Taylor Walton Reviews 192

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and supportive approach, making complex processes feel seamless. Many highlight the exceptional service received, noting the quick response times and clear communication that kept them informed every step of the way. People frequently mention feeling well-supported and that their needs were understood and addressed effectively. However, some people were dissatisfied with the user experience, mentioning issues with unanswered emails, slow updates, and a perceived lack of urgency. These customers reported that simple queries were often ignored, leading to increased stress and a feeling that they had to repeatedly chase for information. A few reviewers also felt that communication was at times incomplete or confusing, making the process more difficult than anticipated.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Response time

Clients share positive opinions on response times. Many customers praise the prompt and efficient replies to... See more

User experience

Consumers find user experience to be ambiguous. Many customers report a seamless, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you to Caroline and her team for a seamless experience while selling my late mother’s home. Special mention to Davinia whose calm, efficient and skilled support was a constant throughout. Also t... See more

Company replied

Rated 5 out of 5 stars

They say moving house is stressful—but not if your lucky enough to be working with Samina & Anne. Honestly, they made the whole legal process feel seamless. Friendly, professional, and genuinely compa... See more

Rated 5 out of 5 stars

I would have no hesitation in recommending Taylor Walton to anyone to act on your behalf in a house sale or purchase. We placed a deposit on a new build in September 2025, selling our house in Hitchin... See more

Company replied

Rated 5 out of 5 stars

We recently sold our house the sale of which turned out to be a long drawn out process. (Through no fault of Taylor Walton) This taught us a lot about how devious some people can be. However the... See more

Company replied


Company details

  1. Law Firm

Written by the company

Taylor Walton are a renowned professional law firm based in Luton, St Albans and Harpenden with services catered for businesses as well as individuals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We had to sort trusts for our wills and…

We had to sort trusts for our wills and also did our powers of attorney with Alison Voyce . Every step of the way was carried out efficiently and she explained everything, emailed promptly and would highly recommend

April 1, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for the lovely review Marianne, we’re glad to hear you had such a good experience with Alison.

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Rated 5 out of 5 stars

Amazing service

Such calm and thorough advice during a very challenging time - if you ever need help fighting your corner, Will Mercer has your back. Very grateful for such wise and friendly guidance.

May 14, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for leaving your wonderful review for Will. We will be sure to share this with him.

Rated 5 out of 5 stars

Great communication with Samina from…

Great communication with Samina from Taylor Walton. Samina provided exceptional assistance with our mortgages, and we couldn't be more pleased with the outcome. Their professionalism, expertise, and attention to detail were evident throughout the entire process. Samina went above and beyond to ensure that our needs were met and that we were well-informed every step of the way.
Their dedication and commitment to excellence truly made a difference, and we highly recommend Samina and Taylor Walton to anyone seeking mortgage assistance.
Thank you, Samina, for your outstanding service!

April 13, 2024
Unprompted review
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Reply from Taylor Walton

We are so pleased to hear you had an exceptional experience with Samina, and hope to work with you again in the future.

Rated 5 out of 5 stars

Very Professional. Excellent Communication. Highly Recommended

My wife and I recently instructed the services of Taylor Walton and the service we received was excellent. Amber Rothwell was our point of contact at Taylor Walton. Amber and her team were excellent. Their clear communication and ability to explain the various stages of a property transaction concisely made the process very simply to understand. Highly recommend using Taylor Walton.

April 26, 2024
Unprompted review
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Reply from Taylor Walton

Sean, thank you for taking the time to leave such a wonderful review for Amber.

Rated 5 out of 5 stars

Efficient helpful and highly recommended

I recently used Taylor Walton for for the updating of my will and the setting up of LPAs. excellent advice and guidance which I found invaluable. Very efficient and responsive service. Highly recommended

March 27, 2024
Unprompted review
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Reply from Taylor Walton

We’re so pleased to hear you had an efficient and responsive service, thank you for taking the time to leave a review.

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Rated 5 out of 5 stars

Recently used for my house purchase

Recently used for my house purchase. I was a first time buyer and was not sure of the process but Daljit was amazing and always had time to talk to me whenever I had any queries. Sally was also great with her helpful attitude when Daljit was unavailable. Would highly recommend and would have no hesitation in using Daljit for future transactions.

April 12, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for such a lovely review Danny. We are pleased to hear Daljit and Sally were both so supportive and hope to work with you again in the future.

Rated 5 out of 5 stars

First Class Service

The ongoing dialogue I received throughout the journey regarding my Will and LPA.
First class service and I would certainly recommend Taylor Walton Solicitors.

April 9, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for taking the time to leave a review Julie, we are pleased to hear you had such a positive experience with our Private Client team.

Rated 5 out of 5 stars

We recently used Taylor Walton…

We recently used Taylor Walton Solicitors to buy and sell our house. Tom Caterer took our case and was the ultimate professional at all times. Our purchase was difficult but Tom handled it all excellently, always seeing up informed and updated even during the more difficult challenges we had. I have no hesitation in recommending Taylor Walton Solicitors.

March 21, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for the wonderful review Simon. We will be sure to pass this on to Tom.

Rated 5 out of 5 stars

Professional, quality service.

Professional team with an excellent experience from start to finish.
Issac & Tracy supported with a property matter - communication was outstanding, all important details clarified and all managed very quickly and effortlessly.
Zoe has worked with us on wills. Personally, I never find it easy to think through all the possible scenarios to consider for my will, but there does come a time when you just have to do it. Zoe thoughtfully and sensitively helped by exploring all options, clarifying everything to ensure that it gave us what we needed and wanted, patiently bearing with us to review and change things, which was so very much appreciated and beautifully executed.

We recently used the St. Albans office, however, I also used the Luton office over 10 years ago, and I find it reassuring to see the quality of service has stood the test of time and has extended to new offices/Solicitors as the company has grown.

Highly recommend and would without question go to them for future needs.

April 5, 2024
Unprompted review
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Reply from Taylor Walton

Mandy, we are so pleased to hear the service you receive is so excellent across departments and offices. Thank you for taking the time to leave a review, we hope to continue working with you in the future.

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Rated 5 out of 5 stars

Best Solicitors in St Albans

Incredible service provided, especially from Katherine right from start to finish relating to the sale of my property. She always kept me up to date, and always answered my queries almost instantly. The communication was exceptional. Katherine is a credit to her firm, and I would highly recommend Taylor Walton to anyone looking to buy/sell their property. I've had two previous solicitors in St Albans in relation to Residential Conveyancing, and they were absolutely poor. So believe me when I say Taylor Walton are the best solicitors in St Albans!

March 28, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for this lovely review. We’re so happy to hear you had an incredible service from Katherine, and hope to work with you again in the future.

Rated 5 out of 5 stars

Awesome service by Stephanie Alexander…

Awesome service by Stephanie Alexander and Shirin Begum.Cannot Thank them enough for all their hard work in dealing with my Mums and Uncles property sales and in the process of Mums purchase.Very happy customer indeed.

March 26, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for the wonderful review Julie! We will be sure to pass onto Stephanie and Shirin.

Rated 5 out of 5 stars

Tenacious

Very good & tenacious in getting a protracted leasehold property sale over the line. Used TW for the purchase 20 years prior so completing the circle. Mention in despatches to messrs. Caterer & Morris.

March 22, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for coming back to use us again Nick. We are pleased to hear you had a positive experience with your sale.

Rated 5 out of 5 stars

They provided an excellent service from…

They provided an excellent service from start to finish. Isaac and Tracy were very professional, efficient and friendly throughout our experience and we would highly recommend their services.

November 10, 2023
Unprompted review
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Reply from Taylor Walton

We are so pleased to hear your experience with Isaac and Tracy was efficient and friendly. Thank you for the review Laura.

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Rated 5 out of 5 stars

Prompt, professional service

This is the second time I have used Taylor Walton. The first time was for looking after the conveyancing of properties for my house move. The first experience was a little long and protracted but that was due to delays caused by my buyer's solicitors. My only frustration was an unfortunate sequence of non-replies which always started with "I am currently on annual leave........." In fairness, I was given the names of others I could contact but when a conveyance stalls the stress levels are high and one wants honest advice or an attempt to keep things moving. That said, the work done was excellent and the transfer of funds prompt. This gave me confidence to go to a TW seminar where I met Zoe Sivelle who advised me on matters to do with my will. I found Zoe to be extremely knowledgeable and professional in dealing with all matters relevant to my needs. It is extremely pleasing to work with someone who can offer immediate and precise answers and advice.

March 11, 2024
Unprompted review
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Reply from Taylor Walton

We are so glad to hear you have used our services a second time, and had such a positive experience with Zoe recently. We will be sure to pass your feedback on.

Rated 5 out of 5 stars

Professional and prompt

Tracy Taylor was my assigned solicitor to deal with my lease extension. She was always very professional and replied very quickly to my queries. I would definitely recommend, very pleased with the service.

October 6, 2023
Unprompted review
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Reply from Taylor Walton

Sandra, it is great to hear you had such a positive experience with Tracy. Thank you for the review.

Rated 5 out of 5 stars

Highly recommended!

100% recommended, used taylor walton harpenden for buying my first house. Made the process smooth and easy to manage.
Thank you very much to my solicitor Niamh Moore! Also thank you to Kayleigh and team.

February 28, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for the review Keelan. It is great to hear your experience with Niamh, Kayleigh and the team was a success.

Rated 5 out of 5 stars

Perfect Timely Service

Friendly, clear, diligent and professional service to review needs and progress to a satisfactory conclusion

February 28, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for taking the time to leave this lovely review.

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Rated 5 out of 5 stars

Brilliant Law Firm

Alec Colson is an outstanding solicitor at Taylor Walton he is intellectually brilliant measured and also very empathetic & supportive
He really cares about his clients welfare both during the dispute but also long term.
I would not hesitate to use Alec Colson again it was a real pleasure to work with him
Alec was so efficient calm and experienced he took the stress out of the whole employment dispute for which I am eternally grateful for.

October 11, 2023
Unprompted review
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Reply from Taylor Walton

Farida, thank you for your kind words. We’re glad to had you had such an lovely experience with Alec.

Rated 5 out of 5 stars

Samina and Anne were great

Samina and Anne were great! No need to chase for action, kept us informed every step of the way. A professional approach that made the process much easier than previous experiences we had. Thoroughly recommended

February 16, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for this review. We will be sure to share your kind words with Samina and Anne.

Rated 5 out of 5 stars

Very professional and thorough service

Great support and very thorough service from Tom, supported by Daniel and the ever helpful team at Taylor Walton. This was by far the most professional and approachable conveyancing service I have engaged with.

February 21, 2024
Unprompted review
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Reply from Taylor Walton

Thank you for this lovely review for Tom and Daniel. We’re happy to hear the team was so professional and approachable.

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