VERY UNPROFESSIONAL
Our fridge/freezer defrosted, I called Samsung as it had a 10 year guarantee stuck to it. I was told that only one part in the freezer was guaranteed, would I like an engineer to check the appliance, I agreed. I had to pay £96 for this.
They called Tek-Serv An engineer checked the appliance and said it was this part that had failed. I called Samsung spoke to about 50 people, explained the problem, I was told they would send the part but we had to pay to fit it and have the appliance re gassed!!
Tek-serv gave a quote of £400 for this , but could not guarantee it would work or indeed last !! But I had to pay first before the works commenced! What a joke!! Who in there right mind would carry on with this!
The customer service was so unprofessional it was embarrassing, they are just ripping people off.
PLEASE DONT USE TEK-SERV

Reply from Tekserv





