A morning visit to my building was scheduled so that Techem could visit all the floors. This visit was scheduled randomly, without checking the availability of each one, which I assume is no... See more
Company replied
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If I could give less that 1 star I would, this company does not respond to any emails and the customer service is the rudest on this planet. When I moved into my apartment they forgot to send me invo... See more
Es hat alles Super funktioniert.
Company replied
Alles hat super funktioniert
Company replied
Company details
Written by the company
Techem ist einer der führenden Servicepartner für grüne und smarte Gebäude. Unser Fokus liegt auf Energieeffizienz entlang der gesamten Wertschöpfungskette in Immobilien. Wir fördern Wohngesundheit, Prozesseffizienz und Klimaschutz. Als Marktführer in der Funkfernerfassung von Energieverbrauch in Wohnungen treiben wir die Vernetzung und die digitalen Prozesse in Immobilien weiter voran. Nur mit Hilfe der Digitalisierung ist ein nahezu klimaneutraler Gebäudebestand machbar und finanzierbar. Moderne Funkrauchwarnmelder mit Ferninspektion und Leistungen rund um die Verbesserung der Trinkwasserqualität in Immobilien ergänzen unser Lösungsportfolio für die Wohnungswirtschaft. Der Klimawandel ist eine der größten Herausforderungen unserer Zeit. Wir von Techem sind uns unserer Verantwortung bewusst und arbeiten deshalb an Lösungen für eine erfolgreiche Energiewende in Gebäuden. Weitere Informationen gibt es unter www.techem.de
Contact info
Hauptstraße 89, 65760, Eschborn, Germany
- feedback-trustpilot@techem.de
- techem.com/de/de
3.0
Average
5K reviews
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Worst Cooling Service Company
Their branch in UAE never receives a call and never responds to email. The worst customer experience I have ever experience and the worst energy service company.
Please avoid renting building supplied by this company.
July 27, 2023
Unprompted review
Reply from Techem
Hello Salih, we regret that you have reason to complain. Please send us a feedback with your customer number to feedback-trustpilot@techem.de so that we can pass it on to our colleagues in UAE.
Thanks in advance and kind regards, Miriam
Sending wrong bills and threatening to…
Sending wrong bills and threatening to cut off AC . They are no reachable on calls , their online portal showing zero pending bills and are sending notices on my door. Worst service provider.
July 21, 2023
Unprompted review
Reply from Techem
Dear Arisha Parvaiz,
thank you for your feedback. In order to have your request reviewed by our colleagues in UAE, please send us an email with your address and customer number to feedback-trustpilot@techem.de.
Thanks in advance and kind regards,
Julia vom the social media team
Worst cooling provider ever
Worst cooling provider ever from the management til accountants, I own a studio in Dubai and I swear staying there is just a hill because of the cooling charges, you can never expect your consumption estimate at all, the employees have an excellent skill of ignoring people but more excellent in harrasing people for their bill payment.
Today I receive a bill stating my consumption for one month is AED 869 only for cooling although I pay electricity for the AC with DEWA, while my apartment is a studio and am not there all the time, and since I lived in it, my highest consumption bill reached to AED 395, this company is taking advantage of the non payers and getting themselves compensated from the good payers !!! Nowadays the good payers get in troubles, maybe if I stopped paying on time this will give them a lesson!
My first review on google was this "This company has no sense of human, they have intentionally disconnected the cooling on the weekend so the people suffer till Monday, while I have no outstanding payments!! I had lodged a Police case and is waiting for the statement to file a case to claim compensation.
October 10, 2022
Unprompted review
Reply from Techem
Hello Yasmin,
we are very sorry that you had a bad experience. In order to check and process your request, we need your exact address and customer number so that we can pass this on to our colleagues in Dubai. Please send us an email with this information to feedback-google@techem.de.
Thanks in advance,
Julia from the social media team at Techem Germany
Situation der Vermieter
February 13, 2023
Reply from Techem
Hallo,
danke für deine 4-Sterne-Bewertung.
Viele Grüße
Dein Techem Team
Toll super gut
February 1, 2023
Reply from Techem
Hallo Johannes,
vielen Dank für dein positives Feedback zu unserem Online-Service! Wir freuen uns sehr, dass du zufrieden bist!👍
Viele Grüße
Dein Techem Team
Ridiculous service from Techem, rude customer service
Techem really likes to make jokes from people, there is no stricture of working. I was waiting for a month for the appointment to install the new counter (10 min work), I took off from my job and nobody come. When I call none could tell me what happened and why. I called again and new appointment is in 3 weeks. They do not understand that I have to use the toilette and shower somehow. And what if in 3 weeks none comes again. Bunch of rude people. I have enough.
September 30, 2022
Unprompted review
Reply from Techem
Hello Irma,
thank you for your review. We are sorry, you had to wait that long for an appointment which could not take place in the end. The contentment of our customers is important for us. We hope that the agreed date will take place accordingly. In case it does not take place, please do not hesitate to contact us by mail feedback-trustpilot@techem.de under indication of your address.
Sincerely
Your team Techem
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