Taylor Emmet Reviews 

267
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, often highlighting the staff's helpfulness and expertise. Many appreciated the exceptional customer service, noting that communication was clear, proactive, and kept them well-informed. Reviewers frequently mentioned quick response times, with queries and calls answered promptly, making their experience smooth and stress-free. However, some customers also noted challenges with contacting the company, experiencing difficulties reaching staff by phone or receiving delayed responses. A few other people also felt that the process could be slow, leading to significant delays, and expressed dissatisfaction with a perceived lack of care or transparency.

What people talk about most

Service

Reviewers mention positive feedback about service, with many describing it as professional, efficient, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt communication and... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting difficulties reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Sally Winter at Taylor Emmet highly enough. We were under immense pressure to complete our purchase on incredibly short notice, and Sally handled it brilliantly. Her communicatio... See more

Company replied

Rated 5 out of 5 stars

Taylor Emmet are an amazing professional company! They are reassuring, knowledgeable and do not 'over egg the pudding'! Explaining processes in uncomplicated English and lay out exactly how processes... See more

Company replied

Rated 5 out of 5 stars

A very helpful introduction to what was going to happen and what to expect. I was kept informed throughout. When I couldn't speak to someone straight away , I left a message and the call was ret... See more

Rated 5 out of 5 stars

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when t... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Lawyer
  6. Personal Injury Attorney

Written by the company

Taylor Emmet has served people and businesses for more than 150 years and is the largest independent firm in the Sheffield City Region. Built on long-lasting relationships, Taylor Emmet is a trusted firm with a reputation for being approachable, experienced, and able to get the job done. Experts in their field, Taylor Emmet, provide legal services for both businesses and individuals and boast more than 120 legal professionals. The firm has been trusted for generations, which is down to delivering the highest quality legal advice in a timely, honest, and efficient way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

267 reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

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4.3

All reviews

(267)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No information given.

No information given.
No update on sale activity.
When I rang everyone seemed so busy and under pressure, they had no time for us.
We were dealing with junior and inexperienced members of staff. Never the main one.
In fact when we had completed and I put in a complaint, I think from memory that was my only phone call from her.
The junior staff seemed to be running like blue tailed flies.
I explained right at the beginning that we had bought and sold in excess of 12 properties. We were not IT experts and could we just sit down and you explain everything instead of everything being done online.
The request was ignored.
It was the worst buying and selling experience we had ever had.
I definitely would not recommend to anyone.

August 31, 2024
Unprompted review
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Rated 3 out of 5 stars

Think they are all the same!

Used Taylor Emmet twice before but never the conveyancing department. A very strong start which went downhill for various reasons. Challenging and condescending conversations about solar panels which proved the info provided was the right info, numerous requests for info already provided ie marriage certificate, solar panel, identity info etc emails arrived late into the day and phone alls were often unanswered, told would be looked after by assistant conveyancer when main one was on holiday only to find out they were both on holiday at the same time! Finding out more from sellers estate agents and them going the extra mile rather than our team picking up the phone to the sellers solicitors. Appreciate they have more than one case on their books but they need to manage their time better and improve how they communicate with everyone

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Jessica was spot on and exactly what you need when selling a house. She kept us up to date, responded quickly to everything and explained each step. Thank you, Jessica. We are totally pleased with everything.

July 21, 2025
Unprompted review
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Reply from Taylor Emmet

Good Vicky, thank you so much for taking the time to leave us a 5 Star review.

Kind regards,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

Efficient, Professional & Outstanding Communication

The team was extremely efficient and delivered everything promptly and closed out sale within 2 months. The communication throughout the process was the best I’ve ever experienced for a property transaction. I’d definitely recommend their services and wouldn’t hesitate to use the team again.

July 25, 2025
Unprompted review
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Reply from Taylor Emmet

Good afternoon Greg, thank you so much for taking the time to leave us a 5 Star review.

Kind regards,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

A very professional and efficient…

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when they were delaying. Taylor & Emmet have good relationship with Saxton Mee estate agents so both parties kept each other up to date at all times. Would highly recommend Sally and her team.

June 3, 2025
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. We will pass on your wonderful feedback to Sally and Elise.

Kind regards,
Taylor Emmet Solicitors

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Rated 3 out of 5 stars

Stressful process

Lines of communication were good mainly by quick response to my telephone contact. Information regarding possessory title, and land registry confusion caused unnecessary stress & we feel was resolved by vendors intervention & more positive approach by their solicitor.

May 22, 2025
Unprompted review
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Reply from Taylor Emmet

Hello Stuart,
Thank you for the feedback on your recent experience with us. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Excellent communication

Highly recommend Taylor Emmet. Communication was excellent which made a house selling process far less stressful than what i was expecting. Would definitely be my go to company if needed in the future.

August 11, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Tracey, thank you so much for taking the time to leave us a 5 Star review.

Kind regards,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

You employ helpful proactive people…

You employ helpful proactive people with who a good working relationship can be built.
Makes any difficult transactions so much easier!

July 24, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Steven, thank you so much for taking the time to leave us a 5 Star review. We will pass on your wonderful feedback to the team.

Kind regards,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

Elsa

Elsa was great. Kept us updated and got everything sorted as quickly as she could

July 1, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Elsa, thank you so much for taking the time to leave us a 5 Star review. We will pass on your wonderful feedback to Elsa and her team.

Many thanks,
Taylor Emmet Solicitors

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Rated 5 out of 5 stars

Brilliant service

We were really pleased with the service from Taylor Emmet. Communication was excellent, the fees were very reasonable, and the online platform was simple to use. We were especially impressed by the solicitors’ proactive approach. Will definitely recommend them.

June 27, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Tao, thank you so much for taking the time to leave us a 5 Star review. We will pass on your wonderful feedback to the team.

Kind regards,
Taylor Emmet Solicitors

Rated 1 out of 5 stars

Utterly terrible

Utterly terrible
Was told they could represent us and led to think everything was in order and was then dropped as a client without any prior indication and without reason being given.

January 31, 2025
Unprompted review
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Reply from Taylor Emmet

Hello Rebecca,
Thank you for the feedback on your recent experience with us. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Our downsizing experience

Taylor & Emmit were an excellent company to help our downsizing it,went very smoothly . Any snags and Taylor and Emmet were very helpful indeed . We could not have had better treatment and helpfulness.

July 1, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Geoffrey, thank you so much for taking the time to leave us a 5 Star review.

Thank you,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

Outstanding

Everything ran smoothly. Any issues were solved quickly and efficiently. Things happened when we were told they would.

May 19, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review.

Kind regards,
Taylor Emmet Solicitors

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Rated 5 out of 5 stars

A prompt and reliable service…

A prompt and reliable service throughout the conveyancing process. Expert advice provided when needed.

August 11, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Chris, thank you so much for taking the time to leave us a 5 Star review.

Thank you,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

Really good service and helpful staff…

Really good service and helpful staff they were definitely professional in every way.

July 25, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Rob, thank you so much for taking the time to leave us a fantastic Google review.

Kind regards,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

Excellent efficient and very…

Excellent efficient and very informative. Without doubt I would recommend Taylor Emmet.

July 31, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Rachel, thank you so much for taking the time to leave us a 5 Star review.

Kind regards,
Taylor Emmet Solicitors

Rated 5 out of 5 stars

Very quick and efficient

Taylor Emmett were brilliant right from the beginning. I was on the end of a very tight deadline. The matter was dealt with quickly and efficiently with special mention to Elsa Russell, who really went that extra mile to get a quick turnaround. I wouldn't hesitate to use Taylor Emmett again or recommend them to others.

May 30, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Emma, thank you so much for taking the time to leave us a 5 Star review. We will pass on your wonderful feedback to Elsa and her team.

Kind regards,
Taylor Emmet Solicitors

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Rated 5 out of 5 stars

Great solicitors

I used Taylor Emmet as the solicitors for my recent house sale. Everything was a smooth easy process from start to finish and I have no complaints, or any hesitation in using them in future. T’Yana was particularly helpful in keeping me up to date with everything.

August 8, 2025
Unprompted review
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Reply from Taylor Emmet

Good afternoon Lauren, thank you so much for taking the time to leave us a 5 Star review. We will pass on your wonderful feedback to T'Yana.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Above and Beyond — Thank You Phillippa

f you are ever going through a messy probate, you need to use this lady, Phillippa Newbould. She went above and beyond her call of duty dealing with the conveyancing of our late father’s house.

We sold to a solicitor who promised he could complete the sale in five weeks, which also put Phillippa under pressure. She worked so hard for this to happen, but the solicitor buying the property did not keep his promise. Eventually, we got there in the end.

I’m not sure if you give out awards for your employees, but this lady deserves a medal.

Thanks again, Phillippa. I would highly recommend using Phillippa and will be using her again in the near future — hopefully in better circumstances.

July 9, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Janette, thank you so much for taking the time to leave us an excellent review. We will pass on your wonderful feedback to Phillipa and her team.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

First time buyer property purchase

I instructed Taylor & Emmet for my recent property purchase and was very happy with the service. My case was managed by Helen Millard and her team, including support from Alex George. I was a first time buyer, so quite inexperienced with the process but they were all very helpful, prompt with their searches and replies, and the online portal was great to get documents sent/ received quickly. There was only 1 small misunderstanding with the expected sum of mortgage funds on the day of exchange, but my lender had very confusingly worded documentation so I don’t fault them for that! Alex was also very accommodating on that day while I called back and forth to check things with my mortgage broker! Would highly recommend Taylor & Emmet for property conveyancing and I will consider using them again in the future.

June 30, 2025
Unprompted review
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Reply from Taylor Emmet

Good morning Caitlin, thank you so much for taking the time to leave us an excellent review. We will pass on your wonderful feedback to Helen and Alex :)
Many thanks,
Taylor Emmet

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