Tees Valley Caravans Ltd Reviews 

150
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Selling our caravan through Tom and his team was an absolutely brilliant experience. They were friendly, honest, and incredibly professional throughout. Nothing was too much trouble, and they kept u... See more

Rated 5 out of 5 stars

Today we took delivery of a Lunar Clubman SI caravan in exchange for our Swift Challenger. The handover process was handled excellently by Charlotte in the office. Liam fully explained the workings... See more

Company replied

Rated 5 out of 5 stars

Nice people to deal with. A great buying experience from start to finish, We have just collected our Elddis Affinity, no hard sell just left to look around then some very knowledgable advice from Lia... See more

Company replied

Rated 5 out of 5 stars

We purchased our first caravan from Liam at tees valley caravans. He walked us through everything and his knowledge was exceptional. He went the extra mile to offer his support if we needed any advice... See more

Company replied

Company details

  1. RV Dealer

Written by the company

Tees Valley Caravans is a family owned and run business with extensive experience sourcing and selling quality used caravans & leisure vehicles. Providing an honest and transparent service to our customers who are at the heart of everything we do. Based in Teesside with excellent access to all major motorway networks we look forward to welcoming you for an informal no pressure sales experience


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4.7

Excellent

TrustScore 4.5 out of 5

150 reviews

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4.7

All reviews

(150)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Swift Challenger 645 handover

Just picked up our caravan. Liam did the handover and I can’t praise him enough for the excellent service and friendly banter. Good to have a handover by a fellow caravanner

April 21, 2022
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Reply from Tees Valley Caravans Ltd

Thanks for your great comments we are glad that you were please with the service you received.

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Rated 5 out of 5 stars

I bought my first ever caravan recently…

I bought my first ever caravan recently from Tees Valley Caravans and in particular, Liam. He dealt with the sale in a professional and pressure less manner.
Gave us the time and confidence to enable us to make our choice, the right one. Thanks Liam

April 19, 2022
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Reply from Tees Valley Caravans Ltd

Thank you for leaving a great review and for choosing Tees Valley Caravans for your first ever caravan!! Wishing you safe travels.

Rated 5 out of 5 stars

Very polite and attentive staff

Very polite and attentive staff. Liam went through everything we needed to know as first time caravan owners. He was very knowledgeable and we would not hesitate to buy from there again.

April 18, 2022
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Reply from Tees Valley Caravans Ltd

Thanks for your great review we are thrilled that you are happy.

Rated 5 out of 5 stars

Faultless!!! Buy with Confidence

From the first phone call through to the handover the buying experience was faultless.

Liam, Nancy, Charlotte and the team are all very knowledgeable and super friendly. I cannot fault them or recommend them highly enough.

Communication was great with calls answered immediately and emails responded to promptly.

When I explained that I had never towed before Liam offered to take me out when I picked the van up for 30 minutes to give me some tips. This raised my confidence levels as I had an 80 mile homeward journey in horrid conditions.

We were very impressed with the presentation of the van, spotlessly clean and with a full service and damp check already done.

April 11, 2022
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Reply from Tees Valley Caravans Ltd

Thank you for the amazing review, it was great to meet and assist you both. So glad you got home safely. It was our pleasure to assist you.

Rated 5 out of 5 stars

Super helpful

As first time caravan buyers we were clueless, that’s where Liam came in. He’s been super helpful and explained everything we needed throughout the entire process. So happy with our purchase and can’t wait to hit the road. Thank you

April 8, 2022
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Reply from Tees Valley Caravans Ltd

Thank you for taking the time to leave a review. We hope you enjoy great times in your new caravan.

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Rated 5 out of 5 stars

No need to go anywhere else.....

Just collected our dream caravan from Liam and what an absolute pleasure it was to deal with both Tom, Liam and everyone else in between. No pressure to buy, the caravan sold itself. My 3 year old daughter is so excited to have her new "holidays" as she calls it. Thanks again to all at Tees Valley Caravans!

April 5, 2022
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Reply from Tees Valley Caravans Ltd

Thank you Chris for leaving such a great review, we appreciate it very much. We hope you all enjoy many "holidays"

Rated 5 out of 5 stars

Would like to give a big thank you to…

Would like to give a big thank you to Liam and the rest of the team for such an easy process from start to finish stress free purchase. Traded in our old caravan and Liam gave us an excellent part-ex deal against the a Swift Challenger 480 . Would definitely recommend as they have a great choice of caravans , great prices and great customer service
Liam went above and beyond such a knowledgeable guy , good advise and a pleasure to deal with.
Thanks again we love our little Swift Carol and Wayne

March 20, 2022
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Reply from Tees Valley Caravans Ltd

Thank you for your kind comments we are pleased to hear that you are happy with your caravan and our service

Rated 5 out of 5 stars

Absolutely love our new caravan

Absolutely love our new caravan, amazing customer service thank you Liam for talking us through how to use it! We can't wait to go away in it now 5*

March 13, 2022
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Reply from Tees Valley Caravans Ltd

Thank you for your review, enjoy your caravanning.

Rated 5 out of 5 stars

Thank you Liam

Thank you Liam, service and the whole experience of buying my Bailey was exceptional.
Joanne and Dyllan

March 12, 2022
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Reply from Tees Valley Caravans Ltd

Many thanks for your review we are so glad you are happy with your purchase.

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Rated 5 out of 5 stars

Having never bought anything like a…

Having never bought anything like a caravan without viewing first due to the long distance, I was more than a bit worried, but I didnt need to be.
Our handover from Liam was great. Our 1st Caravan ever after being motorhomers and we bombarded him with questions which he answered and explained patiently. Had a couple of teething problems which he sorted immediately. Thanks very much . Carolyn and Neil

March 10, 2022
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Reply from Tees Valley Caravans Ltd

Thank you for your review. we appreciate you taking the time to leave such a nice review.

Rated 5 out of 5 stars

Thank you to Liam for the great service…

Thank you to Liam for the great service buying our Swift Eccles 590. We got it back to Scotland! Great service and great caravan.

March 6, 2022
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Reply from Tees Valley Caravans Ltd

Thank you for your kind comments we are thrilled that you are happy with our service and your caravan

Rated 5 out of 5 stars

Thank you so much to the wonderful Tees…

Thank you so much to the wonderful Tees Valley team. A special thank you to Liam who has gone above and beyond throughout. We started our caravan hunt approx april 2021 where Liam sourced our first caravan. After taking to caravanning and enjoying it so much we upgraded our caravan to fit our extending family. Liam again sourced our new dream caravan. We cany wait to start many more adventures. Thank you again ! Highly recommend

March 4, 2022
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Reply from Tees Valley Caravans Ltd

Thank you so much for your kind comments , Liam is a star and always happy to assist where he can.

Rated 5 out of 5 stars

all staff very pleasant and easy to…

all staff very pleasant and easy to talk too answering any question asked about caravan i was interested in needless to say we bought the caravan will recommend to any one looking for caravan thank you very much special thanks too liam for showing us everything about caravan

March 4, 2022
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Reply from Tees Valley Caravans Ltd

Thanks Stephen for taking the time to leave your great review its very much appreciated.

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Rated 5 out of 5 stars

Quality caravans at tees valley

RolandKennedy Went to look for new caravan at tees valley caravan told Liam my ideal caravan would be eldis avante 860 he had one comming in I viewed it and deal was struck no hassle Liam is very polite and does not presure you to buy in fact all the staff are lovely would recommend this dealer 👍😎

March 4, 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thank you for your review and comments we are thrilled that you are happy with our service

Rated 5 out of 5 stars

Excellent customer service

We have been looking for a caravan for the past 6 months and finding one without the dreaded 'covid tax' added to the price was impossible UNTIL we stumbled across Tees Valley Caravans. As soon as we walked onto their premises, we spotted our perfect van at a perfect price. We spoke with Tom the owner, who was very honest and genuine when talking to us about the history of the van and was happy to open it up for us and leave us alone for as long as we needed to look around. In the office, Nancy went above and beyond to ensure the sale went through smoothly and on collection, Liam, with his wealth of knowledge, couldn't have been more helpful in showing us how everything worked before we towed it away. I would highly recommend Tees Valley Caravans and will definitely be returning in the future. Thank you Tom, Nancy and Liam.

February 27, 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thank you Alison for your great review. As a family business we aim to provide a friendly and personal service to our customers.
We hope to see you again in the future.

Rated 5 out of 5 stars

Fantastic service

Myself and partner have been looking for a specific caravan for the last few months , we came across the one we wanted at tees valley. From the moment we walked in it was excellent service , Liam was extremely helpful , as this was the first time we had bought a carvan we had lots of questions and nothing was too much trouble for Liam.
He went above and beyond and made sure we had everything in place ready to leave , he took numerous phone calls from my partner who works away asking lots of different things on a daily basis and even the after sales experience has been fantastic. I can honestly say I don’t think you would receive this service anywhere else . We are very happy with our Carvan and know if we have any problems Liam and the team at tees valley will be on hand to help. Nancy made the transaction go through smoothly and kept us informed , there is also another guy who’s name I didn’t get who helped along side Liam on the day we Collected our caravan a big thank you to him too.
If you want a trusted place to buy a caravan then tees valley is the place to go.

February 1, 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Lou, Thanks for your great review. We are thrilled that you were happy with our service. We aim to go above and beyond , always!

Rated 5 out of 5 stars

Spent last weekend looking at caravans…

Spent last weekend looking at caravans all over the North East, first one being viewed at Tees Valley Caravans where me met Liam. He showed us the Elddis 554 we had spotted on line, (all the others he had that we were interested in had already sold). We liked the van but wanted to see the others we had short listed. After viewing the others we decided we would buy from Tees Valley Caravans Ltd, the first van we viewed, and after a quick call to see if it was available a deposit was left. We collected the van yesterday after a smooth and easy sales process. Liam showed us all around the van explained how the Alde system works and demonstrating the operation of the heating, hot water etc.
Really recommend Tees Valley Caravans Ltd and will certainly try here first when we upgrade.
Thanks again

January 31, 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thanks so much for your review Leslie. We strive for customer service excellence at every opportunity and were pleased to be of service.

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Rated 5 out of 5 stars

Excellent customer service

My husband and I weren’t sure if we wanted to change our caravan or not. I’d browsed on the company website and saw a few we we were interested in . On the visit , the first van on our list was the one , spotless inside and out . Tom the owner was exceptionally helpful with no pressure whatsoever. We had a think .. only a couple of hours and went back to trade ours in . The staff my husband dealt with were so helpful for the exchange. On the day of collecting our van .. Liam was on hand to show us the workings , answer any questions and provided excellent customer service. Nothing was too much trouble on a busy morning for them and we would definitely recommend the family company. Five stars from us !!
Ian and Karen Johnson

January 30, 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thanks for your review Karen we are so happy that you were pleased with our level of service. We look forward to welcoming you back when you are next in the market for a new caravan

Rated 5 out of 5 stars

Liam is fabulous.

Liam, Liam, Liam. Such a brilliant help I have written his name 3 times. He isn't a salesman, just a bloke who answers all your questions, gives you options and explains about stuff you don't know. If he says he will do something, he does, he always has a smile and is the best person in the North East to buy a van from. Tommy was friendly and helpful too, and we now have our dream van. Thank you both so much and hope to see you again in the years to come!

January 29, 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Hi Rachel, Thanks so much for your great review. We echo your comments about Liam , he is a much valued part of our team.
Thank you againfor your kind comments

Rated 5 out of 5 stars

Was looking for a caravan and came…

Was looking for a caravan and came across one from these guys ...They did us a virtual viewing it was excellent ...Placed a deposit down made it right to travel to take a look ...on inspection it was just as the video had shown. Liam who went though everything with us was so honest and showed us everything working ..Also Nancy in the office lovley lady delt with payment ect ...2 1/4hours travelling but 5 hours all in all but would recommend them to anyone very professional and friendly from start to finish .Nothing was to much trouble ...IF YOUR LOOKING FOR A CARAVAN TAKE A LOOK AT TEESVALLEY CARAVANS ...YOU WONT BE DISAPPOINTED.........

January 26, 2022
Unprompted review
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Reply from Tees Valley Caravans Ltd

Thank you for taking the time to leave a review. The customer is at the heart of everything we do.

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