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I order replacement part for my airfryer from website tefal.ie.
Parcel arrived poorly packed but quality of replacment part is so poor, like I ordered something from Temu, not from such a good brand. Doesnt even fit properly like original! If I could give 0 to this company I would give 0! Tefal never again!
I purchased Tefal and Jamie Oliver frying pan. Pan got scratched regardless using silicone utensils and hand washing. I contacted Tefal for warranty exchange and my pan was collected for testing. I was informed I will get replacement pan. after 3 weeks I got email saying they will send the old one back. I emailed customer service again as I was previously advised I will be getting new one.i never got any reply plus I was waiting for another 2 weeks to get my old pan back with no explanation. Very dissatisfied.
We were sold a Jamie Oliver pizza oven in Ireland by TEfal with UK gas fixtures so could not connect effectively not usable. Their attitude was tough , sort it out yoruselves.
Certainly not the customer service you would expect from a large company.Not to mention item was expensive compared to other versions and it cost us more money & time to rectify !
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