taxitolondonairports.com Reviews 

No one turned up and no one answered the phone when I called to find out if the taxi was going to turn up.

Booked with this company for a pick up from hospital having been with a family member who had undergone cancer treatment. No show. Tried calling several times and eventually got answered with a promise to call the driver and call us back. No return call and no taxi. Emailed after almost an hour’s delay and basically got told they had no driver and we should just call a cab outside the hospital !
Not great for someone who is extremely poorly.
No morals and no thoughts for the customers. Just rude. A very poor way to run a business. Do not rely on this company.

Booked this taxi from UCHL hospital, to collect my family member who is extremely poorly. Waited 30 mins past pick up time, called several times, eventually someone answered and said they would call the driver and call back. Nobody did, over an hour passed, called several times and no answer, complete no show! DO NOT SPEND A PENNY WITH THIS COMPANY! as many others are saying they just let you down.

AVOID AT ALL COSTS

Booked Taxi To Heathrow 1 week in advance
Pickup due 12.30 waited 25 minutes No Show.
Tried multiple times to call them each time came back as blocked call or cut off imediately .
Extreme stress but got to airport just in time
by walking to Putney Station Taxi Rank
Do Not Pay Any Money in Advace
This Appears to be a Scam Site AVOID

Had a taxi booked 24 hours in advanced to take a visiting family member to the airport at 9am. Got to 9:15, still no cab. Called to see if there was an issue, the booking was confirmed and was told I would receive a call back within 2 minutes. Nothing. Called multiple times, all went to answerphone from then on. Do not use this company, waste of time, caused delays. Useless. Uber turned out to be cheaper anyway!

We booked this service to take 8 of us from central London to the Mansion House in the City and back for a very formal event. We accepted the inflated £60 fee per cab per journey as we needed to be certain that we could guarantee the service. This meant we booked four taxi rides. None turned up. No contact was made with us to explain their failure to arrive. We ended up having to take the tube back in our formal dress. Shame on you Taxitolondonairports. You are rubbish.

Our taxi pick up from home to the airport was fab.
But the return taxi was cancelled whilst we were mid flight home. Leaving my 7year old son, me, 2 hold suitcases and 2 bags of hand luggage (including all my sons medicine and medical devices) left at Gatwick airport. I wouldn’t book again as I couldn’t rely on them.
I would recommend to avoid if collection is Gatwick as there are few/no alternatives!

Our booking was cancelled less than 12 hours before pickup, so we have had to find an alternative. Avoid.

I booked the taxi two days before our flight and then received the following email from this service one hour before we were due to be collected for Gatwick: 'Unfortunately your designated driver has been taken ill this morning, the problem is we have no more drivers free to complete your transfer.
I would suggest an alternative of GETT taxi or FREENOW from the App Store.' Obviously I would recommend you do not rely on this service if you need to get somewhere.

Had an early taxi booking to get a flight. No other way to get there. Phoned to confirm the night before. 90 minutes later had an email which still said Booking Confirmed at the top but way down at the bottom said payment cancelled. I rang again and was indeed told no drivers were now available. This was at 9pm the night before a 4.30 am pick up, on a weekend when there are tube and train strikes. Guy on the phone sounded like I was bothering him just my making a phone call. Avoid avoid avoid.

No show - avoid. Tried this service out because I needed to prebook a taxi to her across London for an event. It never showed up. When it was getting close to the time I tried to call their number multiple times - no answer. I tried to email - no response. I had to find a very expensive last minute alternative. Still no response from the company. I can only assume it’s some kind of scam.

I booked a taxi 10 days in advance, and I received the booking confirmation by email (reservation number WH35JO).

The day after I received another email from them: "Due to your late booking we have no availability and are fully booked for this day. Unfortunately will will not be able to transfer you on this occasion. Very sorry for the inconvenience."

No alternative solution or support was offered. I recommend to use other transports / companies instead.