tcxboots.com Reviews 

Bought a pair of price-y boots. No confirmation email. No invoice. (I know that my email address was correct as the shipping provider contacted me straight away about the shipping progress, so TCX clearly did have my email correctly)

There was no invoice nor documents even in the box, once the boots arrived.

They turned out to be poor fit... Very very painful return process when you don't even have order number. You end up dealing with Dainese customer support which is really poor, takes ages to reply, they don't read your previous messages so it was an infinite loop of customer rep: "give me your order number please", me: "I don't have one, can you please look it up for me", 2 weeks pause, then a different customer rep: "give me your order number please", me: "I don't have one, can you please look it up for me", 2 weeks pause, then a different customer rep: "give me your order number please", me: "I don't have one, can you please look it up for me", 2 weeks pause, then a different customer rep: "give me your order number please", me: "I don't have one, can you please look it up for me", 2 weeks pause, then a different customer rep: "give me your order number please"..... me: *crying*

I have managed to arrange the return through my local Dainese shop, but I've lost so much time and a chunk of my will to live on this...

Ordered a pair of boots on the TCX website three weeks ago. Somehow my order got shipped to an entirely different address in a different state. So, I reached out to customer service. Their customer service is not much help. They are slow to respond and have told me they are waiting for an answer from the warehouse. It's been an entire week since I have reached out to them, and I still have no resolution. I asked if they could send a replacement but got no response from them. I do a lot of online shopping and have never had this issue. I won't be purchasing anything from their website in the future.

I want to say that TCX Hero is the most comfortable, and well fitting either shoe or boot that I have ever purchased! EU 44 = U.S. 10.5 to share truth. The CE rating, and the waterproof feature of the Hero, along with the classic style, and now I know comfort too are the main reasons that I purchased these boots. Thank you TCX!!