TCHL Interiors Ltd Reviews 

199
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company, highlighting dependable and efficient service throughout their purchasing journey. Customers frequently praise the exceptionally fast delivery times and express genuine delight over the wonderful surprise chocolate treats included inside their parcels. Buyers consistently mention that ordered items arrive promptly, are extremely well packaged, and match expectations perfectly upon delivery. Some reviewers were happy with the remarkably smooth online ordering process, the intuitive website navigation, and the great product selection available. Consumers also highlight the helpful communication from staff, the wonderful product quality, and the overall fantastic level of responsive customer care.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting super quick shipping and... See more

Product

Reviewers highlight positive aspects of product quality and service, noting that items arrive promptly, are... See more

Service

Customers felt great satisfaction and expressed widespread appreciation for the excellent service and fast... See more

Order

Clients share satisfaction on order processes, frequently praising the prompt delivery, helpful service, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order online and received the products within the time specified. The napkins I ordered were so lovely and there was also a little surprise of a bar of chocolate. Thank you! I will definitel... See more

Rated 5 out of 5 stars

I highly recommend this company. Always delivers on time. The products I have bought are always in perfect condition. Keeps me informed at all times the status of my order. I love the discount and the... See more

Company replied

Rated 5 out of 5 stars

Fabulous! Carl and Tony are always so knowledgeable and helpful. Love popping into the shop if I can but have to order online sometimes. Delivery is always super quick. 👌

Rated 5 out of 5 stars

I recently placed a order and on completion of check out I noticed it was being sent to my old address, I promptly sent a email in a panic and didn't think I'd get a response due to it being Friday ev... See more

Company replied


Company details

  1. Paint Store
  2. also in
  3. Class
  4. Craft Store
  5. Furniture Store

Written by the company

We’re Tony & Carl the creative minds behind Lancashire’s Premier Upcycling Store. We welcome you into our painty world here in forever sunny Lancashire. Our kettles always on and there’s always an ample supply of treats for both humans and your pets that are always welcome in store with you. Dougal and Bramble our Scottish terriers can be found in store on occasion. They love company so come on down and meet them too!!!! At our Rawtenstall showroom we stock the finest mineral paint brands from both the UK and around the world in store. Our Rawtenstall showroom also features locally made artisan crafts and home fragrance which make unique gifts. At our Blackburn location you will find Fusion Mineral Paint, Cornish Mineral Paint as well as a selection of our other products which change on a regular basis. World leading paint brands World leading paint brands available in both our locations and online. Fusion Mineral Paint Milk Paint by Fusion Fleur Cornish Mineral Paint Dixie Belle Paint Company Do you need something extra for that project? We have a large selection of many of the world leading brands to help personalise your furniture. Choose from WoodUbend, Polyonlay, Posh Chalk Pigments, Redesign With Prima, Hokus Pokus, Aussie Decor, Two Fussy Blokes Rollers, Zibra Brushes, Staalmeester Brushes, Clingon Brushes and much more. Whether you’re starting the upcycling journey or experienced we offer a range of upcycling workshops in store with no experience necessary. We like to keep them small and make them fun and light hearted with refreshments included. We offer a variety of craft workshops too if you or a group of friends are wanting to do something a bit different.

Same Day Shipping

Order before 2PM

We ship all our orders using Royal Mail Tracked services on the same day when ordered before 2pm week days and 9:30 AM on Saturdays

Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(199)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have purchased products on a few…

I have purchased products on a few occasions with these guys. They are so sweet. They have a vast selection of products , keep you updated with orders, super quick shipping, and include a little treat with each purchase. They are not just a business. Run it with a heart ❤️

September 16, 2025
TCHL Interiors Ltd logo

Reply from TCHL Interiors Ltd

Thank you for your lovely review

Rated 4 out of 5 stars

Cant fault service from TCHL

Cant fault service from TCHL. However, even though this item was 48hour tracked, it still took three days to arrive via Royal Mail. Good service deserves better delivery.

September 5, 2025
TCHL Interiors Ltd logo

Reply from TCHL Interiors Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

Ordered a tin of paint which arrived…

Ordered a tin of paint which arrived today! Only took a couple of days to come and we can now finish our room! Great service! Parcel was well wrapped and included a packet of Skittles!
Would highly recommend!

September 12, 2025
Unprompted review
TCHL Interiors Ltd logo

Reply from TCHL Interiors Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

TCHL Interiors offer outstanding…

TCHL Interiors offer outstanding service.
They are a small friendly team who go above and beyond where possible.

From one small business to another THANK YOU.

August 30, 2025
TCHL Interiors Ltd logo

Reply from TCHL Interiors Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service.
Prompt dispatch and delivery.
Regular emails with the status of my order.

August 30, 2025
TCHL Interiors Ltd logo

Reply from TCHL Interiors Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

Happy customer

I recently discovered TCHL Interiors and I'm very pleased I did so. The paints and markers I wanted were all on sale and considerably cheaper then most. Delivery was swift and everything well packaged. Many thanks.

August 26, 2025
TCHL Interiors Ltd logo

Reply from TCHL Interiors Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quick delivery n added surprise to enjoy whilst crafting. Website easy to navigate. A joy to shop at TCHL.

September 2, 2025
TCHL Interiors Ltd logo

Reply from TCHL Interiors Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

Great quality

Lovely, excellent quality papers. Quick deliver. Highly recommended.

August 29, 2025
TCHL Interiors Ltd logo

Reply from TCHL Interiors Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

Incredible service

Incredible service. Very helpful, quick delivery and such a personal service. I always get a little gift in my package which always makes me smile.

August 16, 2025
Rated 5 out of 5 stars

My order was delivered very quick and…

My order was delivered very quick and ordering was simple, No fuss No problems.
The quality of goods is exceptional.
I am very pleased with my order and will be ordering again. Many Thanks

August 16, 2025
TCHL Interiors Ltd logo

Reply from TCHL Interiors Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

TCHL workshops - excellent.

Myself & my sisters have been to a number of workshops at TCHL & we've loved every one. Carl & Tony are so informative & helpful, as well as being very friendly. We've produced some lovely pieces & have been given the knowledge & products to produce more at home. Couldn't recommend them highly enough,

August 2, 2025
Unprompted review
TCHL Interiors Ltd logo

Reply from TCHL Interiors Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

Excellent service

Excellent service, I’m new to decoupage craft and I had so many questions to ask and couldn’t have been anymore friendly or helpful. Thanks you

August 16, 2025
Rated 1 out of 5 stars

AWFUL COMPANY!!

AWFUL COMPANY!!! Go to “Not Too Shabby Charlotte” instead as they have fantastic customer service and much better quality products!!! Carl from TCHL Interiors doesn’t understand what his responsibilities are as a seller. The paint which was needed by a specific date got delivered to the wrong address and was refused and it was his responsibility to sort this out with Royal Mail. I had paid contractors waiting for this paint and instead he just refused to refund me the postage and I didn’t get the paint!! A friend has also ordered a point from this company and the paint was not the right consistency. This cost me time and money and stress, and we’re now behind on the renovation schedule! They are also linked to BAILLEA’S INTERIORS who are another awful company for exactly the same reason!! Go to Not Too Shabby Charlotte!!!!!! Charlotte has an excellent attitude, knows her duties as a seller and has great quality products. Her delivery managed to arrive just fine!

August 5, 2025
TCHL Interiors Ltd logo

Reply from TCHL Interiors Ltd

I am now going to post the complete email trail. This ladies deliveries were refused at the address meaning they got sent back. Not 1. Not 2 but 3 deliveries all refused as not known at the address. So how many different names are you existing under. She then asked for them to be sent to a different address at our cost refusing to pay postage. Fake review

Email Trail.........

Hi there,

I hope you’re well.

I’m confused as to why the paint got sent back to your shop? My contractors were there waiting for it.

Many thanks,

Precious
Sent from my iPhone

Good Morning,

I have been on the Royal Mail tracking website with the tracking number we provided, the following information was readily available:

According to Royal Mail your order was attempted delivery on Wednesday 07th August at 0921, the delivery was refused and therefore the item was returned to Harrow Delivery Office.
Please see the attached photographs.

It is unusual that deliveries are attempted only once - normally they are attempted again or a card is left asking you to collect. Why this has happened we do not know and you would have to take this up with Harrow Delivery Office.

The item is now progressing back to ourselves, which will take a number of days.

I am sorry we cannot help more, once in the Royal Mail system the package is beyond our control.

Morning again
Just to let you know that another parcel we sent on behalf of another stockist Baillea's Interiors Ltd which you ordered -Fusion Pearl metallic from has also been returned to us as this was also attempted delivery and refused by someone at the property at 0827 on the 07th August.

When both items are back with us do you want them resending in which case there will be additional postage, also can you supply an address where they item can be accepted and not refused again.

We have received one of the parcels back which is the Gold
Attached is the picture of the parcel where the postman has written “Return to Sender - unknown"

Picture attached
----------------------------------------------------------------

Good morning,

That’s very odd because my contractors were waiting and proved to me they were there as they received an order of tiles at 3pm on that day and I checked in at different points so I don’t really feel I should pay for postage again? I think Royal Mail should.

I think it might be better to send it to my home address address as sometimes the shop address can be confusing.

My personal address is 4 Richmond Gardens, Harrow HA3 6AJ.

Many thanks,

Precious
Sent from my iPhone
----------------------------------------------------------------

Precious,
Were your contractors there at the property at 0827 and 0921 in the morning?

As Royal Mail have attempted delivery and it was refused then they will not pay for additional postage or refund the postage costs.

We are happy to wait for the second parcel being returned to us and send the two out together providing postage is paid, we can send a payment link to a mobile number or this email address.

If this unacceptable then we can refund you for the gold, however for the Pearl you will have to contact Baillea's Interiors Ltd for a refund.
----------------------------------------------------------------

Hi there,

Yes absolutely- we were all there at 07:30am  and no one rang or knocked and we’d been waiting for the paint. I left at 10am and they carried on… If you’d really rather just refund it, that’s fine but I don’t think that’s very fair as it’s cost us time and that particular paint is actually quite hard to source in the quantities we need and it’s not our fault. All other deliveries have been fine.

Many thanks,
----------------------------------------------------------------
We can only go by what Royal Mail have indicated on the parcel and tracking.

If you feel aggrieved by this I would take it up with Harrow Delivery office.

There is nothing we can do as the parcels have been attempted delivery by the postman.

Rated 5 out of 5 stars

One step beyond 😊

Lovely touch when my order arrived, I had a lovely complimentary room spray, which smells amazing and a little chocolate bar 😊 Little touches like this make such a difference and I will definitely use again

August 6, 2025

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