Tech sofa Reviews 1,187

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, comfort, and innovative features like USB ports and cooling cup holders. Many consumers highlight the excellent delivery service, noting the speed, professionalism, and helpfulness of the staff who often assemble the furniture and remove packaging. The overall service, from ordering to aftercare, is frequently described as exceptional. However, some customers also noted issues with delivery, including delays, damaged items, or a less-than-friendly attitude from some delivery personnel. A few people experienced problems with product durability, such as seats losing support or recliners malfunctioning, and some found the advertised "white glove delivery" misleading. There were also occasional reports of incorrect items being delivered or difficulties with customer service responsiveness regarding issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the comfort, features, and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the delivery teams as... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the superb build quality, excellent... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the delivery teams for being... See more

Service

Clients share positive opinions on service, with many praising the excellent and professional service from... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered 3-2 series one sofas couple of weeks ago had them delivered 11th January 2026 delivery people they were great brought sofas in assembled them made sure everything was great & working whic... See more

Company replied

Rated 5 out of 5 stars

I Love my sofas they were fairly priced compared to other companies we looked at, and deliver was soooo fast I didn't think I would get them till after Christmas and I got them within a week of ord... See more

Company replied

Rated 5 out of 5 stars

I looked at the big sofa companies and they were expensive with mixed reviews. I came across Tech sofa who had good reviews and a family business feel that looks after its customers before and aft... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Store
  3. Home Cinema Installation
  4. Living Room Furniture Store

Written by the company

At Tech Sofa, we specialise in crafting high-quality seating solutions, prioritising comfort, convenience, and innovative technology in each product. With over 40 years of experience in sofa-making, we have developed a reputation as one of the UK's leading manufacturers of smart sofas and armchairs. We use only the finest materials, such as 100% premium leather, to ensure durability and luxury. We offer a variety of smart features integrated into our products, including cooling cupholders, Bluetooth speakers, and power recliners. Our line of electric recliner sofas and electric recliner armchairs combines style with functionality, providing users with customisable comfort options. We continue to innovate, always seeking new ways to enhance the comfort and technology of our products, ensuring that every piece of furniture not only looks elegant but also offers peak relaxation and convenience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Sofa problems resolved quickly

Sofa was easy to order and quick for delivery... It was handled with ease but I noticed very quickly something was wrong.. With a couple of messages on Facebook, messenger and WhatsApp the problem was resolved, but due to my mistake I had ordered a different design from one sofa to the other. Again. This was quickly resolved and a replacement sofa was delivered and the other one taken away..
Sofas are very comfy and well padded.. Operation of the recliners feel smooth and sturdy and the finance option was flexible when I offered a bigger deposit and interest free.
Brilliant product overall... And fits my needs
Well done sofa tech. 👍

July 11, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Great product

Great product, fast delivery and sofa assembled professionally. Each time the chaps came into the house, they even took their shoes off.

July 23, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Tech Sofa. 3 seater reclining sofa

Excellent quality sofa delivered and put together by 2 very efficient chaps.

Thank you Tech Sofa.

Love mu new sofa

July 19, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Two brilliant sofas

Two brilliant sofas, delivered and put together by two polite gentlemen, delivered was four weeks, only problem was getting someone to answer my text, once ordered my sofas heard nothing, until I rang up regarding my items but overall satisfied

July 23, 2025
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Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Outstanding Product & Service – Absolutely Love My Series 6!

I couldn’t be happier with my purchase from TechSofa.com! From start to finish, the experience was seamless. The website was easy to navigate, the product details were clear, and placing the order was straightforward. I ordered the Series 6 and honestly, it has exceeded all expectations!

Delivery was prompt and communication throughout was excellent , I was kept up to date every step of the way. The sofa itself is incredibly comfortable, stylish, and packed with thoughtful tech features that make relaxing even more enjoyable. The build quality is superb, and you can tell real care has gone into the design and craftsmanship.

Customer service was also top-notch. I had a couple of questions before ordering and they were quick to respond, friendly, and really helpful. It's rare to find this level of professionalism and genuine customer care these days.

If you’re considering a TechSofa do it! I’m absolutely thrilled with my Series 6 and would recommend TechSofa.com without hesitation.

July 24, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Vinson 3 seaters sofas

Had my Vinson 2 x 3 seaters delivered last week and they are amazing. I was very nervous ordering having not tested them to see if they were comfy, but got it say I’m so relieved these are perfect and so comfy. Tbh they are deadly because as soon as me and my family sit on them and recline the seats we all start falling asleep lol. They have so much to offer and at such a good price especially with the 20% off aswell. If you are on the fence about ordering them go for it you won’t be disappointed. Also I must praise the delivery men, they were both very polite, asked if they needed to remove their shoes before entering, took all the rubbish away and showed us how everything worked, just brilliant 😊

July 18, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Excellent

We are really pleased with our new reclining corner sofa. It was delivered and put together for us.

Sofa is very comfortable and good quality.

June 30, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Amazing service

Amazing service, most comfy settee I’ve ever had

July 17, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Great product Great service

I Bought a sofa from this company, from buying to delivery the process was seamless. Superb communications from start to finish and the sofa is so comfortable it’s incredible , I couldn’t recommend Tech Sofa company highly enough..

July 9, 2025
Unprompted review
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Great value

Easy ordering, good price and excellent communication. Delivery was straightforward and the men delivering were courteous and efficient.

July 16, 2025
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Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Every thing was done professionally…

Every thing was done professionally good customer service very comfortable sofa 3 seater with blue tooth system and middle section for lights and loads of points to charges phones best sofa I have had good service from delivery company very helpful

July 3, 2025
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Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

What a great sofa

What a great experience! Our sofas were a bargain and the quality is fantastic. Delivery perfect too. Highly recommended.

July 8, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Settee is wonderful can tell the real…

Settee is wonderful can tell the real leather as it stretches with wear. Settee is really comfortable and the colour is better than expected. Definitely a recommendation on the series 5 3 and 2 seater sofa set. Wife me and the kids love it and looking forward to using the seat heaters in the winter. All in all so far so good after the 4th day of having it.

July 11, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Delivered within 5 days very…excellent

Delivered within 5 days very comfortable, so glad I came across this shop, delivery men very pleasant and helpful highly recommend this company

July 9, 2025
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Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 1 out of 5 stars

Purchased a two and three seater shocking Service remote…

Purchased a two and three seater remote recliner last November 2004. All ok for a couple of weeks but then the two seater recliner mechanism broke. Initial response very quick but engineers could not fix so ordered new motor. Since then three more engineer visits and still waiting for it to be fixed. Tech Sofa have stopped responding to me and even after a phone call Wednesday where they promised to ring me back they have not. I will post every week now until they sort this but do not give them your hard earned money if they are going to ignore you when something breaks. Watch this space for updates.

July 11, 2025
Unprompted review
Rated 4 out of 5 stars

These sofas are great.

The sofa is fab. Very happy with it.
Took longer than the ‘guaranteed 2-4 weeks’ but a call to Tech Sofa sorted that out fairly quickly.
The two guys who delivered the sofa were a good bunch but the courier’s logistics management hasn’t got a clue.
Other than that, I’m very happy.

July 8, 2025
Rated 4 out of 5 stars

Luxurious, comfortable, high tech leather sofa

We live in the Highlands so delivery was by a third party courier and although they were not aware that delivery included unpacking and setup they did so without complaint when asked.
Sofa is substantial and sems to be very well made from quality materials and is very comfortable, however, we have only had for 2 weeks so cannot comment on how well it will wear over the years.

June 23, 2025
Tech sofa logo

Reply from Tech sofa

Thank you for your lovely feedback. We are happy to hear your enjoying you new furniture. Tech Sofa Customer Service Team

Rated 5 out of 5 stars

Excellent sofa

The Tech sofa was delivered on time and we are very pleased with it.It is higher than our old one so much easier to get off
and very comfortable. The reclining seats are very comfortable and easy to move.

June 24, 2025
Tech sofa logo

Reply from Tech sofa

Good afternoon Wendy, Thank you for the feedback, we are happy you are enjoying your new Furniture. Thanks

Rated 5 out of 5 stars

Ultimate comfort

Easy to order ! Delivery took a little longer than anticipated any issues are sorted straight away can’t fault tech sofa

June 16, 2025
Tech sofa logo

Reply from Tech sofa

Good afternoon Roger, Thank you for the positive feedback and we were happy to get the small issue sorted for you. Thanks

Rated 3 out of 5 stars

Good quality, comfortable but slight issues

I will begin by saying the sofa is of good quality. It's comfortable, fun, mostly does what it says it should do. The company they use for deliveries is exceptional. Process is easy and straightforward, delivery times are also a plus.

Now the issue is customer service and some, in my opinion, shady tactics. After looking at purchasing the Series Three 2 seater sofa, we looked at the video presented on the page and at the pictures of the sofa. The video shoes the sofa having control buttons on the side of the sofa as well as on the centre console. Pictures of the sofa also show this. Fast forward to the sofa being delivered and suddenly, there are no buttons. The problem I have with this is, if you know your product has changed, albeit a small detail, change your pictures. You're showing people items that are out of date and do not reflect real life.

I tried contacting their support team for some answers, our sofa also has a non functional speaker on the right side, but it seems no-one bothers to answer after the sofa's already bought.

June 23, 2025
Tech sofa logo

Reply from Tech sofa

Good afternoon Paul, please contact me on hello@techsofa.com so we can discuss the issues you have raised, we now have a new customer service manager who will be happy to help in anyway they can. Thanks

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