TD Reviews 298

Opened a new checking account. Employer sent a direct deposit of my paycheck to that account. The following day I found out my account has been locked by the fraud department. They insisted that the only way of unlocking the account is to verify myself in person at a branch.
I am nowhere near a TD Bank branch, so I said then please close the account for me. Fraud department closed the account and told me the direct deposit will be sent back to the sender.
A few weeks has passed and my employer didn't receive the deposit back.
I made several time-consuming calls to explain the situation and problem to customer service. They either told me to wait for the money to process or there was nothing they can do. Basically, since the bank never returned my direct deposit, they swallowed my paycheck illegally.
Needless to say, it is very time-consuming every time I had to be on the phone with customer service. In the end, they are choosing to not solve this issue. I lost my entire paycheck, and that is an experience I'll never forget.

TD Bank financed my furniture purchase in May. I requested online statements. As of today I have received NO statement. After calling five times today and being cut off four of five times during transfers, I finally reached customer service to make a payment. This is when I found there was an interest charge attached for a bill/statement I never received. Once I expressed my displeasure at the whole process, the interest charge was removed at my insistence. This transaction and interaction entailed more than 1/2 hour of time and frustration. I am so very sorry that my furniture company has chosen TD Bank. I will never deal with the store or TD Bank again.

I have been waiting for someone to pick up the phone for over an hour to reset my password and still waiting. Should I say good thing I am off today so I have an hour or more to get someone to fix the issue? That's horrible customer service!!!

They inactivated my account for non-usage after 5 months and didn't tell me nor post it on my account page. As a result I went to Morocco for vacation and couldn't use my card at ATM machines! They have my money and I can't access it. That's stealing!

Like many banks, TD Bank is partnered with Visa. Using their card can be dangerous. If there's a dispute, Visa will side with the merchant and against the cardholder. In my recent experience, even if the charge is fraudulent, TD will back Visa. Both just want their money. After a LONG back-and-forth with TD/Visa, I lost $400. So, for big ticket purchases, use an AMEX card. They stand behind their members!

Banking with TD Bank is convenient. It is easy to view and transfer balances online in the web browser. However I have had some trouble logging in, especially in the mobile app. Also, their site is often down for maintenance.

This bank is pathetic! My fiancée just pulled $300,000 from her accounts and deposited it with another bank due to TD Bank's lack of follow up and response after 3-plus calls and promises they would get back. The other bank got right back to us and even provided a higher interest rate.

Do feel your bank doesn't welcome you? Do you get the feeling that they don't care to help you?
You can't hate a bank because of bad service with one branch. If you want good service and a team that is glad to see you and serves you, then try the little branch at 15th and Alton, in Miami Beach This small branch is well-staffed for all your banking needs, with a welcoming and efficient staff. I especially want to mention Angel Mendez, who graciously helped me and my family with complex matters in a sincere, gracious, and thoughtful manner.

Do not bank with TDBank. They will not protect you if your debit card is compromised. Their customer service is incompetent and kept getting the amounts incorrect. From $400 down to $195. They claim we authorized purchases when we did not!
DO NOT BANK HERE!!!!!

I’m not sure if it’s just TD BANK in PA (Philly to be more exact), but I have had an OPPOSITE experience from most of the reviews on here - I Love TDBank! The Customer Service Team couldn’t be nicer or more knowledgeable and helpful! Every time I call, they solve my issues 1st call! At one point I had an issue with some fraudulent charges from Amazon, and Amazon was being very difficult about it - but TD Bank told me not to worry, gave me immediate preliminary credits, and then soundly trounced Amazon & got my money back! All while telling me I didn’t have to do anything - they were there to take care of it all for me!
I am only sorry that I have only been banking with them for 3 years - I have had terrible experiences with other Banks !! TD gets an A++++++ in my opinion!

Specifically for the Brighton TD Bank - tried to send 2 wire and it took literally 1.5 hours. Horrible. So inefficient and incompetent. All the while, they tried to upsell me to more services. Left the bank closing my account.

I opened a new account last month. I deposited $6000. I went to do an Interac e-transfer tonight (Thursday may 4, 2023) and was locked out. I call the toll free number and waited, and waited, and waited. After being on hold for so long you do not want to give up. After 3, that is right 3 hours, I said screw this. This "we are experiencing a high call volume" crap started when COVID hit, and it made sense. But, you CANNOT use the same tired excuse for 3 years. IF you are that busy take some of the billions you earn in profit and HIRE SOME PEOPLE!!!!!!!

Very inconvenient bank. Cannot solve most simple issues over the phone. Constantly have to come into store to fix. Lots of fees. I’d look elsewhere…

Love TD BANK a lot but man they have a lot of issues constantly!!!! Get your stuff together ! Seriously!!!!!! I had $1,400 just magically gone ! Took over 3 months to get it right ! Then I said well maybe I should charge a fee, considering if I would of withdrawn to much I would be charged . No I’m sorry just a eye roll to the bank manager ! Seriously!!! DONT WASTE TOUR TIME !!!! Go to Nbt, chase, even your Walmart branches seem to be better than them ! Mind you 8yr customer here!!!!!

I tried, for three days, to make a simple transfer to an outside account, one that I had made effortlessly in the past many times before. I had to call in three times to get help, where I was made to jump through numerous hoops that led nowhere, over and over again. The bank representatives kept bringing it back to me...something I needed to do or try or redo, when in the end, it was the fault of their website which they were either unable to see themselves or were unwilling to admit. At this point I had, collectively, about 5 hours of my time over three days into this and it was still not going anywhere. I also tried to simply delete a phone number from my profile that was no longer active and that didn't work either. It created yet another jam. On my first attempt to get help, my call was disconnected from their side when a 3rd person joined the call, and on another attempt, one of the bank representatives clearly lost her temper and became unprofessional in her tone and manner with me because I kept reporting failures around everything she was asking me to do. I was openly honest that I was not happy about these numerous failures, either. I warned them that I was pretty much at my wit's end, at this point, and was going to close my account if this wasn't resolved on this, the last call, but I never disrespected the reps or became abusive at any time. In fact, I openly stated that I realized that it was not their fault, personally, but that I was still very stressed and unhappy with my inability to transfer funds that were now late due to how much time this was taking me. When I eventually went back to the site to try to make the transfer on my own again, there were sections of the website that suddenly appeared that hadn't been there for days, finally making the transfer possible. I feel for the people working there, as there isn't much they can do when the technology is failing right underneath them, but they also need better skills in troubleshooting these things, looking for and identifying the problems on the bank's end and, also, in smoother personal communication when the temperature goes up.

Having been a customer of TD Bank since 2010, I have found both their website and their service to be great. No complaints!

Well, after 5 month my issue finally resolved, they finally find the cause of my online profile and resolved it, everything back again, but taken too long...

I’ve had TD Bank since 1990 and at first service was fine…

However, things changed. Almost a decade later going through drive through I deposited money and signed one check to be cashed but the teller gave me envelope with only the receipt transaction but not the cash from signed check. It was my income tax preparer’s son. I had drove around the drive through again ( my daughter in car seat ) but I let it go (well over a hundred dollars) and that was dumb— single mom raising three kids.

Then when my son was teenager and I was in charge of his account— it was nonstop overdrafts for a few* years he had a debit card… Very expensive overdrafts and numerous! I found out later they weren’t permitted to do that — extremely costly! Contacted the comptroller who’s return letter stated to continue sending information bc that bank was in the wrong…As a single mom in a small town (Jersey shore) again I let that go too…

I will say that I have found other TDBank employees in NJ very kind and helpful…

Some of the TDStaff where I had lived were opposite of helpful (OCNJ) and so I managed online or at other local branches.

Now , when you try to contact TDBank main customer service main number the automated system says “twenty minute wait” — Goodluck with that— twenty just triple that ***if you receive an answer at all especially on the weekend!

I’m finally closing my account!!!

There are other excellent banking systems out there that have professional and courteous customer service… no wait — and you know your money and personal information are safe!

I wouldn’t recommend TDBANK to anyone, my opinion… and I should have went forward with comptroller instructions, etc…years ago! TDBANK isn’t looking out for customers!!!

I had someone open an account fraudulently in my name months ago. These folks still can't get it straightened out. I'm in Florida and they are in Maine. I'm over 70....duh. Please folks do better diligence in opening accounts and save us both trouble. It has been a nightmare.

Very disappointed in the way this bank handles Fraud, I have had an account for almost 20 years, 2 years ago I received a call from the CT Branch asking me if I visited their branch today, I live in Long Island NY I advised that I was not there, they said someone was at their branch claiming to be me and had driver's license with my information on it and they just let him go . I closed my account and opened another one, on 2/10/23 I received another call from the same branch asking the same questions and of course I was not at that branch, again they just let him go. At this point I closed the account again and reopened another one. On 2/27/23 I received another call this time from the Orlando Florida Branch asking if I was there today and I advised them that I was in New York, They knew that the person had NY license that was a fake and again they just let him go, they scanned the license and sent me a copy. This time I closed the account for good I took the money out. I went to the FBI and my local police and filed reports mean while because of TD's lack of interest in Fraud this low life is out there with my information. I checked my other banks, and they advised that if this situation occurred at their locations, they would have called the police immediately. Also, the fact that this is only happening with TD Bank leads me to believe that there must have been a security breach with their bank. Not one person from TD Bank wanted to help me I was promised a call back from a Izzy in New York this morning which never happened. You would think that they would have offered me Fraud protection. Instead, here I am writing this complaint, which I am sure will do nothing. Do yourselves a favor and get your money out. I am going through a lot of trouble going to Trans Union, Department of Motor Vehicles, Local Police, Orland Police, FBI when TD Bank could have put a stop to this immediately. The kicker to this is that the teller in Orlando advised me that she knew this was a Fake and she just let him go.