My invoice for an item I wanted to order went from free shipping to $160 for shipping - more than half of the cost of what I wanted to buy, because I live in the capital of the Yukon - I cancelled my... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The on process for ordering was straight forward, however I had issues paying with my visa, which appeared to be on the website. Not sure if this was do to volume orders. Called customer service who... See more
Company replied
Communication could have been a bit better, but overall ordering from TDot Performance was a good experience. This was my first order with TDot Performance and they did a very good job with fair prici... See more
Company replied
Didn't have the part I wanted in stock at the good price. Wanted to sell me basically the same thing same manufacturer for $150 more and offered 10% off... TDot reached out to me, and tried their... See more
Company replied
Company details
Written by the company
TDot Performance is one of Canada's leading automotive aftermarket retailers and proud to be Canadian. With over 1 million products from over 250 of the world's top aftermarket brands, we have everything you need for your vehicle, including performance parts, exterior accessories, interior accessories, wheels & tires and more.
Contact info
Toronto, Canada
- 1-800-276-7566
- support@tdotperformance.ca
- tdotperformance.ca
3.9
Great
808 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressive Ethics
I was very impressed by the company's ethics: I ordered an Evo clamp from the website and instead of just blindly shipping it to me, the company took thorough care to explain that the clamp on its own does not equal a roof rack. Although I ended up not ordering the whole package as the total cost exceeded my budget, I would highly recommend this company to anyone as you will be taken seriously and before the shipment is made, the company will ensure you understand everything about the product you are getting.
April 2, 2026
Unprompted review
Reply from TDot Performance
Hi Sonya,
We are happy to hear that you appreciate how we handle the issue on your order. We look forward to your future order. If you need further assistance, please don't hesitate to contact us.
Regards,
Patrick
TDot performance, would definitely recommend
Very helpful every step of the way, great customer service
April 2, 2026
Unprompted review
Reply from TDot Performance
Hi,
Thank you for your feedback. We're delighted to hear you had such a wonderful experience with us. We look forward to your future order.
Regards,
Patrick
Canadian online vehicle parts store
-great price compared to competitors.
-free shipping on my product.
-having products for 16+year old trucks is a plus.
-easy website to navigate and make a purchase.
April 2, 2026
Reply from TDot Performance
Hello PK,
We appreciate your valuable feedback. We will continue to deliver excellence. We look forward to serving you again.
Regards,
Patrick
Lack of or poor communication
Was sent a promo code and did not work. Other than that it’s good. They resolved the issue right away. Highly recommend.
UPDATE….
After about 3 weeks of me placing my order, I did not receive any update on shipping. So I had to take matters into reaching out to them for an update to only find out it will be back ordered for a month and a half and maybe longer. The fact that the lack of or poor communication is terrible. If I hadn’t reached out I’d still be here with no answer. Will not do business with them again.
March 30, 2026
Reply from TDot Performance
Hi JL,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced when attempting to apply the discount to your order. Please rest assured that we are looking into this matter and will take the necessary steps to improve our system to prevent similar issues in the future. In the meantime, I would greatly appreciate the opportunity to assist you personally. Please feel free to reach out to me directly at patrickhamilton@tdotperformance.ca, and I will be happy to work with you to resolve your concern as quickly as possible. Thank you for your understanding, and I look forward to assisting you.
Regards,
Patrick
EXCELLENT CUSTOMER SERVICE
The experience was excellent. Customer service identified that the product I had chosen was not compatible and provided clear, concise communication with compatible product recommendations.
10/10
April 2, 2026
Reply from TDot Performance
Hi Maxwell,
We are happy to hear that you appreciate how we handle your order. Your review inspires us to continue delivering excellence. Looking forward to your upcoming purchase.
Regards,
Patrick
So far so good lol
April 1, 2026
Unprompted review
Reply from TDot Performance
Hi Grant,
I appreciate your comments. We look forward to your next order.
Regards,
Patrick
Great customer service like always!!
April 1, 2026
Reply from TDot Performance
Hi Remi,
Thanks for the great feedback! We're so glad you were satisfied with our customer service. We look forward to your next order.
Regards,
Patrick
Easy and good prices
April 1, 2026
Reply from TDot Performance
Hello Tom,
Thank you for the review. Looking forward to doing business with you again.
Regards,
Patrick
Buyer beware!!!
I ordered and paid for a part online. The next day I received an email saying they cannot get that part, so I ordered it elsewhere. A month later I got my credit card bill and they Tdot has charged me over $1286.00 for a part they don't even have! This company is a total scam, buyers beware!!!
March 4, 2026
Unprompted review
Reply from TDot Performance
Hi Dave,
I am so sorry to hear that you had a bad experience with us.
I would like to get a better understanding of what happened and work with you to address your experience. Please email me at patrickhamilton@tdotperformance.ca so we can further discuss the issues you are facing.
Regards,
Patrick
Everything was perfect
Everything was perfect, good price and good service. I had some questions about the specs of my article and the costumer service was on point !
March 30, 2026
Reply from TDot Performance
Hi Guillaume,
Thank you for your comments. We sincerely apologize that you were unable to apply the discount to your order. We will look into this matter and take steps to improve our system. That said, I would appreciate the opportunity to work with you personally to address your concern. Please feel free to reach out to me at patrickhamilton@tdotperformance.ca, and we can work together to assist you promptly. Thank you for your understanding.
Regards,
Patrick
You pay for what you get
You pay for what you get, good parts good service. If you have a problem or a question about parts, you can actualy talk with somebody right away and it's free to call. Thanks!
March 31, 2026
Unprompted review
Reply from TDot Performance
Hi,
We appreciate your comments. We are happy to know that you appreciate our service and customer service. Looking forward to doing more business with you.
Regards,
Patrick
Perfect price and service
March 31, 2026
Unprompted review
Reply from TDot Performance
Hello Julien,
Thank you for taking your time to provide your feedback. We look forward to your next order.
Regards,
Patrick
Easy purchase!
March 30, 2026
Unprompted review
Reply from TDot Performance
Hi Paul,
Appreciate your feedback. Looking forward to your next order.
Regards,
Patrick
It was very easy
It was very easy. I browsed the site, found the right parts I wanted and ordered them.
March 28, 2026
Unprompted review
Reply from TDot Performance
Hi Brad,
Thank you for taking your time to give us your feedback. We look forward to serving you again.
Regards,
Patrick
Terrible service and agents who have no…
Terrible service and agents who have no idea what they are doing.!
1) 1 800 number takes about 15 minutes to answer.
2) Follow up on 2 week old order. Company said they sent tracking number. They didn't! Goods were charged to c.c. even though not shipped.
3) Got tracking # from agent. Tracking only repeated order. Nothing about delivery dates!
4) Tried to cancel but couldn't. Company confirmed goods were on the way. They weren't!
5) Will cancel through Visa as goods undelivered.
These are easy things to fix. Nobody paying attention to the simple stuff.
March 26, 2026
Unprompted review
Reply from TDot Performance
Hi Paul,
I would like to take the time to truly apologize for the experience you've had with us and thank you for your feedback. We are constantly trying to improve our processes. If you can, please email me with your order number at patrickhamilton@tdotperformance.ca and we can work together with you in finding a solution that works for you.
Regards,
Patrick
Reply from TDot Performance
Hello, Thank you for the 5-star review! We truly appreciate your support and are glad to hear you had a great experience. If you ever need anything in the future, feel free to reach out.
2nd order through TDOT and they are awesome
This is my second time ordering from them first time was a set of taillights for my duramax and 2nd was headlights for my pontiac and they worked with me and helped with warranty issues nothing but great things from Tdot !!
March 24, 2026
Unprompted review
Reply from TDot Performance
Hi Anthony, Thank you for your continued support! We're really glad to hear both your orders worked out well and that our team could assist with the warranty process. We truly appreciate your trust and look forward on your future order.
There was a delay in the shipping
There was a delay in the shipping process, but the company reached out offering other solutions which was appreciated
March 24, 2026
Unprompted review
Reply from TDot Performance
Hi Bry, Thank you for updating your review and for your understanding. We truly appreciate your patience during the delay and are glad we were able to assist by offering alternative solutions. If you ever need anything in the future, we’re always here to help!
Best customer service!
Have been using TDOT Performance for years now. Customer service is spot on . Any questions i have i always receive a response same day . Customer for life!!
March 22, 2026
Unprompted review
Reply from TDot Performance
Hi Douglas, Thank you for being a loyal customer! We truly appreciate your support over the years. We're glad to hear our customer service has been helpful, and we look forward to assisting you again on your future purchases!
I've bought a few things over the years…
I've bought a few things over the years here...always a positive experience.
March 21, 2026
Unprompted review
Reply from TDot Performance
Hi Bruce, Thank you for your continued support! We’re glad to hear you’ve had positive experiences with us over the years. We truly appreciate your trust and look forward to helping you again on your next purchase!
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