TeaVivre Reviews 

549
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Well up till about a year ago I was a Longjing advocate for TeaVivre, but a sample of Chun Ya (Spring Bud) well all I can say is 3 orders of 400g Chun Ya and I’m not looking back. IMHO I believe it (i... See more

Rated 5 out of 5 stars

Teavire offers premium teas, and the Silver Needle has become a favorite for my morning cup. The generous samples included with each order are a wonderful bonus and a great way to discover other teas.... See more

Rated 5 out of 5 stars

The quality of the product is insane! wonderful packaging and amazing tea. Couldn't ask for better. I ordered the tea resin and a mandarin orange pu erh sample, both were in great conditions and displ... See more

Rated 5 out of 5 stars

Admittedly, I'm a tea snob. I hunt endlessly for the best loose leaf distributor, both on-line and in cities when I travel. I lived in Shanghai for a year and found wonderful teas. I returned home and... See more

Company details

  1. Tea Store

Written by the company

Teavivre is a tea online store that provides quality guaranteed Teas and Teawares from China. TeaVivre visits tea gardens and carefully selects teas directly from tea masters. Worldwide delivery, years of experience, reputation guarantee.


Contact info

4.9

Excellent

TrustScore 5 out of 5

549 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(549)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Hail Mary(in customer service)

I was initially concerned because the item I ordered took a long time to arrive. It was supposed to ship from the U.S. warehouse. What made my experience so good was the handling of my problem by Mary in customer service. She took care of it and kept me informed every step of the way.

October 23, 2024
Rated 5 out of 5 stars

This is my go-to online tea house

This is my go-to online tea house. Great quality; prices are good, efficient customer service, good selection of teas and tea accessories. I've been purchasing tea for over 5 years with this company. Would definitely recommend to other tea lovers.

October 18, 2024
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Rated 5 out of 5 stars

Great quality!

Both the tea and tea ware are exactly what I found in lovely tea houses in China. The selection of teas, the descriptions and quality are outstanding

October 18, 2024
Rated 5 out of 5 stars

New Favorite Tea

Wonderful tea. Very easy buying experience and excellent communication. Highly recommend this tea company.

October 12, 2024
Rated 5 out of 5 stars

Can't wait to order again!

It was great to be able to track our package, delivery was quick and the package was well wrapped. The tea came in a resealable bag which saves the flavour and the free trial pouches are a great way to try other flavours! We have enjoyed all of our tea and highly recommend TeaVivre!

October 15, 2024
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Rated 5 out of 5 stars

I love that you package

I love that you package so well I have never had it crushed. I love that you use Fex Ex because UPS destroys ( smashes every box). Love the variety of teas plus you have the tea I love.

October 7, 2024
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Rated 4 out of 5 stars

Tea order

Update november 2024

I ordered Golden needle tea in September 2024 and the tea turned out to be of poor quality.

Perhaps it was a coincidence as the tester of another tea that I received as a gift was tasty and of good quality.

In any case, everything ended well and I was fully refunded. The communication from the staff was very polite and friendly🙌

September 25, 2024
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Reply from TeaVivre

Thank you for choosing our service and product. I am truly sorry for any inconvenience you’ve faced. I've reached out to you via email to address and resolve the issue, as your satisfaction is very important to us. I appreciate your patience and understanding and am grateful for the opportunity to make things right. Please don’t hesitate to let me know if there’s anything more I can do to ensure your satisfaction.

Rated 5 out of 5 stars

A trusted source

I've bought green and oolong teas from TeaVivre a few times and have always been impressed with the quality and preservation. Buying tea online is risky and it's important to find a vendor you can trust. I have been very happy with TeaVivre and will definitely continue to shop with them.

September 30, 2024
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Rated 3 out of 5 stars

Good tea, just unresponsive customer service

The tea arrived in two shipments; the first was pretty fast. After several weeks I contacted the company to find out status of the rest of the tea and heard nothing back. The tea arrived eventually - this shipment was from China, so slower. The tea is good, but they still have not answered the email. Overall good experience, but they would be wise to hire someone to answer their customer inquiries! I sent the email to the address they list for questions on their site.

September 26, 2024
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Reply from TeaVivre

Thank you very much for taking the time to share your experience with us. I apologize for any inconvenience caused by the delay in communication regarding your order.

I completely understand how important it is to receive timely updates, and we take your feedback to heart. I looked into our records and see that we sent replies to your inquiries on October 13 and October 25, though it's possible they may have landed in your spam or junk folder.

If you don't see our responses there, please do not hesitate to reach out to us via our live chat feature on the website. We are here to assist and ensure your experience is as smooth as possible.

Thank you again for your patience and for choosing us. I am glad to hear that you are enjoying the tea, and we will continue provide best service and products to you and all our valued customers.

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