Jenny was brilliant really helpful this was stress free so straightforward and easy and Jenny got me a great price too. I usually dread this every year as always majorly stressful and hard work but ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have now renewed for the third time with this Insurance company. When I was starting out New in private hire my Insurance quotes were really high and through an online forum I got their number and t... See more
Company replied
I can’t recommend Ian Newey highly enough. From the first conversation, it was clear he knows the taxi insurance market inside out. He took the time to understand my situation and found me a policy... See more
Company replied
Excellent service from start to finish! Jenny was very polite, professional, and helpful. She explained everything clearly and in detail, making sure I understood all the information. She also provi... See more
Company replied
Company details
About The Taxi Insurer
Information provided by various external sources
For taxi drivers, a taxi is much more than just a vehicle. It’s their livelihood. That’s why it deserves to be protected with specialist taxi insurance.
If you’ve been looking into options for insuring your taxi, you have probably seen that taxi insurance premiums are often quite high due to the nature of a taxi driver’s work. But we can help you find a taxi policy that matches your needs and budget.
It is important to note that different types of vehicles will require different policies. We can arrange taxi insurance in many different variants. We work with a panel of insurers who can provide you with insured only policies or named driver policies. You’ll have a broad array of choices in front of you depending on whether you are looking to buy an individual cover or insurance for your entire taxi fleet.
Contact info
1529 Stratford Road , B28 9JA, Hall Green , United Kingdom
- 01215062391
- ContactUs@insurancefactory.co.uk
- taxiinsurer.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Taxi Insurer
Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service excellent and that our staff were patient and helpful throughout your experience.
If you need any further assistance or have any questions, please feel free to reach out.
Kind regards,
Darren @ Taxi Insurer
Reply from The Taxi Insurer
Thank you for your kind words! We're delighted to hear that you found our service fast and prompt, and that our team was helpful.
If you have any questions or need any further assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Taxi Insurer
Ashley was a great person did my…
Ashley was a great person did my insurance with him great in explaining and very good deal he gave
May 15, 2026
Reply from The Taxi Insurer
Thank you very much for your kind words and positive feedback. We're delighted to hear that Ashley was able to provide you with a great deal and clear explanations.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Darren @ Taxi Insurer
Reply from The Taxi Insurer
Thank you very much for your kind words and for taking the time to share your positive experience with us. We’re delighted to hear that you are satisfied with our service.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch with us.
Kind regards,
Chris @ Taxi Insurer
The representative was very polite and…
The representative was very polite and explained things well , sent a check list of the documents that I needed to send as requested.
May 15, 2026
Reply from The Taxi Insurer
Thank you for your kind feedback. I'm glad to hear that our representative was polite and provided you with clear explanations, as well as the checklist to help with your document submission. Should you need any further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Taxi Insurer
Reply from The Taxi Insurer
Thanks for taking the time to leave a review. We are pleased you were happy with our service.
If you have any questions, please reach out to our team who will be happy to help.
Kind regards,
Chris @ Taxi Insurer
Not much to say really
Not much to say really, my advisor was on the ball and to the point, renewal sorted at a better price than last year with the cover I needed. Good job.
May 12, 2026
Reply from The Taxi Insurer
Thank you very much for your positive feedback! I'm delighted to hear that your renewal was handled efficiently and that you secured a better price with the cover you needed. It was our pleasure assisting you with your policy.
If you have any further questions or require assistance in the future, please don't hesitate to get in touch.
Kind regards,
Chris @ Taxi Insurer
Reply from The Taxi Insurer
Thank you so much for your kind words! We're delighted to hear that your experience was quick, easy, and hassle-free.
If you have any questions or need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Taxi Insurer
It’s a difficult time for self employed…
It’s a difficult time for self employed small businesses. Margins are tight and the future is uncertain.
Costs are constantly increasing!
Such a relief to have a dedicated broker fighting in your corner!
First class customer service. I was made to feel valued supported and treated with empathy and understanding.
The team, Grant especially, put in MANY hours finding me the best deals.
The relief was palpable!
Thank you once again for your support.
May 14, 2026
Reply from The Taxi Insurer
Thank you for your wonderful feedback. We completely understand the challenges faced by self-employed small businesses, and it’s our privilege to support you through these times. Grant and the team are dedicated to putting in the extra effort to find the best deals and ensure you feel valued and supported.
It’s great to hear that our service brought you some relief and reassurance.
If you have any questions or need assistance regarding your policy, feel free to contact us.
Kind regards,
Darren @ Taxi Insurer
Vvery efficient …
Very good and quick the lady on the phone was lovely and took her time to explain everything very nice lady
May 11, 2026
Reply from The Taxi Insurer
Thank you so much for your kind feedback! We're delighted to hear that our team member was able to assist you promptly and provide clear explanations.
If you have any questions or queries regarding your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Taxi Insurer
Reply from The Taxi Insurer
Thank you very much for your kind words and positive feedback about our service. We're delighted to hear that you found our staff polite and the service very good. Your satisfaction is our priority, and we appreciate you choosing us.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Taxi Insurer
It's first time to join taxi insurer let's see hopefully it will be good experience
It's first time to join
May 11, 2026
Reply from The Taxi Insurer
Thank you for reaching out to us and welcome to Taxi Insurer. We're delighted to have you with us for the first time.
If you have any questions or need assistance with your policy, please don't hesitate to get in touch. We're here to help you every step of the way.
Kind regards,
Chris @ Taxi Insurer
Reply from The Taxi Insurer
Thank you so much for your kind words! We're delighted to hear that you found our customer service amazing.
If you have any questions regarding your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Taxi Insurer
Reply from The Taxi Insurer
Thank you very much for your kind feedback. I’m glad to hear that you found our assistance helpful.
If you have any questions regarding your policy, please do not hesitate to reach out.
Kind regards,
Darren @ Taxi Insurer
Friendly & Efficient once again.
Friendly & Efficient once again.
Always go out of their way to help you.
May 13, 2026
Reply from The Taxi Insurer
Thank you very much for your kind words and positive feedback. We're delighted to hear that you found our service friendly and efficient once again
If you have any questions or queries regarding your policy, please don’t hesitate to get in touch.
Kind regards,
Darren @ Taxi Insurer
Reply from The Taxi Insurer
Thank you so much for your kind words and positive feedback! We're delighted to hear that you found our service and prices to your satisfaction.
If you have any further questions or need assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Lancaster Insurance Services
Knowledgeable friendly easy to…
Knowledgeable friendly easy to understand and very friendly and helpful
May 12, 2026
Reply from The Taxi Insurer
Thank you so much for your kind words! We're thrilled to hear that you found our team knowledgeable, friendly, and easy to understand.
If you have any questions regarding your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Taxi Insurer
Reply from The Taxi Insurer
Thank you for your positive feedback regarding our customer service. We're delighted to hear that you had a very good experience with us.
If you have any questions regarding your policy, please feel free to get in touch.
Kind regards,
Darren @ Taxi Insurer
The lady who dealt with my renewal was…
The lady who dealt with my renewal was a breath of fresh air, she went above and beyond in helping me.exceptional service
May 6, 2026
Reply from The Taxi Insurer
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that the lady who assisted with your renewal provided exceptional service and went above and beyond to help you. We strive to make every interaction a breath of fresh air for our customers, and your feedback truly means a lot to us.
If you need any further assistance or have any questions regarding your policy, please don't hesitate to reach out.
Kind regards,
Michelle @ Taxi Insurer
I've known Trudy for over 35 years and…
I've known Trudy for over 35 years and have dealt with her for most of those taxi years .... credit to the company
May 11, 2026
Reply from The Taxi Insurer
Thank you so much for your kind words and for sharing your long-standing relationship with Trudy. It's wonderful to hear that she has provided you with excellent service over the years. We truly appreciate your loyalty and your positive feedback about our company.
If there's anything more we can assist you with regarding your insurance, please don't hesitate to reach out.
Kind regards,
Michelle @ Taxi Insurer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.