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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting items like blankets, pajamas, and scarves for their excellent craftsmanship, comfort, and beautiful designs. Many appreciate the thoughtful packaging and the overall aesthetic of the brand. The customer service is frequently described as exceptional, with people noting prompt, helpful, and understanding responses to inquiries and issues. Reviewers also commend the efficient order processing and fast delivery. However, some customers experienced issues with customs holding their packages, leading to delays. A few other people also felt that the AI customer service was irritating and that they received incorrect order notifications. There were also isolated instances of products arriving with an unpleasant smell, and some customers noted that buttons on clothing items detached quickly. A small number of people also mentioned difficulties with exchanges and associated shipping costs for returns.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the high quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the prompt, responsive, and... See more

Order

People report positive experiences with order. Many customers praise the quick order confirmation, clear... See more

Delivery service

Customers generally express satisfaction with the delivery service. Many reviewers highlight the quick order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company, I ordered a hamper with pajamas, wash bag, candle, cup and hand cream, all of which were very high quality. Anniversary gift for my wife and she loved it all. Issue with customs... See more

Company replied

Rated 5 out of 5 stars

I ordered a hood and scarf which I loved. So much so that I decided to gift the hood to several family members. Alas, within an hour of my order I received an email about the upcoming. Black Friday sa... See more

Company replied

Rated 5 out of 5 stars

A beloved aunt was the recipient of a triangle scarf for her birthday this time. That's all the important ladies in my life who have one now (my mum has two, just because). She was absolu... See more

Company replied

Rated 5 out of 5 stars

I have purchased items from this company many times, for myself and often as presents. The products are of high quality and the packaging is impeccable. Items are sent within the promised timeframe an... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Bedding Store
  3. Clothing Store
  4. Gift Shop
  5. Home Goods Store
  6. Women's Clothing Store

Written by the company

Elevate your everyday with TBCo, a B Corp-certified brand on a mission to create easy-to-style statement pieces that elevate your outfit and home. Founded in 2014 by Emma Macdonald, TBCo prioritises natural and recycled fibres to create items that empower self-expression and are designed to make an impact.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

116 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

HORRIBLE customer service

HORRIBLE customer service. Paid almost $1,000 for blankets that STILL have not arrived, over A WEEK after they were promised. When called, they will tell you it will be there today, and it won't. They want your business so lie about when they can have your items to you. Find another provider.

December 24, 2021
Unprompted review
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Rated 5 out of 5 stars

I have both given & received fantastic gift boxes

I have both given and received gift boxes from The Tartan Blanket Company that have all been absolutely fantastic. They have arrived in great time and are beautifully packaged.

Today I received one as a secret santa gift for the first time as a friend knew how much I loved them. Each and every part of the box is wonderful; a beautiful handmade mug, melt in your mouth chocolates, a christmassy candle, a crazy cracker (beware of confetti stars!) and last but not least the beautiful, high quality, soft blanket.

10/10 present idea. Can't go wrong!

December 16, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I received a gift box from my work for Christmas with a beautiful blanket, nibbles and a mug. Unfortunately the mug had been broken in transit. I contacted the team at Tartan Blanket and they sent me a brand new one out which currently has a hot chocolate in. Such amazing customer service - I have now signed up to the newsletter and will be definitely ordering from them for presents for family and friends. Highly recommend!

December 23, 2020
Unprompted review
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Rated 5 out of 5 stars

Great quality, speedy delivery and reasonably priced

Have ordered a few scarves and blankets and they've all been great, really lovely quality and nicely packaged, speedy delivery every time too.
I love the option to build a hamper with as much or as little as you like in there, I've given a few as baby gifts and the recipients have always commented on how lovely and soft the baby blankets are.
Basically, an awesome company with a lovely ethos and brilliant products.
I'll be ordering more and would highly recommend them to anyone.

July 24, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely little shop

Have ordered gifts for my mum twice from this shop already and each time I’ve been absolutely happy with the experience. Any issues have quickly been fixed by the amazing customer service. Would totally recommend The Tartan Blanket Co.

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Top quality beautifully packaged

Have bought from them several times and always been impressed with the lovely quality of the products and the way they arrive beautifully packaged as standard, comes across as the company is proud of their product and rightly so, great for sending directly as a gift and feels special if you order for yourself

June 23, 2020
Unprompted review
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Rated 5 out of 5 stars

Professionalism in abundance

The customer service is great and attended all my enquiries in a very kind and diligent way. Super quick shipping, since the order has been delivered 8 days before the scheduled date!

The item is lavish and has a supreme quality, and the package is also lovely!

I'm 💯% happy!

July 3, 2019
Unprompted review
Rated 5 out of 5 stars

I have shopped on several occasions…

I have shopped on several occasions with this company for blankets and other items as gifts and for myself. I have only ever needed to contact them once and they are brilliant. top class customer service. The items arrive wrapped so nicely it makes you feel special. I love their products and go back time and time again. I have quite a collection of tartan blankets and each one is different . I recently bought three scarves one as a gift my daughter adores hers almost cannot wait for the colder weather to use them.

June 4, 2018
Unprompted review
Rated 5 out of 5 stars

This is one of the nicest companies …

This is one of the nicest companies that I have ever bought from online. They sent friendly emails at every point in the sale and despatch process. The blanket I received, within 2 days, was beautifully packaged. I would definitely buy from them again.

November 30, 2017
Unprompted review
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Rated 5 out of 5 stars

an absolute pleasure to work with

I found a blanket I wanted to order a large quantity of on Amazon and decided to get in contact with the supplier directly, that supplier happened to be the Tartan Blanket Company.

They were an absolute pleasure to deal with, very friendly and helpful and couldn't do enough to make sure we were happy even suggesting alternatives when we couldn't get as many as we wanted of a particular design.

Would deal with these guys again and highly recommend them.

The products we ordered from Amazon through their shop arrived quickly and were a lovely quality at a really reasonable price.

July 15, 2015
Unprompted review
Show reviews in all languages. (116 reviews)

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