Premium brewing set ordered 19th July 2026. After 3 uses the teapot lid doesn't fully close causing the tea not to steep well. Contacted company who have responded "handmade glass tolerances are not a... See more
Company replied
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See what reviewers are saying
I was skeptical - and did not need to be. The teapot is great and has re-birthed my love for tea leaves and makes it so easy to get the right strength. The mechanism at the bottom only lets tea out wh... See more
Ordered DIGEST tea as trying to make healthier choices and minimise coffee intact. Only used this week but feel less bloated and more relaxed. Never had any problems with your products always top qual... See more
Company replied
Absolutely love my Gravity Tea Pot! So easy to clean and makes the perfect brew. I am also in love with the 2 teas I purchased. Serenity is exactly that! A hug in a cup. The clear glass cup... See more
Company replied
Company details
Written by the company
Tavalon offers premium-grade, gourmet loose-leaf teas, as well as tea-based products, sourced from selected tealeaf farms by the in-house tea sommelier in NYC. Tavalon takes extreme care to ensure that our teas remain attractive to tea connoisseurs as well as being approachable to tea novices. All the blends have gone through over 200 focus groups and only those scoring an 8 out of 10, or higher, are released to the market, ensuring quality and relevant taste always remains the top priority.
Contact info
Unit 2, 3 Enterprise Street, 4214, Molendinar, Australia
- 1300 892 703
- hello@tavalon.com.au
- tavalon.com.au
4.5
Excellent
537 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great product
Great product! Will be ordering again.
Postage very speedy, and safely packaged.
March 19, 2022
Reply from Tavalon Australia
Thank you for your feedback, it is highly appreciated. Seeing our customers happy and satisfied make our job easier and we will always strive to provide the best products and the best service possible. Looking forward to your next purchase very soon.
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Lovely tea from Tavalon
Tavalon is a professional and efficient business! And the tea is super delicious! I love the Australian breakfast tea blend the best!
March 17, 2022
Reply from Tavalon Australia
We are glad that you like what you purchased, thanks for sharing your feedback. We always strive to provide the best products and the best service possible. Should you want to explore other blends also, please feel free to reach out to us so we can assist you further. Looking forward to your next purchase!
Great service
Excellent service when my package arrived the tea cup was smashed i contacted Tavalon straight away and the cup was replaced immediately i cant wait to use my set. Thank you 😊
February 25, 2022
Reply from Tavalon Australia
We are glad that you let us know right away what happened and was able to resolve the issue immediately. Customer's satisfaction is our main priority and we always strive to provide the best service and the best products possible. Should you need further assistance, please do not hesitate to reach out to us. Looking forward to your next purchase!
Good quality tea and prompt delivery.
February 24, 2022
Reply from Tavalon Australia
Thanks for sharing your feedback, we are glad that you received your order on time. We always keep an eye on every order, making sure they are promptly delivered. Looking forward to your next purchase!
Gravity Teapot
Adore the Gravity Teapot, so easy and simple to use, no mess and no drips.
Looking forward to trying many of your products!
February 20, 2022
Reply from Tavalon Australia
We are glad that you like the teapot. It is one of our best sellers- best paired with Tavalon loose leaf teas. We have a lot of different options you can choose from that will surely fit your needs. Feel free to reach out to us should you need assistance exploring your options. Looking forward to your next purchase!
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Reply from Tavalon Australia
We are glad that you like the teapot, thanks for sharing your feedback. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
The cup is amazing
The cup is amazing, just enough for one, not terribly keen on the tea though, but it's fine for matcha and my leaf tea, good product, would recommend
February 18, 2022
Reply from Tavalon Australia
Thank you for sharing your feedback, it is highly appreciated. We always strive to provide the best products and the best service possible. Should you need any further assistance, please feel free to reach out to us anytime. Looking forward to your next purchase!
Very Happy
I was Very happy with how QUICK the item was delivered from when I ordered the item and how it was Packed in a safe and secure way to ensure there would be Nil Damage . Thank You from Stephen Moyle.
February 7, 2022
Reply from Tavalon Australia
Thank you so much for taking the time to share your feedback, it is very much appreciated. We always strive to provide the best products and exceptional customer service. We here to assist you all the time. Looking forward to your next purchase!
Great Invention
I absolutely love my gravity feed teapot. It makes it so easy to brew my herbal teas and because it is so easy I am drinking more.
February 6, 2022
Reply from Tavalon Australia
Thanks for taking the time to share your feedback, it is well appreciated. We always strive to provide the best products and the best service possible. We have wide selection of loose leaf teas that will surely suit you best, should you need assistance please do not hesitate to reach out to us anytime. Looking forward to your next purchase!
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The most ingenious pot ever.
This is a game changer for brewing tea/herb. Extremely convenient to use and no hassle.
So happy with purchase. Hi 😊
February 3, 2022
Reply from Tavalon Australia
We're glad that you like what you purchased, thanks for sharing your feedback. We always strive to provide the best products and exceptional customer service. Looking forward to your next purchase!
Reply from Tavalon Australia
Thank you for sharing your feedback, we're glad that you like what you purchased. Feel free to reach out to us anytime should you need any assistance. Looking forward to your next purchase!
Item arrived in no time
January 20, 2022
Reply from Tavalon Australia
Thanks for sharing your feedback, we are glad that your order arrived quickly. We always keep an eye on every order to make sure it is delivered on time. Looking forward to your next purchase!
Kept in constant contact about…
Kept in constant contact about delivery. Excited to start using.
January 13, 2022
Reply from Tavalon Australia
Thanks for your feedback, it is appreciated. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
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This is the second time I have ordered…
This is the second time I have ordered from Tavalon teas. Both times I have been very happy with the website, with my order, and what I’ve ordered. Packed beautifully, and neat and tidy. It has been lovely to use there products.
January 11, 2022
Reply from Tavalon Australia
We are so glad that you are happy with your orders, thank you for sharing your feedback. It is very much appreciated. We will continue to provide the best products and the best service possible. Looking forward to your next purchase!
Lovely tea ☕️ 🫖
January 8, 2022
Reply from Tavalon Australia
Thanks for your feedback, we always strive to provide the best products and the best service possible. Looking forward to your next purchase!
Best thing I've ever purchased
Best thing I've ever purchased! Buying another one as this one was for my teenage daughter 🤣
January 8, 2022
Reply from Tavalon Australia
We are glad that you like the order, thank you for sharing. We are excited to your next purchase!
Reply from Tavalon Australia
Thanks for sharing your feedback. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
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Excellent gift choice
The gravity teapot was excellent and the recipient is very pleased with it. It arrived in time for Christmas.
December 31, 2021
Reply from Tavalon Australia
Thanks for taking the time to share your feedback. We always strive to provide the best products and the best service possible, we are glad that you like the order. Looking forward to your next purchase!
The gravity teapot was a Christmas gift…
The gravity teapot was a Christmas gift for my daughter in law who drinks herbal teas. She absolutely loves the pot. Nailed the Christmas gift giving this year!!
December 29, 2021
Reply from Tavalon Australia
Thanks for sharing your feedback. We are glad that your daughter in law likes the Gravity teapot, it is best paired with Tavalon loose leaf teas. We always strive to provide the best products and the best service possible. Looking forward to your next purchase!
Reply from Tavalon Australia
Thank you for sharing your feedback. We always do our best to dispatch your order asap and we will continue to deliver great quality products and excellent service. Looking forward to your next purchase!
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