We are so happy we moved to TaxZap. Having previously paid £750 for my tax return through an accountancy firm who didn't care and made countless mistakes it was a relief to do it myself and book in a... See more
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See what reviewers are saying
First Class Service. Submitted my details and within days I had a notification of Tax rebate. Tax refund paid into my Revolut Account within hours of submitting IBAN. Well done Taxzap, I cannot pr... See more
Company replied
I have used tax app services for 2 years in a row now and have been pleasantly suprised at how smooth the process was. Im a sole trader and often procrastinate my tax return and unorganised in prepara... See more
Company replied
Taxzap made my tax refund process extremely easy. It took less than 15 minutes to submit all of my required information. Within 10 days my return was submitted to hmrc and around 8 weeks later my refu... See more
Company details
Written by the company
TaxZap is a tax preparation platform designed to eliminate the stress of UK self-assessment returns. Our mission is simple: make tax filing fast, affordable, and stress-free for everyone. We've transformed what used to be a dreaded annual task into a quick 10-15 minute process. Our tech-first platform allows you to file directly to HMRC without needing an accountant, though professional review is available if desired. Built with a clean, intuitive interface for the digital generation, TaxZaps delivers enterprise-grade accuracy with consumer-friendly simplicity at unbeatable value. Looking ahead, we're developing a native app specifically for Making Tax Digital for Income Tax, ensuring everyday users can seamlessly comply with HMRC's digital requirements without requiring tax professionals. This represents our continued commitment to democratising tax compliance through innovative technology. Whether you're a freelancer, contractor, or anyone completing self-assessment, TaxZaps removes the complexity and anxiety from tax returns. Our platform combines speed, simplicity, and direct HMRC integration to deliver a genuinely stress-free experience. Join thousands of satisfied users who've discovered the easier way to handle their UK tax obligations. Ready to zap the stress out of your taxes?
Contact info
Office 167-169 Great Portland Street 5th Floor, W1W 5PF, London, United Kingdom
- support@taxzap.com
- taxzap.com
4.6
Excellent
159 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made Tax Easy - Highly Recommended
Wow - this is really a game changer! The platform is really user friendly and the staff are so helpful with the queries I had. Highly recommend.
December 13, 2025
Unprompted review
Reply from Taxzap
So glad you liked the platform Bernard! Your review means a lot.
Thanks,
--
Aaron
Co-founder
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Great website
Great website, very easy to use and navigate. It was so much easier to do my self-assessment through it! Highly recommend
November 24, 2025
Unprompted review
Reply from Taxzap
Glad you enjoyed using taxzap Alice!
Thanks,
--
Aaron
Co-founder
Fast, efficient and great customer service
Fast, efficient and easy to use.
I was able to get a tax refund of 1881 GBP thanks to Taxzap from my previous fiscal year.
Also, the support team is suuuuper responsive which is highly appreciated.
I highly recommend anyone valuing their time.
It's as if HMRC was purposely making it difficult to claim tax relief but Taxzap provides the answer.
You need to pay a fee to use their service but in my view, it's more than fair!
I highly recommend anyone to give it a try.
December 3, 2025
Unprompted review
Reply from Taxzap
Thanks Joseph! Really appreciate the review.
--
Aaron
Co-founder
Elizabeth was wonderful in working with…
Elizabeth was wonderful in working with my tax return and very helpful. A great experience all around.
December 8, 2025
Unprompted review
Reply from Taxzap
I will be sure to pass along the feedback to Elizabeth, she will really appreciate it. Thank you for choosing taxzap!
--
Aaron
Co-founder
Great service
Super easy to use, helped me get my tax rebate back quickly! Would recommend
December 1, 2025
Unprompted review
Reply from Taxzap
Thanks for the positive review Molly we are delighted you had a great experience!
--
Aaron
Co-Founder
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Def recommend
Super easy, great interface and got my money back on my self assesment!! Can’t recommend it enough!
November 26, 2025
Unprompted review
Reply from Taxzap
Great to hear you got a tax refund and for your kind words Maia!
--
Aaron
Co-founder
Simple and effective
An extremely simple process, felt very straight-forward to use even for complex tax situations. I would thoroughly recommend Taxzap
August 4, 2025
Unprompted review
Reply from Taxzap
Hi Joel,
thank you for your kind words.
Aaron
Co-founder
Amazing company
Amazing company . Kept me informed through the process. Very easy to use and follow . Will 100% be using again
November 4, 2025
Unprompted review
Reply from Taxzap
You've no idea how much your kind words mean to us Alex, thank you very much for choosing taxzap.
Thanks again,
Aaron
Co-founder
We are so happy we moved to TaxZap
We are so happy we moved to TaxZap. Having previously paid £750 for my tax return through an accountancy firm who didn't care and made countless mistakes it was a relief to do it myself and book in a phone call with Elizabeth who was knowledgeable and reassuring about something we find quite stressful every year! Totally worth it and will only be using TaxZap from now on!
November 1, 2025
Unprompted review
Reply from Taxzap
Hi Jessica, we are delighted you had a good experience with Elizabeth. I will be sure to pass on your feedback. We really appreciate your kind words.
Thanks,
Aaron
Co-founder
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super helpful easy solution
October 14, 2025
Unprompted review
Reply from Taxzap
Hi Joe,
Thanks for the kind words! We're really glad you found TaxZap helpful. We are here again if you need anything in the future. Thanks,
Conor
Co-Founder
Absolute amazing service
Absolute amazing service, easy to use ,fantastic customer service, fast responding. Highly recommended.
June 21, 2025
Unprompted review
Reply from Taxzap
Thank you so much for the fantastic review! We’re thrilled to hear you found the service easy to use and that our team was helpful and responsive. Your recommendation means a lot to us — we’re here whenever you need support again.
Aaron
Co-Founder
Very helpful service and easy to use
Very helpful service and easy to use. Very good price in all opinion a great service
June 4, 2025
Unprompted review
Reply from Taxzap
Hi Dan,
Thanks for the kind words! We're really glad you found TaxZap helpful, easy to use, and great value. It's great to know we're hitting the mark — we’re here if you need anything in future!
Aaron
Co-Founder
Aaron one of the tax zap customer…
Aaron one of the tax zap customer service employees was very supportive in helping give guidance to help me submit my self 2024/2025 assessment. Great effective website to help me get a good rebate.
April 9, 2025
Unprompted review
Reply from Taxzap
Hi Cameron,
Thanks so much for your lovely feedback! We’re really happy to hear Aaron was able to support you with your 2024/25 return — we’ll be sure to pass that on to him. Great to hear you found the site effective and got a good rebate too!
Conor
Co-Founder
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I absolutely recommend Taxzap
April 6, 2025
Unprompted review
Reply from Taxzap
Hi,
Thank you for the recommendation! We’re so glad you had a great experience with TaxZap — we really appreciate your support.
Aaron
Co-Founder
2months awaiting rebate. Taxzap are trying every excuse possible to delay my payment
I foolishly engaged taxzap
I am awaiting my refund from them since the 7th January and nothing. They asked me to log in using the email I initially used and change my password. I did this. Now they are asking for photo id. This is not necessary they previously stated as long as I could log into my account. It’s now 2 months. I don’t hold a passport or a driving licence.
I think you should allow revenue to calculate refunds and lodge directly to your bank account. It’s all automatically calculated anyway. Quite easy I will be doing this from now on.
March 4, 2025
Unprompted review
Reply from Taxzap
Hi Brid,
As you can imagine, we are dealing with very serious data. So as such it is a requirement for anti money laundering purposes to get ID verification from all clients. This is done to keep your money secure. We understand this can be frustrating but it is necessary to keep everyones data safe.
Thanks
Conor
Co-Founder
Fees…
They were efficient with my tax rebate but took a 40% fee total crooks
January 17, 2024
Unprompted review
Reply from Taxzap
We appreciate your feedback. However, we want to clarify that we do not charge a 40% fee—this is incorrect. TaxZap operates with full transparency, and our pricing is clearly outlined before you sign up.
We are a registered tax agent with Irish Revenue (Agent Number: 77183S) and charge the lowest fees in Ireland for processing tax refunds. Our flat fee is €29.95, which covers the cost of our services, including filing your claim, handling communication with Revenue, and ensuring you receive the maximum refund you’re entitled to.
When you signed up, you agreed to our terms and conditions, including our pricing structure. If you have any concerns or would like further clarification, feel free to reach out to our support team.
Best regards,
Reply from Taxzap
Thank you for your wonderful review! We're so glad to hear that you were satisfied with our fast and quality service. We truly appreciate you choosing TaxZap, and we're always here to assist you whenever you need. Thanks again for your support! 😊
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I’m giving them a 1 star review because…
I’m giving them a 1 star review because if I could give -1 review I would with a pleasure. I was in touch with revenue they confirmed that they sent my tax back funds of €1,090. I was so shocked when I logged into revenue and seen that the bank details were changed and I had no clue who had owned that bank account. I sent them numerous email to give me my money back they don’t answer at all this is absolutely ridiculous. If you were to ask me would I recommend this I’d say no STAY AWAY CONTACT REVENUE AND DO IT YOURSELF
January 10, 2025
Unprompted review
Reply from Taxzap
Hi Gabriel,
We're sorry to hear about your experience. When you signed up, you agreed to our Terms & Conditions which authorise us to receive refunds on your behalf and process them to you.
We've reached out multiple times via email and text to arrange payment of your refund. When customers don't respond to our contact attempts, we issue a cheque as per our policy.
Please check your email (including spam/junk folders) for our emails.
Thanks
Conor
Co-Founder
Done exactly what they said they…
Done exactly what they said they would,had a substantial amount that I didn't even know about refunded to me right before Christmas, everything sorted money in my account start to finish, 2 weeks fantastic
January 3, 2025
Unprompted review
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