I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more
Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more
I worked with Rhian on my first tax return. I was extremely clueless as to what documents were needed, but the website has guided me through the process. Once the initial documents were submitted an... See more
Company details
Written by the company
Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.
Contact info
United Kingdom
- support@taxfix.com
- taxfix.com/en-uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Paul Brash was great!
Paul was great. Fast turnaround on my self assessment tax return and answered all questions I had very clearly and quickly. Many thanks!
July 13, 2026
Great company for tax returns
have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always responds quickly and answers all my questions. Highly recommend.
July 14, 2026
Quick and simple service.
Very easy to navigate and simple steps, with a very quick service from Mylien.
July 10, 2026
Unprompted review
Well done!!!
July 9, 2026
Very shit-Shit
April 22, 2026
Reply from Taxfix UK (formerly TaxScouts)
Hi Stuart Davies,
Thank you for taking the time to leave your feedback. We are very sorry to hear that you had such a negative experience with our service.
This is certainly not the standard we aim to provide, and we sincerely apologise that we fell short of your expectations. Our goal is to make the tax filing process as simple and stress free as possible, and we regret that this was not the case for you.
We would appreciate the opportunity to understand more about what happened. If you are open to it, please contact our team at support@taxfix.com with the email address you used to register. This will allow us to look into your case personally and see how we can help.
Once again, we are truly sorry for your experience. We value your feedback as it is essential in helping us to improve.
Best regards,
Taxfix
Excellent service
I have not been well, and really struggled with my self assessment - a couple of messages with Jon and its all sorted, which has definitely taken some of the stress from me at a difficult time.
July 8, 2026
I was told it would take 3 business…
I was told it would take 3 business days for them to upload my filings 12/06/2026. Still waiting a month later. They have totally ignored my messages and every day I’m getting a penalty charge from HMRC. Paul D’arcy was my supposed assigned accountant. So on top of fines and the payment up front to Taxfix UK, it appears I’m gonna have to pay a reputable accountant to do what these SCAMMERS have not.
Don’t waste your money or time with these crooks. I’ll be contacting Trading Standards soon.
July 8, 2026
Unprompted review
Reply from Taxfix UK (formerly TaxScouts)
Hi Delia,
Thank you for taking the time to share your feedback and bring this to our attention. We are truly sorry to hear about the incredibly stressful and frustrating experience you have had.
We understand your distress regarding the significant delay in your tax filing and the lack of communication from our team. This is not the standard of service we strive for, and we sincerely apologise that you have been left without support, especially while incurring penalties from HMRC.
We want to investigate this for you as a matter of urgency. If you would be open to it, please contact us directly at support@taxfix.com with the email address you registered with and mention your Trustpilot review. This will allow us to locate your account immediately and understand what has gone wrong.
Once again, we are very sorry for the difficulty this situation has caused. We appreciate you raising this, as your feedback is essential for us to improve our service.
Best regards,
The Taxfix Team
Easy and quick
very efficient, easy service to use. Easy access to the accountant if there are any questions
July 8, 2026
Very good
Simple to set up, allocated a terrific accountant, Zubair, who understood the specific complexities and worked quickly to get the calculations done. The refund from HMRC that’s now due more than covers the cost!! No hesitation to recommend.
July 7, 2026
Fast and seamless process
July 7, 2026
I've been using Taxfix for the past 4…
I've been using Taxfix for the past 4 years, specifically working with Lilian Skinner on my self assessment tax returns. She has been consistently very professional, knowledgeable, and responsive. Overall, a pleasure to work with and easy to recommend to others.
And that's why I keep coming back. No doubt I'll do so again at the end of this tax year.
July 1, 2026
Unprompted review
Excellent
Excellent and prompt service. My accountant was approachable and answered all of my queries in depth. I was very happy with the outcome and will definitely be using them again. I felt they were fairly priced and saved me a lot of headache.
July 2, 2026
Solid and responsive
Solid and responsive - it's great to see more comprehensive packages with full support throughout the year
July 5, 2026
Unprompted review
Excellent process from start to finish…
Excellent process from start to finish with a super user friendly interface and a knowledgeable tax accountant. Fantastic thanks
July 6, 2026
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