I purchased a tracker for my husband who has Alzheimer’s. I attached it to his house key & as he liked to go for a short walk everyday, it gave me peace of mind that I always knew where he was without... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered a medication dispenser and a tracker key fob to help keep our Mum safe. The devices worked very well for us and provided peace of mind that she could manage her medication safely and i... See more
Company replied
We found the whole process easy from ordering , set up of the tracker through to finally cancelling the subscription which was effort free. We struggled to find a suitable tracker for a young person... See more
Company replied
The customer service provided by this company is truly outstanding. They went above and beyond to help set up the device and iron out all issues, a vital support when providing security for a vulnerab... See more
Company replied
Company details
Written by the company
Tranquil is the new name for TechSilver. We sell in the USA and UK. US Website: https://www.tranquil.co UK Website: https://www.tranquil.uk Get the peace of mind you deserve and help your loved one live independently at home. We combine award-winning customer service with world-leading GPS tracking technology, designed specifically for families caring for someone with dementia or Alzheimer's. Our devices — including the Tranquil Watch and Tranquil Aura GPS Tracker — offer industry-leading battery life, real-time location tracking, and instant safety alerts, so you always know your loved one is safe. Trusted by thousands of families across the USA and UK, with thousands of five-star reviews and free next-day delivery on every order. Because peace of mind should never be far away.
Contact info
3000 Lawrence St, 80205, Denver, United States
- 1-800-467-1494
- team@hellotranquil.com
- techsilver.co.uk
4.9
Excellent
542 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GrandPad is a lifeline
GrandPad has been a lifeline for my dad the last four years. He is unable to speak clearly so having the ability to see him and talk to him daily on video chat has kept us connected like a phone never could. I am so thankful I found this product. Thank you.
May 10, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your heartfelt message. We're truly touched to hear how much GrandPad has meant to you and your dad over the past four years. Knowing it’s helped keep you connected in such a meaningful way is exactly why we do what we do. Thank you for letting us be a part of your family's journey—it means the world to us.
Advertisement
Tranquil (formerly TechSilver) review…
The GPS tracker was very useful for keeping an eye on my late Mother in Law who sadly had dementia. It was very reassuring to know where she was. Tranquil (formerly TechSilver) provided a great service.
May 7, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your kind words and for sharing your experience. We're truly sorry to hear about your late Mother-in-Law, and we're glad the GPS tracker could offer you some peace of mind during such a challenging time. It means a lot to us that we could provide a service that made a difference. Wishing you and your family all the best.
Great tracker which has helped…
Great tracker which has helped enormously with my brother-in-law. Communication was swift and helpful. Would recommend to anybody who is looking after a dementia sufferer.
May 7, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your kind feedback! We’re so glad to hear that the tracker has been helpful for your brother-in-law and that our communication met your needs. It’s great to know it’s made a positive difference, and we truly appreciate your recommendation. If you ever need any further support or have any questions, don’t hesitate to reach out. We're always here to help!
Brilliant product and company!
My elderly Mum has used a GrandPad for the last 2 years. During this time I have been thoroughly impressed by the quality of the product and the excellent customer service she has received from this company. The GrandPad has helped my Mum stay connected to her family as she found it increasingly difficult to use the internet and home telephone. The GrandPad is so easy to use, the pre installed games are enjoyable, all our family can send her photos and she loves the video call feature. The Grandpad team are easily reached on the device. They are always so helpful and patient. Nothing is too much trouble - brilliant customer service from the TechSilver/ Tranquil team. A truly superb product and company.
May 5, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your wonderful review! We’re thrilled to hear that the GrandPad has made such a positive impact in keeping your Mum connected with her family. It’s great to know that the ease of use, games, and video call feature have all been beneficial for her. We’re also incredibly grateful for your kind words about our customer service. Our team at TechSilver strives to provide the best support possible, and it’s heartwarming to hear that your experience reflects that. If you ever need any further assistance or have any questions, we’re always here to help. Thank you again for your trust and support!
Friendly and knowledgeable
Easy to contact by phone and more than happy to talk me through products amd find something suitable for my mother who has dementia. The tracker worked flawlessly and coupled with the gps app I knew where she was at all times. Fantastic battery life on tracker, grwat piece of kit.
May 5, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that our tracker worked flawlessly and provided you with peace of mind, especially with the added GPS app. It's wonderful to know that the battery life met your expectations as well. We're always here to assist you, and we’re so glad we could help find something suitable for your mother. If you ever need further assistance or have any questions, don’t hesitate to reach out. Thanks again for choosing our product!
Advertisement
Excellent piece of equipment
Excellent piece of equipment. Tracking wasn't needed in tbe end but the emergency phone function worked very well. Clear sound both ways, easy to use. Customer service very responsive too.
May 5, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you for your great review! We're so happy to hear that the emergency phone function worked well for you and that the device was easy to use. It’s also wonderful to know that our customer service team was responsive to your needs. Your feedback means a lot to us, and we’re always here if you need further assistance!
My dads tracker was experiencing issues…
My dads tracker was experiencing issues going offline/not tracking spoke to Cyrus on several occasions who was professional listened to the issues and provided me with the necessary resolutions.I work in customer services and I can honestly say you have a valued member of staff who goes over and beyond to assist.Keep up the great work Cyrus and thank you.
April 28, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your kind words and for recognizing Cyrus’s efforts! We’re thrilled to hear that he was able to resolve the issues with your dad’s tracker and provide the support you needed. We take great pride in our team, and it’s wonderful to know that Cyrus went above and beyond to help. Your feedback means a lot to us, and we’re so grateful for your trust. If you need anything in the future, don’t hesitate to reach out — we’re here for you!
Great service
We had a few teething problems to start with but they were super responsive and helpful. Everything was sorted and we used their service for my mum who has dementia and had a tendency to wander off so having the key fob tracker meant we could find her! Sadly she’s not able to walk independently now so cancelled the service which was problem free! Thank you
April 26, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for sharing your experience with us. We’re truly happy to hear that the tracker helped you keep track of your mum and provided peace of mind during a challenging time. It’s also great to know that our team was able to assist with any issues quickly and effectively. We completely understand your decision to cancel the service, and we're here if you ever need assistance in the future. Wishing you and your mum all the best!
Would definitely reccomend for peace of mind
Have bought 2 trackers over last few years, due to dad breaking attachment to keyring, and would highly recommend. Easy to download app and use to track a loved one. It brought us lots of reassurance, knowing where dad was and that you could get alerts if he went out of a set boundary and call the tracker if we needed to. They have always been quick to help if there was any technical issues.
April 24, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your continued support and kind recommendation! We're really glad to hear the tracker gave you peace of mind and helped you stay connected with your dad. It's great to know the app and features like boundary alerts and calling worked well for your needs. And we're always here if you need any help in the future — just a message away!
Advertisement
Fantastic product which my mum loved…
Fantastic product which my mum loved and helped us connect to her.
Really great friendly service which I or mum could use to help us right any questions we had.
Cannot fault the product or service at all. Made my mum very happy.
April 20, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your lovely words. We're truly touched to hear how much the product meant to your mum and how it helped you stay connected. It’s wonderful to know our team could support you both whenever needed. Making a positive difference like this is exactly why we do what we do — and your kind feedback means the world to us.
Great piece of kit
Great piece of kit, reassurance and peace of mind priceless
April 17, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much! We're thrilled to hear the device brings you reassurance and peace of mind — that's exactly what we aim for. Your support means everything to us!
Fabulous customer service
Fabulous customer service. Always fast to respond on any issues or queries. We have used these devices for my mum for a few years (now on 2nd device as mum broke the 1st - no fault on part of device or company). We have recently had a connectivity problem - really excellent support, including outside of normal hours. Highly recommend.
April 14, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your thoughtful review and continued trust over the years! We're so glad to hear that you've been happy with both the devices and the support you've received — even outside of regular hours. It means a lot to us that we can help provide peace of mind for you and your mum. Please don’t hesitate to reach out anytime — we’re always here to help!
Great
Company is always very responsive and understanding of the challenges of dealing with elderly customers.
April 14, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your kind words! We truly appreciate your recognition of our team’s responsiveness and compassion. Supporting elderly customers with patience and understanding is something we care deeply about, and we're grateful for the opportunity to make a difference. Please don’t hesitate to reach out if there’s ever anything more we can do!
Advertisement
Great customer service.
We had a glitch with the first watch, the power only lasted a few days. Customer Service addressed all the concerns, sent a replacement watch and now the new watch is works perfectly - we don't have to charge until 6 or 7 days. They have been very responsive whenever we had any questions on how to use the watch. It is great to have a watch that gives piece of mind and keep track of a loved one should that be necessary.
April 6, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your review! We’re thrilled to hear the new tracker is working perfectly and providing the peace of mind you need. We know how important it is to have reliable, long-lasting support, and we’re so glad that our team could resolve the issue and get everything back on track. If you ever need assistance again, don’t hesitate to reach out — we’re always here to help!
Safeguarding a loved one.
My wife has dementia and can wander away. The personal alarm gives me the confidence of knowing where she is.
April 8, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your kind review. We're truly honored that our tracker has brought you peace of mind in such a challenging situation. Knowing it's helping you care for your wife means the world to us. If there's ever anything more we can do to support you, please don’t hesitate to reach out.
Reliable Product
I have an elderly mother who has dementia. I used a GPS key fob tracker from Tech Silver to give me peace of mind as she was prone to go on long walks by herself. The fob provided me with accurate readings of where my mother was at any given time. From my experience , I strongly recommend Tech Silver.
April 6, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for sharing your experience. We’re truly glad the GPS key fob tracker gave you peace of mind and helped you keep your mother safe. Supporting families in situations like yours is exactly why we do what we do. Your recommendation means a lot to us—please don’t hesitate to reach out if we can ever be of help again.
Cancelled Subscription - no fuss!!
I had to cancel the subscription to the GPS device due to my mother being taken into long term care. Techsilver cancelled it instantly, waiving the 30 day notice period. Fantastic service - would highly recommend their services!! *****
April 2, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you for your kind words and recommendation. We're sorry to hear about your mother's situation, and we hope she’s receiving the care she needs. We're glad we could make things a little easier during this time. If you ever need support in the future, we’re always here to help.
Advertisement
Excellent customer support and feedback…
Excellent customer support and feedback for a device (the dementia tracker) that makes such a difference in providing reassurance both to the user and the user's family.
April 1, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you for your wonderful feedback. We're so glad to hear that the dementia tracker is making a meaningful difference for both you and your family. Providing reassurance and peace of mind is exactly what we strive for, and it’s great to know our customer support has been part of that experience. We're always here if you need us!
I had to contact the team due to my…
I had to contact the team due to my complete lack of understanding and i got to speak to Cyrus who was Brilliant. He was very kind and patient and allowed me to plod through it at my own pace. I really can`t thank him enough. It has been a very stressful week,hence needing the tracker so having someone as calm and patient as Cyrus was absolutely wonderful. I feel so much better.
March 31, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your wonderful review! We’re thrilled to hear that Cyrus was able to provide the patience and support you needed during a stressful time. We’ll be sure to pass along your kind words to him! If you ever need anything else, we’re always here to help. Wishing you a much less stressful week ahead!
Ongoing Support
Required some assistance with the tech and received a quick, clear response.
March 25, 2025
Unprompted review
Reply from Tranquil (Formerly TechSilver)
Thank you so much for your kind review! We’re happy we could help you out quickly and clearly. If you ever need anything else, don't hesitate to reach out!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.