Taylor Lucas Partnership Reviews 

759
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely knowledgeable, professional, and exceptionally patient during consultations. Reviewers truly appreciate how clearly and thoroughly every single step of the will-writing journey is explained to them. Some people also felt that scheduling meetings was very flexible and convenient for their busy daily routines. Consumers note that advisors are genuinely friendly and never pushy regarding any extra paid services. People are thoroughly impressed by the entirely seamless, reassuring, and supportive guidance provided right from start to finish. Everyone highlights the warm personality and clear communication that makes a daunting task much simpler.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, professional, and knowledgeable during the will-writing... See more

Service

Users describe positive interactions with service, highlighting a professional and reassuring will-writing... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting a swift and seamless... See more

Customer service

Clients share positive opinions on customer service, highlighting professional and supportive staff who... See more

Booking process

Reviewers highlight satisfaction with the booking process, finding it clear from start to finish. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the will writing service after a referral was sent to us from a family member. I'm really happy and pleased with the service provided by Charlotte. She went though the whole process and explai... See more

Rated 5 out of 5 stars

I used the free will writing service through my employer. Charlotte Rawlinson was my advisor and she was very knowledgeable, professional and explained the process as we went along. I felt listened to... See more

Rated 5 out of 5 stars

Erin was lovely and professional and helped make this process super clear. All my questions were answered, and I cannot recommend their approach enough. This subject can be bewildering and of a sensit... See more

Rated 5 out of 5 stars

Not normally one to write reviews but I wanted to thank you for the excellent service i received in preparing my will. The process was clear and handled with great care throughout. These decis... See more


Company details

  1. Legal Services
  2. Estate Planning Attorney

Written by the company

The Taylor Lucas Partnership are experienced specialists in Estate Planning from Wills & Trusts to Lasting Powers of Attorney. Providing the ultimate customer experience is our driver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

759 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(759)

291 reviews in the last 12 months

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Rated 5 out of 5 stars

Taylor Lucas partnership was…

Taylor Lucas partnership was recommended to me for my will writing service at first I was unsure of the company.
When I spoke with Amanda who was amazing is the least I can say.
Amanda was honest and open about the whole process and explained in very clear language for me to understand.

Thank you Amanda.

December 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Explained in clear language the whole process of completing a Will and completed the document for me. No pressure to purchase additional services although they were explained in plain English

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent clarity and explanation

My daughter referred me to Taylor Lucas after being very pleased with them. I also am very pleased, Lottie was very friendly and went through the processes of making wills and LPAs with superb clarity, potential pitfalls regarding certain decisions were highlighted. At no point did I feel I was being rushed, there was plenty of time to discuss various aspects and queries. Really excellent meetings, reassuring for someone not confident in these topics.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service with great support…

Excellent service with great support from Charlotte! Made me feel secure knowing the right things are now in place to cover all eventualities. Charlotte supported with extra products that I didn’t know were a “thing” so a great supportive service for someone like me, who originally didn’t have a clue! Thank you!

December 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service and compassion

My wife and I worked with the Taylor Lucas Partnership following a referral from a University Alumni email.
I was initially sceptical however the whole team and service were excellent. Paige and Amanda especially were really supportive and made the whole process simple and painless.
I did not realise how important and complex wills etc can be but the team explained it thoroughly. We now know we have peace of mind and are comprehensively protected should the worst happen.
Highly recommended.
Thank you

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot fault the team at Taylor Lucas

Cannot fault the team at Taylor Lucas. They were very flexible with offering a time of appointment that worked for us around our family needs, and everyone that we spoke to was friendly and helpful at all times.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Guidance and Support for Our First Will

My wife and I recently worked with Taylor Lucas to create our first Will, and the experience was outstanding. Erin guided us through the entire process with professionalism and care, making what could have felt overwhelming very straightforward. She was incredibly patient with all of our questions, explained everything clearly, and ensured we felt confident at every step.

November 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

This service was offered free form my employers, the service I have received was second to none. Jasmine went through everything in a clear friendly way, making sure I understood everything and was happy to answer any questions. The meetings were weekly and very prompt. I have recommended Taylor Lucas Partnership to two of my family members.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and straightforward process

I finally bit the bullet to book an appointment to get my will written but then found we could also get a mirror will for my husband. Fairly straightforward and painless experience though has brought up some things for us to think about being a blended household. We also had a property protection trust set up at same time. Jasmine was great and made the process very easy. Very happy with the service we received

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Will writing service

A great service and easy process. Lottie was very knowledgeable and friendly. Everything was explained really well. Would recommend their services.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Will writing experience

My wife and I have just completed making a will with Taylor Lucas Partnership. This service was offered free through the company I work for. The will writing was free but we chose to add on a couple of extra items. Thomas Gilman represented Taylor Lucas, he was very informative, explained things very clearly and generally gave us the feeling that we were dealing with a very professional company.

November 24, 2025
Unprompted review
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Rated 5 out of 5 stars

A very big thank you to Thomas Gilman…

A very big thank you to Thomas Gilman for helping and advising both my husband and I on the best path for our wills so that we protect our daughter as best we can.
We found Thomas to be very informative and extremely helpful putting our minds at ease.
Can’t thank you enough.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

A genuine and trusting company

A genuine and trusting company with good ethics and community standards. Working as a corporate partner with Support Staffordshire is brilliant for all staff, volunteers, friends and family to benefit from the free will writing service.

November 20, 2025
Unprompted review

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