Mina Tee Reviews

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3.1

T-Shirt Company

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Company details

T-Shirt Company

Written by the company

With years of experience providing print-on-demand services, we pride ourselves on being one of the top shops in the US. We specialize in printing on clothes, blankets, canvas, mugs, etc. At Mina Tee, not only can you find unique and high quality products at reasonable price, but you will also feel pleased with a wide range of choices and excellent customer service, which makes Mina Tee stands out in the industry.

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3.1

Average

17 reviews

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Jun 24, 2022

Horrible service

Horrible service! This is why I never buy from sites like this. I never received confirmation of order. No status or anything. I used Paypal and they took my money right away but no deliver. Paypal receipt said Caunder, then their email was violettees and the links redirected to another spam filled random site. Thankfully I used Paypayl to submit a complaint. After 2 days they seller shipped the product and I received in a couple of days.
The product was a Gildan t-shirt you can buy at Michael's for $5 and they slapped an image on. Its OK but totally not worth $30. Don't buy here. Go somewhere else. No good.

June 24, 2022

Unprompted review

Sep 18, 2021

Super service, excellent product!

Nice mug, the metal construction is super for my elderly great-uncle that has slightly impaired mobility at 90 years of age! The delivery was timely and the item was exactly as pictured. Great service.

September 18, 2021

Jul 7, 2021

Would have reviewed higher but shipping…

Would have reviewed higher but shipping took ridiculously a long time to get there. Before stating " you have no responsibility, blah blah in shipping/ out of your control" well it is, because you select shipping options for customer

July 7, 2021

Reply from Mina Tee

Jul 13, 2021

Hi Jon,

First of all, we would like to thank you so much for using our products and service. Besides, we are really sorry that you had to take so long to receive your order. We will work with our delivery partner and improve our shipping service as soon as possible. And we hope to have a chance to serve you in the future purchase.

Thank you again and have a great day!

Jun 22, 2021

DO NOT ORDER FROM THIS COMPANY!!!

DO NOT ORDER FROM THIS COMPANY!!!
I am being asked for review and have not received my order placed over 3 weeks ago!
This is from their web site:
MADE IN USA, RESPONSIBLY: Your new family personalized gift is manufactured and ships from within the US. It’s handcrafted using 100% pinewood sourced from sustainable forests. It’s fun, it’s beautiful, and it’s responsible.
If it ships from US out of California, why do I not have my order after 3 weeks and they are asking for a review.
Very poor service. If the above is true a good company would have made it right and resent with faster shipping method or offered a refund of some kind.
Very dis satisfied customer !

June 22, 2021

Reply from Mina Tee

Updated Jun 23, 2021

Dear Viktor,

First of all, we are really sorry for the delay in shipping of your package. Regarding this order, the package is in transit. It might have not been scanned through each transit yet, which caused the lack of online tracking updates. The carrier is experiencing an overload due to the peak season but trying its best to clear the backlog and deliver all the packages. Please kindly wait for 2 more days. We are trying our best to work with the delivery unit to get an update on this as well. If the package is lost, please rest assured that we will process the replacement/refund as per your request.

Once again, we hope you accept our most sincere apology. We will get back to update you with the latest information.

Best regards,

Jun 16, 2021

Never received product

Never received product. Order was placed in May. This is a gift for Father’s Day. Now there is no need for it since it won’t be here as expected.

June 16, 2021

Reply from Mina Tee

Updated Jun 18, 2021

Hi Michele,

We are really sorry for the delivery delay of your order. As we explained with you in the previous email, the package is in transit. It might have not been scanned through each transit yet, which caused the lack of online tracking updates. Sometimes, the package needs to be routed past the destination to the distribution center and then out for delivery later.
We have already contacted our delivery unit again to get the latest update of your package. It is expected to be delivered on June 18th. We hope you can wait patiently to receive it. If it is not delivered, we will process the further action for you.

Once again, we apologize for any inconvenience caused. If there is anything that we can do, please let us know.

May 24, 2021

I'm extremely unhappy with the hoodie…

I'm extremely unhappy with the hoodie that I have received. The quality is terrible and the print on the hoodie will most likely come off with one wash. The size is not right. I ordered a medium for my friend but it looks like it's a small. So disappointed.

May 24, 2021

Reply from Mina Tee

May 25, 2021

Hi Hadiba,

We are really sorry to hear that. We have already contacted you via email and hope we can sort out this problem for you by a replacement. Hope to hear from you soon.

Kind regards,

Updated Apr 17, 2021

Mina Tee was fantastic

Mina Tee was fantastic. The order process was great and easy. The shipping took a little longer than expected but when I reached out to customer service they were very responsive and updated me in the shipping progress.When my order arrived, the quality was great. The sweatshirt was a little small for my son, so I asked if I could exchange for a larger size. They responded to me right away and were very gracious to send me out a larger one , right away... no charge. They didn’t even want me to send the small one back. I was SO impressed by that generosity. We donated the smaller size to a lucky neighborhood boy. He was so happy too. Thank you ,Mina Tee. You are a great company with outstanding customer service . I have told all my friends about your company and the very positive experience I have had. Thank you again

April 17, 2021

Unprompted review

Reply from Mina Tee

Apr 17, 2021

Dear Janice,

We are so happy to hear you are pleased with your purchase. Mina Tee strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. We appreciate your business and look forward to continuing our service to you in the future.

Best regards,
Mina team!

Mar 8, 2021

Great customer service!

These guys are super great about their communication with their customers! Initially, I was having difficulty with tracking my order and they were super helpful and made sure to get back to me when the tracking was getting updated. Then when I received my order and wasn't totally satisfied with it, they were very helpful and communicative with me to make things right. I really appreciate all that they did to help me, and their product was something my boyfriend really loved getting, so I'm super happy overall!

March 8, 2021

Reply from Mina Tee

Mar 8, 2021

Dear Tara,

We are so happy to hear you are pleased with your purchase. Mina Tee strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. We appreciate your business and look forward to continuing our service to you in the future.

Best regards,
Mina team!

Mar 2, 2021

My shirts arrived quickly and were appreciated

My shirts arrived quickly and they were a gift for my son, he loved them! The unique design has received lots of compliments, thank you

March 2, 2021

Reply from Mina Tee

Mar 2, 2021

Dear Debbie,

We are so happy to hear you are pleased with your purchase. Mina Tee strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. We appreciate your business and look forward to continuing our service to you in the future.

Best regards,
Mina team!

Jan 27, 2021

Super Product, Excellent Service

Their hoodie is super quality material and construction. They provided excellent service. They sent a replacement hoodie when the first one was lost in the USPS and didn't arrive for Christmas. Eventually after both had arrived I offered to pay for the second one but Mina Tee graciously gifted it to me.

January 27, 2021

Unprompted review

Reply from Mina Tee

Jan 28, 2021

Dear Ivan,

We are so happy to hear you are pleased with your purchase. Mina Tee strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. We appreciate your business and look forward to continuing our service to you in the future.

Best regards,
Mina team!

Jan 26, 2021

I wanna give them 5 stars because they…

I wanna give them 5 stars because they refunded me my money back on a wrong order which they normally don’t great service

January 26, 2021

Unprompted review

Reply from Mina Tee

Jan 26, 2021

Dear Osvaldo,

We are so happy to hear you are pleased with your purchase. Mina Tee strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. We appreciate your business and look forward to continuing our service to you in the future.

Best regards,
Mina team!

Jan 19, 2021

Excellent customer service and great quality for the product

I purchased a sweater and wanted to add a custom name on the back of the sweater, I had a few questions and when I emailed them, they quickly responded and gave me all the details. The purchase was made with ease and the communication that they had with me from the moment I placed the order to the delivery shipment, was excellent. I received the sweater today and the quality is great. I highly recommend them.

January 19, 2021

Reply from Mina Tee

Jan 20, 2021

Dear Karen,

We are so happy to hear you are pleased with your purchase. Mina Tee strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. We appreciate your business and look forward to continuing our service to you in the future.

Best regards,
Mina team!

Jan 9, 2021

Great company to deal with

Great company to deal with. Loved the item we purchased! Took a longer time to arrive than expected, but that was due to the postal system. We’ll be ordering from Mina Tee again!

January 9, 2021

Unprompted review

Reply from Mina Tee

Jan 11, 2021

Dear Mike,

We are so happy to hear you are pleased with your purchase. Mina Tee strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. We appreciate your business and look forward to continuing our service to you in the future.

Best regards,
Mina team!

Jan 7, 2021

No delivery

I have not received the product that I ordered from your company.

January 7, 2021

Reply from Mina Tee

Jan 8, 2021

Hi Peter,

We are really sorry for the delay of your order. The package was shipped out and this is the tracking link for you to follow: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9274890267787706599279
However, the hoodie might have not been scanned yet, which caused the lack of online updates, especially during the holiday season and the complicated situation of Covid 19. In this case, we hope to receive your patience and understanding. We are trying our best to get an update on this case too. After 14 business days since the day it was shipped out, if there is still no update about the package, we will process the refund or replacement as per your request.

Again, we are sorry for the inconvenience caused. If there is anything else that we can assist you with, please do not hesitate to contact us.

Kind regards,

Dec 18, 2020

Mina Tee was amazing with the tracking…

Mina Tee was amazing with the tracking of my packages. Always responded back to email and the products, tshirts and sweatshirts are so perfect! I would definitely buy from them again and i can’t wait till Christmas morning to give them their Kobe gear!!

December 18, 2020

Reply from Mina Tee

Dec 18, 2020

Dear Lisa,

We are so happy to hear you are pleased with your purchase. Mina Tee strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. We appreciate your business and look forward to continuing our service to you in the coming years. From our team to yours, have a merry Christmas and a prosperous new year.

Best regards,
Mina team!

Dec 17, 2020

Takes to long to get here i ordered two…

Takes to long to get here i ordered two weeks ago a d they won't give me my money back because it will be delivered after I get off it was for work

December 17, 2020

Reply from Mina Tee

Dec 18, 2020

Hi Marquerite,

We are really sorry to hear that you are not satisfied with our service. When you wanted to cancel your order, the item was in production and we informed you that we can not process the cancellation because it was over 12 hours since the order was placed. We are really sorry that we just followed the policy but did not understand the inconvenience you were going through. However, the item is on its way to you and we hope you can receive it by following this tracking link: https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=92748909901441543401144753

Due to the current lockdown and the highly busy season, delivery time may be a bit longer than normal. We kindly ask you to be patient and please rest assured that we are doing our utmost to ensure as little as a delay as possible to you.

We do our best to properly handle customers issues, but your concern was not handled properly. Going forward, we are going to take steps to ensure that this situation does not happen again
Should you have any questions regarding your order, please do not hesitate to contact us.

We hope you enjoy your holidays and stay safe!

Kind regards,

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