Teabet Reviews 

15
•
TrustScore 4.5 out of 5

4.3

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Teabet, propose des thés et tisanes biologiques de qualité premium, révolutionne les infusions avec ses thés en vrac, pratiques et respectueuses de l’environnement. Fabriquées à partir d’ingrédients naturels et biologiques, elles offrent des bienfaits ciblés : énergie, détente ou digestion. Faciles à préparer, elles se dissolvent dans de l’eau chaude ou froide en un instant. Avec son emballage minimaliste et écologique, Teabet associe simplicité, saveurs authentiques et engagement durable, offrant une expérience moderne et responsable aux amateurs de thé.


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4.3

Excellent

TrustScore 4.5 out of 5

15 reviews

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4.3

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(15)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought premium ceremonial matcha

I bought premium ceremonial matcha. It's a joke. The matcha is yellow and strangely thick, as if mixed with something. I've been drinking matcha for years, and there's something wrong with this one. It gives me a stomach ache, and recently I offered some to a friend, and he had a stomach ache too. I sometimes buy culinary matcha, and it was better than this one. Even the matcha at Lidl for 3 euros was better. This one tastes like it's from a Chinese store. I was hoping for a good product, so I bought 150g, and now I don't know what to do with it because it was quite expensive and I don't want to throw it away.

I can't reply to a reply, so I'll edit it. Your snarky response only reflects on your company, and frankly, I don't care. Everyone can see for themselves. I've been drinking matcha since before it became fashionable. I only write reviews when something is really bad. If it's mediocre, I skip it. I buy a lot on Amazon. I get the best matcha from two people in Amsterdam. I have to go to them in person, even though I'm from another city. They don't have an online store, so I can't post a review. Recently, they ran out of matcha because one of them said they were having trouble finding good quality matcha because it was getting worse and worse because it was too popular, while the other one imported it from Japan and had closed. That's why I searched online and bought it from you. As for Lidl, it wasn't their brand; they sold macha from a company that produces tea. I haven't reviewed other matchas because I buy Hug the Tea in Ekoplaza and Clearspring from Gimsel. I also buy Moya Ceremonial Matcha from Amazon. I buy these when I'm not in stock, from a store in Amsterdam. I didn't want to write that I received a gift from you, which initially delighted me, but I read the ingredients and it contains glucose-fructose syrup and probably something else. I'll have to check when I get back from vacation. I thought then that if the matcha is of the same quality as this tea, it must be very bad. Maybe people don't pay attention to what they drink, but that's none of my business. Maybe I'll be able to post pictures when I get back. And as for reviews, I buy so much that there are thousands of them, and only 22 have been mentioned over the past few years. I try to buy from small, unknown companies and manufacturers, and they don't have reviews on Trustpilot; they only have reviews on their Facebook pages and other websites, and when I'm satisfied with their services, I leave more than one great review there. So, to sum it up, I'm giving up now, because after your response, there's no point in talking to you. Everyone can buy it and decide for themselves whether it's okay or not. For me, it was very bad. That's why I wrote about it.

Edit: Second time. The company reported me to Trustpilot for defamation. Trustpilot rejected it. If it weren't, why would it exist? It's clear that Teabeat isn't okay. It turns out those same 5-star reviews are fake, because if you can't give anything other than 5 stars and the company wants to remove bad reviews, then for me it's proof of who I'm dealing with. Plus, their response to the 1-star review also told me a lot about the company. Sometimes I really don't want to be mean and I leave things out, like this gift with the wrong ingredients. I also had a situation, not with this particular store, but with another one in my reviews, where they wanted to give me a 60 euro voucher for removing the review. I didn't even reply; it seemed disgusting, a cheap bribe. I don't want the world to be like that, and later, when I search for reviews, I read false reviews.

July 27, 2025
Teabet logo

Reply from Teabet

Dear Magda,

We are sorry to read that you were not satisfied with your purchase. However, after reviewing your profile and noticing that all 22 of your past reviews are negative towards other businesses, we cannot help but question the fairness and objectivity of your feedback.

The matcha you received is our premium ceremonial grade, sourced fresh from the same trusted supplier in Japan from the Kagawa mountains, we have worked with for years the same matcha I personally drink in my morningshake every morning. Many other customers, including repeat buyers, have been very pleased with this exact product. Your description of its colour and texture does not reflect the reality of our stock, which is carefully stored and quality-checked before shipment.

We also included, in your order a free of charge, a high-quality tea sample (value €12) that you did not order, as a gesture of goodwill, something you did not mention in your review. This omission, combined with your consistent history of negative reviews, raises concerns about the motives behind your feedback.

Given these facts, we find it difficult to accept your comments as a fair representation of our product. Perhaps a lower-priced supermarket (lidl) product might better suit your preferences, but our premium matcha is selected for quality rather than price.

We stand by the freshness, purity, and authenticity of our matcha, and will continue to offer it with pride to customers who appreciate true ceremonial-grade tea.

You also implied that our customer reviews are fake. This is simply not true. All of our Trustpilot reviews are verified and independently authenticated by the platform. Suggesting otherwise is both misleading and factually incorrect.

If you have concerns, we encourage you to review Trustpilot’s own guidelines. They apply strict conditions for content moderation or removal, which only occur in cases of offensive language, political or discriminatory content, or clear violations such as competitor manipulation. None of those apply here.

To be completely transparent:
We do not — and will not — offer you any form of compensation in exchange for review modifications, let that be clear. If the intention behind your repeated negative reviews is to obtain free products or services, we must be clear: that approach will not be successful here. Especially in light of the fact that all 22 of your past reviews appear to follow a similar pattern, which raises valid concerns about the intent behind them.

We find this behaviour increasingly uncomfortable, and we kindly ask that any future edits or feedback be made in good faith. You're, of course, free to keep your negative review, but we won’t engage in transactional review dynamics.

We stand behind the freshness, purity, and authenticity of our matcha, and will continue to offer it with pride to customers who appreciate true ceremonial-grade tea.

Thank you for your understanding.

Kind regards,

The Teabet Team

Rated 5 out of 5 stars

Great product, great service! will buy again

I bought a large selection of different kinds of teas and was surprised by the high quality of each one! Customer service was also fanastic, I have received my package super fast, nicely packed and with a little extra gift. Highly recommend, and I will definitely come back!

May 2, 2025
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