some weeks ago. Although the platform is quite good, despite being buggy at times, my trading experience was horrendous. Days after placing my first trade, my account was set to 'closing only'. When I inquired as to why this was, a member of the trade desk informed me it was because I was 'placing uneconomical trades'. My primary strategy involves trading deep in the money vertical and calendar spreads, because one is able to use low margin, and avail of high profitably for such trades. I asked them to reset my account to place trades again, to which they obliged but only on condition I no longer used these strategies that they didn't like. All the while feeling like a scorned child, and email correspondence that was very dicatatory in tone from customer service. However, when I began trading again, this time using closer to the money trades, albeit somewhat still ITM, I managed to have a diagonal spread fill 5 contracts for a very small risk yesterday, that I also managed to close out for a profit of $820. Then I received an email from Tastytrade again, informing me that because I went against company policy by implementing such trades, my account was again set to closing only and effectively closed. My next step is withdrawing my legitimate profits from my account, and seeking a worthwhile broker whom appreciates my business, and will not excessively micromanage my account in such a ridiculous way. I do not recommend Tastytrade to anyone. Steer clear of this very underhanded brokerage!!

Both times I chatted with the help desk it was immediately responded to and both experts were extremely helpful and knowledgeable. Tastytrade is a great experience all around!

I've been trading with Tastytrade since 2017. Although I do like their platform I have found their fills to be fairly poor versus Schwab's who I find exceptional. The worst thing I find about Tastytrade is their customer service. When you call them for ANYTHING expect to wait several minutes before a live person answers your call. So if you're trading and need to speak to someone quickly good luck because it won't happen and they could care less. They recommend to EMAIL their support team. What a joke! I see on the reviews their basic reply is "Thanks for your review and sorry to hear about your experience!" hahaha Just don't ever expect any changes. When calling them in February, I finally got so fed up with their customer service that I transferred 95% of my money to my Schwab account. I kept some money in there so I can use their option chain as it is very easy to read versus other platforms including Schwab's thinkorswim platform. But Tastytrade's customer service couldn't lick Schwab's boots when it comes to customer service. Tastytrade has to be the worst in regards to customer service of any legitimate broker around.

i have only two words: WOW and TOP (support, fees, everything ok

I liked their security levels. People would see it as inconvenience that they blocked privileges but instead that was not me logging in so they saved me from someone taking my money. Secondly, their easy to chat with and quick solutions that are intuitive.

I could feel in my experience clarifying my doubts that Tastytrade is a company that cares about serving customers well.
STEPHEN's service in particular was exceptional, proving to be an excellent professional, serious, competent and patient.

I am very satisfied. :)

Elba

As a EU investor, it is a great platform that allows you to buy stocks cheaply, as well as access to US etfs. My only problem with it is that the tax report for capital gains is a simple worksheet, which doesnt look very official in case I need to present it to my local tax authorities. Like another user wrote, I also wished they had a consolidated tax statement with all the trades, dividends by symbol and the profits/losses, instead of dozens of daily activity statements and monthly account statements. Just have an official looking profit/losses document for the whole year, since my local tax auhority would likely not like the current non-official looking worksheet or the dozens of pdfs.

I hade some questions regarding options and there responce was quick and helpfull.

Unlike other brokers tastytrade have real persons behind their helpdesk who you can ask anything.

Are you kidding? Love the platform, traders and customer service. Stephen fantastic work! I had a slight problem and a few questions and Stephen was Johnny on the spot explaining the situation and adjusting verticals at my request , live. Same for the folks at the trade room. Highly recommend especially if your TOS transition to Schwabe isnt going so well. Why put up with it. Choose Tasty, Tom's doing great work over there!

Stephen had been absolutely great. He got me the answers to all my questions and did it very promptly.
I love this service. Please keep it up.
Marc A. (Tony) Vaida

Very timely response to problem report, recognizing the issue. I have written several problem reports to Tasty and a timely response recognizing the issue has been provided every time. My only complaint is that when a issue is addressed, there is no follow up communications to tie off the issue with the reporter.

Stephen and Marc ALWAYS go above and beyond. I'm so impressed with their level of care and support. Tasty is hands down the only brokerage I can truly rely on.

Stephen and Marc took care of me with quick personalized response, makes me feel like part of the family. thanks

tastytrade is a wonderful stock trading platform. The platform is very user friendly. The agents are very personable and knowledgeable and are always helpful in helping with any questions. When calling the wait time is very short if any time at all. The tastytrade website is very intuitive and well laid out. Special kudos to Steve and all the agents who have assisted us on the platform. They are all A+ staff.

Being a retail trader, never found best customer service and platform as the ones provided by TastyTrade! Love to learn and follow the live broadcast daily, it's like have my own office mates online!

Cheers to the Tasty team and keep up the good work!

Absolutely terrible. The company is completely arrogant. I would stay away!!!

The only issue I have is that the standing Cap gives no returns.

Stephen was very helpful and answered my question in a timely manner. He went above and beyond in answering my question with great detail and summarized it in a follow up email.

Hat's off to Momo at the suppport email site for Tastytrade. I have been an options trader for 18+ years. And I have enyoyed seeing Tom Sosnoff live with Dave Johnson at Think or Swim and Investools seminars. I had a question about my 1099 and gain/loss worksheet and had no idea who to ask. But some of the Tasty staff said to "email Momo at the company email support address, as his reputation was such that he is very dependable at getting back to people. Well. HE SURE WAS, and took the time to get into the weeds with my forms and even sent some screen shots back. This kind of service is very unusual for firms such as this. Thank you. I will let other know about this as well.