Recently bought nothing ear earbuds and they look amazing and have very clear vocals, strong bass, and a pretty solid noise cancellation for the price. Battery life is decent, and the case is compac... See more
Company replied
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Review summary
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The product is superb! It is exactly as described - lightweight, great size, extremely powerful, long battery life, useful tools, easy to empty and very stylish! Infinitely better in every way that th... See more
Company replied
The delivery of the product was earlier than expected. The chair I purchased is great and really supports my lower back. The price was cheaper than anywhere else too. Overall a great experience, I wou... See more
I was a little dubious, having not heard of this company or Hoover before. However the reviews and price won me over. A fantastic piece of kit. Cleans like a dream, and the light on hardwood flooring... See more
Company replied
Company details
Written by the company
Discover premium brands at low prices at TechShack. Experience exclusive outlet and wholesale prices on smartphones to drones, cameras, and more, find the gadgets you need without breaking the bank. Shop now!
Contact info
Boundary House, Cricket Field Road, UB8 1QG, Uxbridge, United Kingdom
- 0330 133 2358
- support@tech-shack.co.uk
- tech-shack.co.uk
4.7
Excellent
193 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alls well that ends well! Fake goods delivered premium price paid
Case update,
After posting my original review, see below, I have been in contact with Monica from TechShack, she has provided very good service, refunded the original payment, investigated and reported back to me their findings, which we clear and they have taken decisive action over that particular supplier. Monica has also provided a goodwill discount towards any further purchases from them. Based on the customer service received they certainly have earned a second chance!
"So, i ordered and paid for a particular set of ear buds, they weren’t cheap, and this company were just slightly cheaper than going via the brands website, cheap enough to not set alarm bells ringing ie £10 cheaper than the brand website, however what arrived was not what I ordered, not a ‘knockoff’ as the box was not the brands and the functionality despite being labelled as noise cancelling, they totally weren’t, looked the same as genuine ones however the functionality is certainly not! Called customer service, sent images and was told that a full refund would be forthcoming, lets wait and see! In summary, product delivered was an Ali express/Temu cheap quality not the premium product and price i paid, customer service agent was good which is the only positive…..
Would I buy from Tech Shack again NO would I recommend them NO"
September 15, 2025
Unprompted review
Reply from TechShack
Dear Peter
Thank you for your feedback. We would like to clarify that we do not source products from AliExpress or Temu. We work directly with our supplier, and this situation will be reviewed internally so we can understand how it occurred.
We also issued your refund in advance of receiving the returned item, as our customer service team explained. We’re pleased you were happy with the support you received on the phone, and we will share that with the team.
We are committed to ensuring our customers always receive the correct products, and will be tightening our checks further to prevent a repeat of this experience. Apologies once again.
Kind regards
TechShack
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Order placed at TechShack
Kept informed of progress with the order. Pleased with the good when received
September 6, 2025
Unprompted review
Reply from TechShack
Thanks for sharing your experience, John. Glad to hear you felt well updated along the way and that you’re pleased with your order once it arrived.
Reply from TechShack
Thanks, Darren — great to know our customer service left a good impression.
Excellent customer service .
Excellent customer service .
Thank you Olivia .
September 3, 2025
Unprompted review
Reply from TechShack
Thanks so much, Glenn — we’ll make sure Olivia sees this, she’ll be really pleased to know she made such a difference.
Great service
Great service. Keep you informed with updates about the status of your order.
September 6, 2025
Unprompted review
Reply from TechShack
Appreciate the feedback, Steve. Glad to hear you were kept up to date and happy with the service. 😊
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Good service.
September 4, 2025
Unprompted review
Reply from TechShack
Thanks, Paul — great to know you were happy with the service. 🙏
don't expect quick delivery
ordered hoover no problem but delivery was a little uncertain owing to high demand but message from staff assured me that it would eventually arrive and it did ..no problem
August 8, 2025
Unprompted review
Reply from TechShack
We really appreciate you sharing this 💙. High demand can sometimes slow things down, but I’m glad the team could keep you reassured until your hoover arrived. Enjoy your purchase!
Product arrived in perfect condition…
Product arrived in perfect condition and when expected. Lots of additional gadgets with the vaccum which works perfectly
August 22, 2025
Unprompted review
Reply from TechShack
Great to hear everything arrived on time and in perfect condition. Glad the vacuum and extras are working well for you, Lisa. Thanks for taking the time to leave a review!
Reply from TechShack
Thanks Toni, we’re really glad you’re happy with both the product and the price. Appreciate you taking the time to share your feedback! ☀️
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Excellent all round.
Although the item was initially out of stock and delayed by a few days, the communication was excellent. I was kept informed by Olivia, about what was happening at all times, which was much appreciated. The item arrived as ordered and working fine. Excellent all round.
August 26, 2025
Unprompted review
Reply from TechShack
Thanks so much, John. We’re really pleased Olivia kept you updated and that everything arrived as expected. We appreciate your patience with the delay and are glad to hear the item’s working well for you. 😊
Arrived on time
August 18, 2025
Unprompted review
Great Hoover
Great Hoover. As described, shipment is also as described. Good communication from the company.
Would recommend.
August 25, 2025
Unprompted review
Reply from TechShack
Thank you so much for your kind feedback! We’re delighted to hear you’re happy with your vacuum and that everything arrived just as expected. We really appreciate your recommendation and look forward to helping you again anytime you need us. 💙
Recently bought nothing ear earbuds and…
Recently bought nothing ear earbuds and they look amazing and have very clear vocals, strong bass, and a pretty solid noise cancellation for the price. Battery life is decent, and the case is compact and stylish.
My only complaints are the touch controls being a little too sensitive and the ANC not quite matching the top brands. Still, for the design and performance, these are a great buy.
August 20, 2025
Unprompted review
Reply from TechShack
Thank you for sharing such a detailed review! We’re really glad you’re enjoying the design, sound quality, and noise cancellation of your Nothing Ear earbuds. We appreciate your honest feedback about the touch controls and ANC. It’s always helpful to know where products can improve. Enjoy your new earbuds, and thank you for choosing us! 🎧✨
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I had an outstanding experience with…
I had an outstanding experience with Tech Shack! The service was professional, the team was knowledgeable, and everything was handled with care from start to finish. They made the entire process smooth and stress free, and I felt confident that I was getting both quality and value. I’ll definitely be coming back and recommending Tech Shak to friends and family!
August 28, 2025
Unprompted review
Reply from TechShack
Thank you so much for your wonderful feedback, Jade!
We’re thrilled to hear that you had such a smooth and stress-free experience with us. Our team takes pride in making every step as professional and helpful as possible, so it’s fantastic to know that came through. We look forward to welcoming you back anytime, and we truly appreciate your recommendations to friends and family. 💙
Incredible experiences with TechShack
Great website!
Amazing customer service!
Very happy with TechShack, they’ve got you covered with everything!
August 25, 2025
Unprompted review
Reply from TechShack
Thank you for your kind words! We’re so happy to hear you had such a positive experience with TechShack. We’ll always be here to keep you covered! 🙌💙
Your chat customer support was amazing
Your chat customer support was amazing! Hannah is the best and a life saver. She just knew exactly what i wanted. She deserves a salary raise. Thanks Kevin!
August 27, 2025
Unprompted review
Reply from TechShack
Thank you, Kevin! We’re so glad to hear that Hannah was able to help you so well. We’ll be sure to share your lovely feedback with her, it will mean a lot. 💙 Providing amazing support is what we strive for, and it’s wonderful to know we hit the mark for you!
Total scam
Total scam. Be warned. They sent a faulty hoover. I sent multiple videos of it not working. They told me I can get a refund so I sent it back. I spent £175 and they decided to give me £138 back. Compleat scam. Hoover was rubbish felt cheap never worked at all SCAMMERS
August 18, 2025
Unprompted review
Reply from TechShack
Hi Karen
Let’s clear this up:
The vacuum was tested on video and works perfectly, picking up dust and debris as intended. We are happy to share this video with any customer who has doubts about our products, off the back of this false review.
Your “evidence” was it not picking up dried paint. It should be fairly obvious that a domestic vacuum will not be suitable for cleaning dried paint. You should use an industrial cleaner. If you truly believe this is a “scam,” you’re welcome to approach your bank. We’ll be more than happy to provide them with the emails you sent us, including where you wrote “the vacuum isn’t picking up the dried paint from your dog jumping up to open the door” alongside our test video showing that being the only issue.
You returned it filthy, with damaged packaging covered in eBay tape, missing manuals.
You received £138 back - The full amount minus the cost of putting your used, dirty vacuum back into resaleable condition (£29 professional cleaning and sterilisation + £6.80 return postage).
Calling us scammers doesn’t change the facts. The truth is simple: you returned a working vacuum in poor condition and didn’t get a free ride. The decision is final.
Regards
Olivia Taylor
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Great company to deal with
Great company to deal with. Customer services answered my queries promptly and efficiently. Unfortunately I had to return the item as recipient wasn't impressed with the unbranded item. Olivier sorted all this out for me with a return label and refund was issued quickly. Thanks to Olivier for being so helpful ☺️. I would definitely recommend this company and would use again.
July 15, 2025
Unprompted review
Reply from TechShack
Thank you so much for your kind words! 🌟 We’re really glad we could help and make the return process smooth and stress-free. We really appreciate the recommendation and would love to welcome you back anytime.
Great customer service !
Bought a portable speaker with case , case came a few days later , customer service was superb! Speaker and case fabulous, good quality sound , great price , fast postage , would highly recommend this company ❤️
July 25, 2025
Unprompted review
Reply from TechShack
Thank you so much for your lovely review! 💫 We’re delighted to hear you’re happy with the speaker and case, and that everything arrived smoothly. Really appreciate the recommendation - enjoy the music! ❤️
I received a product from another.
I received a product from another company that did not come with a manual on how to set it up. This company sold this product and when I asked for a manual on this product they sent it to me. Even though I didn’t buy it from them. Now that is customer service! I would recommend this company for their willingness to help all.
August 10, 2025
Unprompted review
Reply from TechShack
Thank you so much for taking the time to share this! 🌟 We’re always happy to help, whether you purchased from us or not - so it’s lovely to hear our support made a difference. Really appreciate your recommendation, it means a lot. 💙
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