inaccurate results
My experience with Ted’s Health was not just disappointing, but genuinely worrying.
I used their service for blood testing and was provided with incorrect results. Given that clinical decisions and personal health choices are made on the back of this information, this is not a minor administrative error – it is a fundamental failure of a healthcare service.
What troubled me most was not only that the result was wrong, but how it was handled afterwards. There was no clear ownership of the mistake, no proactive reassurance, and no sense of urgency about addressing the potential impact. I was left to chase explanations and clarification rather than being supported through what should have been treated as a serious issue.
For a private provider that presents itself as a premium, clinically led alternative, this lack of rigour and accountability is unacceptable. Blood tests need to be accurate, reliable and communicated with absolute clarity. When something goes wrong, patients should not be left questioning whether they can trust anything they’ve been told.
The overall experience seriously undermined my confidence in Ted’s Health. Healthcare is built on trust, and once that trust is lost, glossy branding and convenience tools count for very little.
Based on my experience, I would strongly caution anyone considering this service to think very carefully before relying on it for test results or medical guidance. I would not use Ted’s Health again, nor could I recommend it to others.
Reply from Ted's Health
Thank you for taking the time to share your experience. We’re very sorry to hear that this situation caused you concern - we understand how unsettling unexpected blood test results can be.
At Ted’s Health, patient safety and clarity are extremely important to us. Finger-prick testing, while convenient, does have recognised limitations, particularly in relation to sample collection. As outlined in our guidance, the accuracy of certain markers can be affected by how the sample is expressed from your finger. In your case, the laboratory flagged that some markers were coagulated. This is something we do occasionally see with this method and is exactly why clinical review and follow-up support form an integral part of our service.
We also recognise that we could have provided more reassurance at the time. We noted that you promptly booked a consultation with one of our clinicians shortly after receiving your results, which is the intended next step for most patients. These consultations are designed to provide real-time clinical guidance, allowing results to be reviewed in context, any irregularities to be explained, and repeat testing to be arranged where appropriate. In situations of uncertainty, we are always happy to prioritise appointments or organise a retest quickly.
We understand that you chose to arrange additional testing independently. While we fully respect that decision, it did mean we were unable to support you in interpreting the initial findings or guiding next steps at that stage. During your consultation, our clinician discussed the option of arranging a repeat test through us to help rule out any false positives, in line with our clinical processes, and we understood that you preferred to await your independent results before proceeding further.
That said, we are very pleased that your follow-up tests confirmed there were no underlying health concerns. Your wellbeing is always the most important outcome.
We truly value your feedback, as it highlights opportunities for us to further improve how we communicate and reassure patients during uncertain moments. As a gesture of goodwill, we have offered a complimentary repeat test and consultation, and we would welcome the opportunity to provide you with a smoother experience in the future.
Thank you again for sharing your perspective - it helps us continue to improve our service.
