Taylors On The Highstreet Reviews 

427
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We found a stunning clock, which were delighted to see was in the sale. Unfortunately the clock was damaged on arrival. The Taylors team were just fantastic. I sent a short video and they sent a repla... See more

Rated 4 out of 5 stars

Colour I ordered ended up out of stock after purchasing online, which was annoying. Customer Services were helpful though & advised within a few days to allow refund or different colour. Delivery quic... See more

Rated 5 out of 5 stars

We were aware that cheaper door mats can stain LVT flooring. So Amtico, Karndean etc are expensive flooring products and to have them ruined by using a cheap mat would be foolhardy. Both the officia... See more

Rated 5 out of 5 stars

We took ages to decide the fabric we wanted for our curtains but we never felt rushed and were given many sample books to take home! From getting measured up through to the installation of the curtai... See more

Company details

  1. Furniture Store

Written by the company

Founded in 1982, Taylors have been a staple name on the Banchory High Street for over 35 years. We have a long history of serving our customers with the highest possible service from initial design inspiration all the way through to full fitting. In 2020, we decided to take our brand nation wide launching our new Taylors On The Highstreet website with the mind of taking our same superb local service and opening it to the country as a whole.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

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4.7

All reviews

(427)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

THOMAS KENT CLOCK.

I purchased a Thomas kent clock, upon delivery the clock front was smashed to pieces, I contacted the company through email and spoke to a lady called suzanne she was really helpful and said she would get a new clock sent out to me. She kept me informed as when it would arrive. It arrived within 2 days. I will definitely use this company again. Great customer service. Thankyou.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with this company

I recently purchased 2 bean bags from this company. Although the colour I wanted wasn’t in stock and had to wait, I was surprised that someone updated me about it (normally I have to chase up with companies if there’s a delay). The bean bags arrived but I wasn’t quite sure they work for us so I decided to return them. I was aware that I am responsible for sorting the return and paying for it. Suzanne was very helpful, offered to contact a reputable courier and arrange the return after I had a real fiasco with Evri. Just based on the customer service alone I would buy again, cannot fault them.

February 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Exceptional service from this company

Exceptional service from this company, it was very easy to order our mattress online, it arrived sooner than we anticipated, communication with the shop was excellent, delivery company was very professional, extremely hard working, respectful of our property and friendly. Thank you all, we absolutely love our new mattress.

January 30, 2024
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Rated 4 out of 5 stars

Good customer service & delivery

Colour I ordered ended up out of stock after purchasing online, which was annoying. Customer Services were helpful though & advised within a few days to allow refund or different colour. Delivery quick. Would give 5 stars if I had got colour that I ordered.

January 25, 2024
Rated 5 out of 5 stars

Great service from Taylors on the High St

Checked many sites on line until i found Taylors on the high st Banchory. Placed my order, paid for including p&p and next day got a very nice phone call to inform me that they had a delivery in my area that week so i would get my p&p refunded. Great service. Thanks.

January 18, 2024
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Rated 3 out of 5 stars

I ordered a bean bag one month ago and…

I ordered a bean bag one month ago and it still hasn't arrived (delivery was meant to be within 10 days). The company never got in touch to notify me of the delay. I have called them repeatedly and they still can't guarantee a delivery date. I'm very disappointed with the service as it was meant to be a present. I wish I had ordered from a more reputable company. Lesson learned for next time...

December 12, 2023
Unprompted review

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