Tax Defense Network Reviews 

605
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting their ability to provide peace of mind during stressful situations. The service provided is frequently described as excellent, with many people appreciating the thoroughness and efficiency in resolving their issues. Reviewers also commend the exceptional customer service and prompt response times, noting that the team kept them informed throughout the process. However, some people were dissatisfied with the contact experience, mentioning difficulties reaching representatives, a lack of clear updates, and poor communication. A few other people also felt that the service did not ultimately help lower their tax bill, and in some cases, the interest increased.

What people talk about most

Staff

Customers generally report positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service, often describing it as professional,... See more

Customer service

Clients share positive opinions on customer service, praising the attentiveness, helpfulness, and clear... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising great communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Tax Defense and Jennifer was the best decision we made. Jennifer has done and continues to do everything possible to fight on our side with the IRS and helped us keep our business. She ha... See more

Company replied

Rated 5 out of 5 stars

Pamela Simmons was extrememly helpful thoruhg the entire process. As you can imagine, having to address tax debt is highly stressful and complicated. Pamela shared her own experience and gave so muc... See more

Company replied

Rated 5 out of 5 stars

Our experience was successful. The whole team was very helpful and responded back asap. They kept us informed during the process. Our case was successfully because of a team that was committed, consis... See more

Company replied

Rated 5 out of 5 stars

I got a positive result due to all of the hard work done by Tax Defense Network. I didn't think anything would reduce my stress, but working with them helped a lot. The person assigned to me was kind,... See more

Company replied


Company details

  1. Tax Advisor
  2. Accounting Firm
  3. Financial Consultant

Written by the company

Tax Defense Network is a well-established tax resolution company that specializes in finding affordable solutions for state and federal tax problems. We are dedicated to helping our clients resolve their tax debt issues by providing exceptional customer service and transparent, affordable pricing. Our team of licensed tax professionals includes tax analysts, certified public accountants, enrolled agents, and tax attorneys. Since 2007, we’ve helped thousands of clients with setting up IRS payment plans, removing tax liens and levies, resolving back taxes, and filing late tax returns. To date, we have consulted on more than $18 billion in tax debt.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

605 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(605)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst experience I’ve ever had

The worst experience I’ve ever had. I paid $12,000 to address my tax relief debt, and after two years, nothing has been accomplished or filed. While waiting for my accountant to finalize the paperwork to amend my taxes, they decided to close my case. This happened because they wanted to charge me an additional $6,000 to amend the taxes—something my accountant could do for a third of that cost.

Now, to reopen my case and finish what was started two years ago, they want another $6,000. If I felt they could actually achieved any debt relief, I would have gladly paid. But, I have no confidence in there ability at all. Instead, it feels like they’re just diverting the debt to themselves. An absolute nightmare to deal with!

January 16, 2025
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Hello, Robert. As mentioned in your review, a delay in receiving the necessary information impacted the progression of your services. If these delays persist for an extended time, as was the case, our team must close the account due to an inability to proceed.

When you are ready, you may contact us to move forward, and our team will happily proceed with establishing your chosen resolution(s). Feel free to contact us at tdncares@taxdefensenetwork.com for further assistance with your concerns.

Advertisement
Rated 1 out of 5 stars

Over inflate under perform

The worst service ever got zero relief on tax debt, they stalled and strung out the service so they could collect all of their money and let me know they could not do anything. The debt expert was not helpful at all and offered zero assistance. Do not use these guys ever
Over inflate under perform.

December 6, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Duane, our team aims to provide stellar services to our clients and is disappointed to hear your experience has fallen short of these expectations. We would appreciate the opportunity to discuss your concerns further and determine what could have been done to improve your experience.

Contact us at tdncares@taxdefensenetwork.com to discuss your feedback with our team.

Rated 1 out of 5 stars

Have they gone out of business

Have they gone out of business? I have been calling and emailing. No response. My text messages come back as number invalid. Have I been scammed?

January 8, 2025
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Sarah, we would be happy to assist you in connecting with our team, but it seems we're unable to identify you based on the information provided. We assure you we are still in business and are eager to assist you with any concerns you may have!

You can reach us via email at tdncares@taxdefensenetwork.com so we may discuss and investigate this matter further.

Rated 5 out of 5 stars

Tax Defense Network is a trustworthy…

Tax Defense Network is a trustworthy company. Even though my situation was not one that had a remedy they still provided valuable advice. I worked with Vincente and he was professional and knowledgeable.
Dennis

December 5, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Dennis, it's been a pleasure working with you to address your tax concerns. Thank you for taking a moment to highlight your experience with our Tax Defense Network team!

Rated 1 out of 5 stars

This company sells false hope

This company sells false hope. They do not ask if you have equity in your home during intake. According to the case manager, if you have enough equity in your home to pay your taxes, the IRS will not allow a reduced payment. So, monthly amount I will owe thru this program is the EXACT SAME AMOUNT I would pay on my own to the IRS. I will not pay this company $280 a month to do what I can do by myself. Thanks for wasting my time.

November 15, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Tabitha, we are sorry to hear that a missed opportunity in your consultation resulted in this negative perception of our services. We aim to provide the best possible options and experiences for our clients, and it seems we have fallen short in this instance.

Our team would appreciate the opportunity to speak with you about this matter. You may reach us at tdncares@taxdefensenetwork.com if you would like to discuss this further.

Advertisement
Rated 1 out of 5 stars

Takes your money and does nothing!!!

If you value your time, money and Peace do not conduct business with this company. I spoke with Mark and told him that I did not need their services after I paid them $750. Mark said that they were keeping $250 for processing. I asked for a transcript of interactions and everything done to justify the $250 and I have not received that information. I called back a week later because I had not received my refund, Mark said that he had emailed me a refund request form. He did not email that form and I would have never known a form was needed if I had not called back. He then emailed the form on 11/6. I faxed it back to him the same day with bank account and routing number as requested on the form. I called him on 11/10 and he said it takes time to process. This is ridiculous, he then transfers me to accounting, who tells me the same thing. They have my money, the release form and my bank account information. They refuse to refund my $500 and are keeping an additional $250 I am in worse shape now dealing with these crooks than I was before calling them. Send me my $750 today!!! My next step is to contact he Better Business Bureau. Update, The BBB complaint has been filed!!!

November 2, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

We understand your frustration regarding the turnaround time for your refund, but it's important to note that processes are included in the processing of a bank deposit. These processes are not immediate, regardless of how quickly we work to submit them on your behalf. Regarding the refund document, all our communications are recorded and saved for quality assurance. If you would like to receive a copy of the original email, our team can certainly provide it to you.

While our team is disappointed to choose to halt your services when you were so close to a resolution, we support our client's decisions to address their tax matter in whichever manner is best for them.

We ask that you are patient throughout this process as we work to fulfill your request. If you have any remaining questions or concerns, please feel free to contact our team for assistance.

Rated 1 out of 5 stars

Since my last review was flagged by TDN…

Since my last review was flagged by TDN for stating facts I’ll try a different way, I paid them $13,000 and they did absolutely nothing but drag it out for over 1 1/2 years. The IRS took almost $20k from us and absolutely nothing was done about it from TDN, we couldn’t even get a response from our agent. We had a conversation with the IRS agent a few days ago and got more accomplished in that one phone call than this company did in that whole 1 1/2 years.

October 18, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Shon, our priority is providing beneficial and positive experiences to our clients, and we are disappointed to hear this has not been the case during your time with us. We would appreciate the opportunity to discuss this further and determine what we can do to address your concerns.

You may contact our team at tdncares@moneysolver.org for further assistance regarding this matter.

Rated 1 out of 5 stars

waste of money

waste of money, credit solvers too

October 22, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Thomas, we are sorry to hear you felt our services weren't of value to you as we aim to provide beneficial outcomes for each of our clients. If you would like to discuss your service concerns further, you may contact our team at tdncares@moneysolver.org for further assistance.

Rated 2 out of 5 stars

Your company only fulfilled part of…

Your company only fulfilled part of what I required. I have had the pleasure of your services for almost a decade without fail until now. If you need the basic assistance they are worthy, but I needed a little more and they failed - sadly. Very sadly.

October 13, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Leesa, we're disappointed to know you felt our services have fallen short of expectations, especially after such a positive relationship with our company.

Don't hesitate to contact our Client Care Team at (877) 856-5118 so we may assist in addressing your servicing concerns.

Advertisement
Rated 1 out of 5 stars

Terrible service , endless phone calls

The first phone call I was harassed and given a horrible first impression! I told this person (won't mention a name ...unless you want me too) that I couldn't afford the service he offered and then he kept saying "well give me a number" repeatedly just to tell me at the end his own price which was insane. I put in my information to sit back and think about the decision for a couple days and decided I wasn't going to continue with the service. I was called multiple times (after denying) and harassed saying "your not going to find a better service then us". They also keep charging my card every other day 300$ . Luckily my bank won't let them take money out unless I accept. Worst company I ever dealt with EVER!

Still till this day they keep charging me 300$ after denying them on aug 23 2024

August 23, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Jonny, our team aims to provide excellent customer experiences and is concerned about the information you've provided here following your agreement to pursue services.
We're unable to identify you based on the information provided but would appreciate the opportunity to speak with you and investigate this matter further.

Please contact us at tdncares@moneysolver.org for further assistance in addressing these concerns.

Rated 1 out of 5 stars

Unprofessional, ignores committments, doesn't communicate with me or the IRS

This has been a horrible experience and has cost me not only the ten thousand dollars I paid to them for representation, but nearly one hundred thousand dollars as the result of levies because the tax professional assigned didn't communicate with me or the IRS. Getting him to actually respond to an email takes me calling him, when he says he will call me back he never does. After getting notification of levies he would tell me he would take care of it, but after I finally talked to the IRS myself I found that they hadn't heard from him in months, he had refused to send them standard documentation and was doing nothing that had been promised. Thanks to his inaction and lack of professionalism I'll be evicted this month due to levies and still, I can't get him to call me back when he committed to.

September 23, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

We take the representation of our services very seriously and are disappointed to hear that you've found our services to have fallen standard. Our team will be taking immediate action to investigate these concerns and determine what has occurred with the progression of your services.

You can expect to hear from us very soon.

Rated 1 out of 5 stars

Incompetent

Incompetent! A total sham. The worst experience ever. Tax Defense assured me they could help my tax situation for $9100.00. After four months of chasing my representative and several escalations, I was told I did not owe the IRS and my case was closed. I was notified by the IRS a week later that I did in fact owe them significant money. When I went back to my contact at Tax Defense she acknowledged that she was incorrect in the information she provided me but since my case was closed she couldn't do anything to help me. I have escalated several times and have received no response. Consequently, I am now paying a tax attorney to help me. I lost valuable time in my appeal process with the IRS due to Tax Defense's incompetence which will ultimately cost me more money.

July 24, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Rhonda, we are extremely disappointed to receive your feedback about your service experience. Our team takes your concerns very seriously and will be in touch with you very soon to investigate this further and reach a resolution for this matter.

Rated 1 out of 5 stars

Scam, expect to give free money!

I hired TDN to help with my IRS tax debt, hoping they could at least reduce the interest payments. Unfortunately, they were unable to do so. I'm particularly disappointed because during our initial phone conversation, they gave me false hope. All they did was file paperwork and set up an installment plan, which I could have done on my own. The service was not worth the money, and I would not recommend TDN to anyone.

November 2, 2023
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

It's always a priority of ours to ensure our clients are receiving the benefit of our services. While this may, at times, include a penalty abatement, this particular reduction has requirements that not all clients meet. We are sorry to hear this has impacted your perception of our services but appreciate your honest feedback.

If you'd like to discuss this with our team, you may contact us, via email, at tdncares@moneysolver.org.

Advertisement
Rated 1 out of 5 stars

Terrible communication

Extremely expensive
Terrible communication
Very little info about my Tax status

August 19, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Eugene, we're disappointed to hear your experience has fallen short of expectations, as we aim to provide stellar experiences to our clients.

We will use this feedback to improve our processes and client experiences in the future!

Rated 4 out of 5 stars

Happy

Keeping me informed

August 7, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Rudy, we're happy to know we've provided a reassuring experience during your time with us. Thank you for this awesome rating for our team!

Rated 5 out of 5 stars

Good Experience

Shema Massey at Tax Defense Network assisted me in setting up a payment plan with the IRS. She was easy to work with and communicated with me at every step.

August 5, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Shari, it's been a pleasure working with you to resolve your tax concerns. Thank you for taking a moment to highlight your experience with our TDN team!

Advertisement
Rated 5 out of 5 stars

Tax Defense is a company you can trust…

Tax Defense is a company you can trust to resolve your tax issues. They have handled our back tax issues for several years and always had a very good outcome. Would like to thank Michael Willis and the Tax Network team for the peace of mind they gave us!!!

June 26, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

We're happy to be your consistent choice of tax resolution specialists! Thank you for your business and wonderful feedback for our Tax Defense Network team.

Rated 5 out of 5 stars

Good service

They did exactly what we needed. Process was quick and easy.

July 9, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

We're happy to hear you are satisfied with the outcome of your services! Thank you for choosing our team to assist you.

Rated 1 out of 5 stars

Do not do anything with this company…

Do not do anything with this company The Money Solver they will take your money and not complete your case. This is exactly what they have done to me and I am calling the BBB and reporting them. I am asking for a refund since you didn't resolve my case.

July 5, 2024
Unprompted review
Tax Defense Network logo

Reply from Tax Defense Network

Our team takes the quality of our services very seriously and will always work to resolve a client's concern where they feel they have not received top-tier value.

We've asked for more information to begin addressing your concerns, but we have not received a response. So, to best assist you, we'll ask that you contact our Client Care Team at (877) 856-5118 for further assistance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look