Second year of tax returns and I'm very happy! My accountant Svetlana is absolutely amazing <3 She makes everything so easy and stress free, I truly enjoy my experience working with TaxScouts now n... See more
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See what reviewers are saying
Rapid turnaround with a clear document requirement upload process for self assessment tax returns. The messaging service allows you to ask questions direct to the accountant dealing with your return a... See more
It’s always easy to use Taxfix; they’ve promptly answered any questions I’ve had with clear explanations, and their online portal is clear and very user friendly. Doing my tax return almost becomes fu... See more
Submitted my tax return early this year - first time ever. Thanks to Suzanne Booty who has made my previous tax returns significantly easier, this has encouraged me to get started early this year.... See more
Company details
Written by the company
Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.
Contact info
United Kingdom
- support@taxfix.com
- taxfix.com/en-uk
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great job
Great job! The staff was excellent—professional, friendly, and very helpful throughout the entire process. They made everything easy to understand and provided outstanding customer service. I highly recommend Taxfix to anyone looking for reliable and efficient tax assistance. Thank you very much 👍
July 6, 2026
fast and efficient
July 1, 2026
Worst experience ever
Well, the accountant was zero help.
I needed to do my self-assessment and I asked for some information about the expenses I could claim for as a self employed since it was my first time. The woman said she could not tell me this, so I have to go somewhere else to seek the information, gather and filter the information so I could break down my expenses. While she was just expecting me to come with all this plus receipts for her to send it over to HMRC.
When I was asked about submitting the tax return, I queried how much money was estimated to get back as I was not clear about what she meant, she carried on and sent the self-assessment to tell me later that we can amend it, as I was not happy about that.
This service was a waste of money and time, never been so disappointed with an accountant like this before. I wish I knew, and did not let myself be mislead with the good reviews on you website.
May 26, 2026
Reply from Taxfix UK (formerly TaxScouts)
Hi Vanesa,
Thank you for adding these details. We have replied to your first review, but we want to specifically address your point about the submission. We never want a return sent to HMRC until you are 100% clear on the numbers.
Please contact us at support@taxfix.com so we can look into this immediately and help get any necessary amendments sorted out for you.
Best regards,
Taxfix
Self-employed
If you work as a self-employed this is not the company you want to deal with to pledge your self-assessment.
I got in contact with one of their accountants, the woman could not even tell me what I could claim for.
I’d have to break the expenses down, gather and filter the information on my own, meanwhile she was just expecting me to do this for her to send it over to HMRC, if that’s the case what’s the point of paying someone, I could have done by myself. A complete waste of money and time, they did not even have an online section for complaints. Zero help whatsoever. Worst service ever, never seen anything like before.
The reviews on the website are definitely misleading.
May 6, 2026
Unprompted review
Reply from Taxfix UK (formerly TaxScouts)
Hi Vanesa,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustrating experience with our self assessment service.
We understand you were expecting clear guidance on what expenses you could claim and felt that the support you received did not meet your expectations. Our goal is to simplify the tax filing process by providing expert assistance, and we sincerely apologise that we fell short in your case, leaving you feeling like you had to manage the process alone.
This is not the standard of service we aim to provide, and we take your comments very seriously. We would appreciate the opportunity to look into what happened. If you haven't already, please contact our team at support@taxfix.com using your registered email address so we can investigate this further for you.
Once again, we are very sorry for the disappointment and frustration this has caused. Your feedback is invaluable as it helps us to improve.
Best regards,
Taxfix
Good communication and helpful support
June 26, 2026
Have been a customer for several years
Have been a customer for several years, re-assuring that my tax obligations are taken care of by qualified accountants. No fuzz and very responsive to task. Great service. Thank you
July 4, 2026
My accountant answered all my questions…
My accountant answered all my questions and was able to complete the tax return quickly.
June 26, 2026
I had a great experience with Kunal
I had a great experience with Kunal, I am so grateful for his support and would definitely recommend using Tax Fix in the future
July 2, 2026
Great service from Gabriela at Taxfix
Great service from Gabriela at Taxfix. Another tax return completed the whole process from start to finish is seamless. I highly recommend Taxfix to everyone.
July 2, 2026
Everything was easy to do I highly…
Everything was easy to do I highly recommend using taxfix
July 1, 2026
You want want feedback from every
You want want feedback from every
Bit of the process which is a bit annoying, apart from that good
June 30, 2026
Unprompted review
Great service
Great service, very knowledgeable and very quick response times. A BIG thank you to Anna who I will highly recommend.
June 30, 2026
Getting our annual tax returns sorted…
Getting our annual tax returns sorted out remains a straightforward activity with Taxfix, combining a digital process and working a real accountant.
June 28, 2026
Outstanding service provided by Lisa at…
Outstanding service provided by Lisa at Taxfix. Highly recommended
June 29, 2026
Quick and efficient
Quick and efficient, good VFM. Farai communicated helpfully and gave good advice
June 18, 2026
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