Techbid Auctions Reviews 23

Reply from Techbid Auctions

Updated May 23, 2024

Hi JS,

Thanks for your review. There are points you mention we are working on.

Firstly, we are a small business with many competitors.
if we do not self promote, who will do it for us?

Our pack and shipping quotes have guide prices for packing on the site before you even request one, we then add on the courier costs. This is fully explained.
Most importantly though, all quotes are TOTALLY OPTIONAL. You can arrange your own shipping and we will facilitate this any way we can free of charge.
We actually recommend you arrange your own collection and are transparent in the fact you can probably find more cost effective solutions for your individual needs.
But buyers use our shipping services to save them any work and hassle. That's the premium you pay if you choose to

Finally we are working towards improving communication with our clients. We have been going through a transition with staff since before Xmas but we have just very recently made changes within the admin structure of the company to try to be better.

Reply from Techbid Auctions

Updated Apr 30, 2024

Hi,
Not sure who you are so cannot check our dealings with each other, but we refute basically everything you have said.
Firstly ALL CHARGES are mentioned on our payments and collections page. Unfortunately some users choose to not read that page.
But what totally negates that is the fact the shipping quotes are TOTALLY OPTIONAL!!
You could have quite easily made your own arrangements, but for simplicity you've had us do all the work for you. We are not a charity. Work is not done for free.

In terms of the equipment we list, sorry but we've been doing this around 15 years have repeats sellers and buyers from the start till now.. Yes items are second hand. well used in the industry. WE MAKE THAT CLEAR.

The equipment does not and has never belonged to Techbid, we are a platform for vendors to sell their kit, but we make you aware before bidding:

"Although most lots originate from working environments, all lots are sold as seen, mostly untested and without any warranties whatsoever, either express or implied. They are sold with any faults and errors or mis-statement of description, measurement, weight, quantity, quality, numbered or otherwise (including accuracy of guide photographs and whether of substantial nature or not). The hour readings on machinery in the sale cannot be warrantied & should not be relied upon. However, a period of up to 14 days prior to the sale closing is normally provided for prospective bidders to satisfy themselves about the nature and condition of any items of interest. Viewing is at our London offices and is strictly by appointment by emailing viewing@techbid.co.uk with a preferred date & time. It is recommended that buyers do not bid unless they or their agent have physically examined lots to their satisfaction prior to doing so as absolutely no refunds can be given for any reason after the sale. Techbid sales are only considered suitable for trade buyers as there are no rights of consumer protection.

The purchaser shall be assumed to have inspected the lot he buys, or if purchased without previous inspection, it is understood to be at his own risk and it is advised that in these circumstances the bidder should make an allowance in their maximum bid for any remedial work that may subsequently be found necessary."

Any issues you may have had could off been avoided if you used any of the options mentioned in the terms, but you did not.

We'll continue working with genuine broadcast industry professionals, who understand how auctions work, auctioning hi-end Arri/RED/Sony camera kits, Genelec/ Rogers speakers just to name a few top brands, along with other broadcast quality kit as we always have.

Reply from Techbid Auctions

Updated Apr 30, 2024

Hi Juha,

I have to say we think a 1 star review is immensely harsh! We are what, 46 invoices in with you down the years and you are a highly valued customer.
You are talking about maybe 2 invoice where items may have gone astray in the 6 years we have been working together.
Every other time the service has been spot on.
Even when you have delayed in paying us, we never made things difficult for you. That's not how we operate.

We tell you in every quote to insure your items against loss or damage in transit as we will not be liable for this. Sometimes, overseas larger shipments get split and go missing.
But I myself have always done my best to chase what I can the few times this has happened. But we do have other clients. 100s each auction.

I yesterday shipped you last auction items which should arrive this week.

Perhaps a possible solution is you arrange your own shipping, because you have never doubted the quality or value of the kit you have received. Perhaps you have a receiver here in UK we can deliver to and they can forward over to Finland if you are unhappy with FedEx

Reply from Techbid Auctions

Feb 19, 2024

Not sure how we have arrived at 1 star review? From someone who has never used our services. Very odd

Reply from Techbid Auctions

Updated Jun 30, 2023

Thank you for your review, but can we get serious now and please tell the whole story. As we also stated in our emails back to you at the time:

We are an AUCTION, not a shop. Items do not belong to Techbid.

Also this is a 22 year old machine we are talking about. The item was powered up for photographing as standard and showed no error message(s)
Nowhere do we claim to check every item. Like the last auction, most consist of 600 lots+. It just would not be viable.

What we do offer which many other online auctions do not is two weeks during the live auction for any potential bidder to come in, check, “Plug & Play” and fully test and and all items till they are satisfied and happy to bid.
There is also a Q&A option on the site to ask questions on all lots and we will always answer these as honestly and promptly as possible.

In this case, you have not used any of the options available.

Terms are clear:
The purchaser shall be assumed to have inspected the lot he buys, or if purchased without previous inspection, it is understood to be at his own risk and it is advised that in these circumstances the bidder should make an allowance in their maximum bid for any remedial work that may subsequently be found necessary.

You also chose to ignore this advice.

We offered you a reduced rate to inspect and hopefully repair the deck, you ignored us again.
It's now been a month and you've not contacted us again.
Just left a well 'edited' review

Reply from Techbid Auctions

Sep 11, 2020

Thanks you so much for your review, we really apprciate your business & look forward to working with you again in the near future.

Ollie @ Techbid

Reply from Techbid Auctions

Sep 11, 2020

Thanks for your honest review, i will make sure these comments are looked at by my Managing Dicretors

Reply from Techbid Auctions

Sep 11, 2020

Thank you so much for your kind words :)