Taylor Walton Reviews 192

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and supportive approach, making complex processes feel seamless. Many highlight the exceptional service received, noting the quick response times and clear communication that kept them informed every step of the way. People frequently mention feeling well-supported and that their needs were understood and addressed effectively. However, some people were dissatisfied with the user experience, mentioning issues with unanswered emails, slow updates, and a perceived lack of urgency. These customers reported that simple queries were often ignored, leading to increased stress and a feeling that they had to repeatedly chase for information. A few reviewers also felt that communication was at times incomplete or confusing, making the process more difficult than anticipated.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Response time

Clients share positive opinions on response times. Many customers praise the prompt and efficient replies to... See more

User experience

Consumers find user experience to be ambiguous. Many customers report a seamless, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Caroline and her team for a seamless experience while selling my late mother’s home. Special mention to Davinia whose calm, efficient and skilled support was a constant throughout. Also t... See more

Company replied

Rated 5 out of 5 stars

They say moving house is stressful—but not if your lucky enough to be working with Samina & Anne. Honestly, they made the whole legal process feel seamless. Friendly, professional, and genuinely compa... See more

Rated 5 out of 5 stars

I would have no hesitation in recommending Taylor Walton to anyone to act on your behalf in a house sale or purchase. We placed a deposit on a new build in September 2025, selling our house in Hitchin... See more

Company replied

Rated 5 out of 5 stars

We recently sold our house the sale of which turned out to be a long drawn out process. (Through no fault of Taylor Walton) This taught us a lot about how devious some people can be. However the... See more

Company replied


Company details

  1. Law Firm

Written by the company

Taylor Walton are a renowned professional law firm based in Luton, St Albans and Harpenden with services catered for businesses as well as individuals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Outstanding service as always

Caroline Hume and her residential conveyancing team provide exceptional service. Practical and pragmatic, moving with pace yet diligence. Many transactions over many years, and our recent sale (27.3.25) was smooth and uneventful for us. Thoroughly recommend

March 27, 2025
Unprompted review
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Reply from Taylor Walton

What a lovely review for Caroline and the team, thank you.

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Rated 5 out of 5 stars

Great Legal Expertise

I employed the litigation services of James Carpenter for a matter relating to my property.
James’s expertise and dedication was invaluable. He was persistent, fair and transparent throughout the whole process. He clearly explained the steps and always communicated and acted quickly. He really fought my corner and I appreciated his calm and professional demeanour throughout a challenging case. Most importantly I felt supported and had someone that was prepared to fight for my cause whilst at the same time showed kindness and empathy to what was for me a stressful situation. I would highly recommend James.

December 12, 2024
Unprompted review
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Reply from Taylor Walton

Parveen, we're pleased to hear your experience with James was so positive, thank you.

Rated 5 out of 5 stars

Property Litigation

The service we received from Isabella and Saljuq was excellent, from initally laying out the options for us to successfully concluding the matter. I would recommend the team very highly.

September 19, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for the kind review Sarb.

Rated 5 out of 5 stars

Excellent service

Caroline Grace and Jan handled our purchase. They were professional and knowledgeable. Our queries were dealt with promptly and the level of communication was excellent.

February 28, 2025
Unprompted review
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Reply from Taylor Walton

A lovely review. Thank you Nicola.

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Rated 5 out of 5 stars

Great experience

We used Taylor Walton for our sale and purchase. Caroline/Grace and the whole team made the process pretty much stress free.
Their communication was excellent throughout. Would definitely recommend.

February 28, 2025
Unprompted review
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Reply from Taylor Walton

James, we are so pleased to hear Caroline, Grace and the team made the process so stress-free. Thank you.

Rated 5 out of 5 stars

Great service for house sale and purchase

We used Taylor Walton for our recent house sale and purchase. Caroline and her team at the St Albans office provided a great service and helped us to have a smooth move.

February 28, 2025
Unprompted review
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Reply from Taylor Walton

Thank you for the lovely review Steph, we will be sure to share with Caroline and her team.

Rated 5 out of 5 stars

Great Service

Sharon and Nicole and team at Taylor Walton worked hard during the sale of our property. Their expertise, professionalism, and attention to detail made a huge difference. From start to finish, they made the whole process so much smoother and less stressful. We’d happily recommend their services to anyone.

February 21, 2025
Unprompted review
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Reply from Taylor Walton

We are so pleased to hear your experience was so smooth with Sharon and Nicole. Thank you Una.

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Rated 5 out of 5 stars

We used Taylor Walton for the…

We used Taylor Walton for the conveyancing for the sale of our house and the service received was excellent. Samina was particularly good in the speed of her communication and responses which reassured us that the process was being dealt with very efficiently by our solicitor. I would recommend Taylor Walton and Samina for conveyancing.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable service from the Harpenden team

Overall, I would recommend the Taylor Walton Harpenden Office, who assisted us with both our purchase and sale.

My only criticism would be that everything is still conducted in a very old fashioned way, with all communications via template-based letters/emails and occasional calls (more often from us to the office). In this day and age, the process could be significantly improved (and made much more efficient for all parties) by investing in a client portal, such that everything is found in one place and all communications can be managed this way, as it was often the case that different members of the team were sending emails to us through the lead solicitor's email address, which doesn't help in terms of continuity of communications. Next time I move home (which I hope is a long, long time away), I will only work with a solicitor that has moved to this approach, as from speaking with others it sounds significantly more efficient and less stressful.

All that said, the team did get both transactions over the line as we'd hoped and did so whilst being polite and professional throughout, hence the 5 stars overall.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional and expert Solicitor service

Taylor Walton acted as our Solicitor for both our house sale and purchase of new property. They have been very professional, thorough and helpful at every stage of the process. Special thanks to Caroline and her team for doing everything they could to help us and keeping us informed through out in this long and complicated process. We highly recommend Taylor Walton Solicitors!
Thank you so much.
Dr and Mrs Bagmane

January 31, 2025
Unprompted review
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Reply from Taylor Walton

What a wonderful review. Thank you for taking the time to leave this for Caroline and the rest of the team.

Rated 5 out of 5 stars

couldn't recommend more!

Tom + Daniel were absolutely brilliant in our property conveyancing - responsive, efficient, organised, no-nonsense. couldn't recommend them more!

January 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Tom and St Albans Team are Exceptional

Tom and his team in St Albans are exceptional. Proactive throughout. Communications and passion for managing the successful sell/buy conveyance process from day one through to completion. Highly recommended.

January 13, 2025
Unprompted review
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Reply from Taylor Walton

Thank you for the wonderful review, Phil, we will be sure to pass on to Tom and the rest of the team.

Rated 5 out of 5 stars

Daljit dale

Daljit dale dealt with the sale and purchasing of our new home and was amazing ! Extremely efficient , professional and always contactable .Always kept us up to date with progress every step of the way. Any problems she was on it straight away - no messing ! Which is what you need during a stressful time .
I would recommend her services to anyone considering a solicitor for conveyancing

January 9, 2025
Unprompted review
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Reply from Taylor Walton

We’re happy to hear your experience with Daljit was so efficient and professional. Thank you, Suzanne.

Rated 5 out of 5 stars

Provate Client

I deal with the Harpenden office and could not find a better lawyer or group of support staff

January 3, 2025
Unprompted review
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Reply from Taylor Walton

Thank you for your kind review, Colin.

Rated 5 out of 5 stars

Amazing firm with people who actually care

Amazing firm, couldn't recommend enough! We used Taylor Walton for two separate matters and were very impressed with all the people involved. Firstly, there was quite a unique issue with the headlease of our apartment (and the other apartments in the building) and we had James and Howard take care of this for us. It took a long time due to a ****head freeholder and difficult legal aspects, as well as having to deal with 21 flat owners altogether, but thanks to Taylor Walton the issue was sorted and our flats became sellable again!
Once we had sold our flat we decided to use the same firm for conveyancing, as it would be easier having to explain to our purchaser's solicitors the legal issues we had previously had and the subsequent extra documentation involved in the sale, since they were familiar with it. Again, our conveyancer Shalina was amazing, both with our sale and the purchase of our new home. She was always chasing the other solicitors even without us prompting, and keeping us in the loop. I have worked in the residential sales sector for years, working with many solicitors, and this is the first time I have ever dealt with a solicitor who actually does their job and does it incredibly well and genuinely cares. We have recommended Shalina to our friends as well and will definitely consider using TW again in the future!

December 30, 2023
Unprompted review
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Reply from Taylor Walton

Trina, what a wonderful review. We’re pleased to hear that both the commercial and residential property teams handled your leasehold sale so well.

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Rated 5 out of 5 stars

A team you can always trust to get the job done

Tom and his team went above and beyond to help get a long and really complicated sale finally over the line.
There were lots of twists and turns and Tom replies quickly, is reassuring, very thorough and often helped other solicitors where necessary.
When moving house you need a solicitor you can trust to be quick, thorough and reliable. Tom Caterer is all those and more. Can't recommend highly enough. Thank you so much guys.

December 16, 2024
Unprompted review
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Reply from Taylor Walton

We’re pleased to hear your experience with Tom and the team was so positive. Thank you for your review, Letty.

Rated 5 out of 5 stars

Employment Matter

Really prompt response to my initial enquiry. Ethan Diver was fantastic in dealing with my employment matter. He handled things so efficiently and kept me updated along the way. I wouldn't hesitate to use Taylor Walton in the future and would certainly recommend.

December 6, 2024
Unprompted review
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Reply from Taylor Walton

Amanda, thank you for this review. We’re pleased to hear Ethan handled your enquiry so efficiently.

Rated 5 out of 5 stars

very thorough would recommend

I dealt with Ethan recently - he was very thorough and always responded promptly to emails. I would recommend using Ethan and Taylor Walton.

December 6, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for the lovely review. We will be sure to share with Ethan.

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