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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were let down by their experience overall. Many people found the website problematic and customer service unhelpful, often relying on ineffective chatbots. Customers frequently reported issues with orders, including incorrect, damaged, or missing products, or items that never arrived. A common frustration was the unexpected cancellation or partial refund of orders, often due to items being out of stock or sellers initiating refunds. Reviewers also faced significant difficulties with the refund process, struggling to get their money back or being denied, sometimes leading to account freezes or terminations without clear explanation.

What people talk about most

Order

Customers had negative experiences with order, frequently reporting that their orders were canceled, often... See more

Website

Reviewers mention negative feedback about the website, with many expressing significant dissatisfaction.... See more

Product

Users describe negative interactions with product, with many reporting issues such as missing cards,... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as "terrible,"... See more

Refund

Customers consistently express dissatisfaction with the refund process, finding it difficult and prolonged.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This website is horrible. Allowing sellers to refund orders all the time just because they wanna look like they have good prices. Chances are if you order something for a good price it will get refund... See more

Rated 1 out of 5 stars

Within one week of subscribing to them I have lost all faith. I opened a package they sent and marked delivered and it was missing a card. I login to report it, and find out they've refunded my last t... See more

Rated 1 out of 5 stars

Permanent ban after 1 week of messaging customer service with no explanation. "Our system detected your account as fraudulent." I had never sold a card, or returned one in 10 years. Now I c... See more

Rated 1 out of 5 stars

Tcgplayer was once great, but now times are longer, products cost more, tcgpkayer direct takes weeks when it used to take 3 days. Orders are often wrong, cart opitmizer is horrible. Trying to even t... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Online Collectible Gaming Store, News, and Strategy for Singles & Miniatures


Contact info

1.3

Bad

TrustScore 1.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(148)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order messed up but fixed straight away

I had a order from USA to uk and every card apart from one came I emailed them and within 2 days I had a reply saying they were sending the missing card out which I didn’t expect but I Much appreciated excellent customer services and everyone can make mistakes so I understood, I’ve also had a big order of these before and they didn’t mess up then so must be a one time thing.

February 9, 2021
Unprompted review
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Rated 1 out of 5 stars

Mapped cases and boxes

Mapped cases and boxes. Buyer beware. Seller ForTheWin FTW

They work together and TCG will block reviews and feedback if they are less than three stars...
You cannot trust any seller there. There must be some but TCG will cover the bad ones so is not possible to differentiate them.

December 30, 2020
Unprompted review
Rated 1 out of 5 stars

THEY ARE NOT TO BE TRUSTED!

I ordered a 150+$ list of cards and they some how lost 26$ of it. I went through various emails, back and forth, even showing proof of the charge that was made for said cards. They tell me that it was from previous cards from that list, which is total BS because i meticulously checked off every card after a successful purchase. THEY ARE NOT TO BE TRUSTED! THEY WILL SCAM YOU OF YOUR MONEY! I will be taking my business elsewhere.

July 19, 2020
Unprompted review
Show reviews in all languages. (148 reviews)

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