TEKshop Reviews 1,134

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the pristine condition of items, even refurbished ones, and the great value for money. Many reviewers appreciate the fast and well-packaged delivery, noting that products often arrive earlier than expected and in perfect condition. The customer service is frequently mentioned as helpful and responsive, with people appreciating the human touch in their interactions. However, some customers reported issues with delivery, including delayed shipments and packages being left in insecure locations. A few people also experienced problems with products after some use, such as laptops developing faults or freezing. Additionally, some reviewers felt that the "Grade A" description for refurbished items did not always match their expectations, noting visible scratches or signs of use.

What people talk about most

Product

Customers had positive experiences with product quality and value. Many reviewers praised the excellent... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Price

Reviewers mention positive feedback about price. Many customers found products at extremely reasonable or... See more

Service

Clients share positive opinions on service. Many reviewers praise the excellent and quick service,... See more

Quality

Consumers find quality to be positive, often describing products as pristine, brand new, or in excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Danny at Tekshop was brilliant. After having had a bad experience on e-bay with a private seller aka scammer I was worried about getting another second hand laptop but Tek Shop were totally profession... See more

Company replied

Rated 5 out of 5 stars

My partner and I have just had a week from hell, trying to replace a laptop I (accidentally) crushed which had her PHD on. The 2025 model Acer Swift 16 was perfect for her and we needed a new one.... See more

Company replied

Rated 5 out of 5 stars

What could be better than ordering a device, which is then delivered quickly, works as it should, plus a person replying to a phone enquiry, not a robot. Nothing in the purchasing business can be bett... See more

Company replied

Rated 5 out of 5 stars

Really good value, pristine condition, easy ordering, efficient (really quick delivery). So far really pleased. Christmas gift so real tell will be when we set it up on Christmas Day. Update - thi... See more

Company replied


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Computer Hardware Manufacturer
  4. Electronics Store
  5. Used Computer Store

About TEKshop

Written by the company

Girl in a jacket

TEKshop is a well-known and long-established, independent online retailer offering some of the very best electrical deals to consumers at amazingly low prices.

TEKshop is a family business with over 10 years of experience trading on eBay and Amazon. We aim to offer a wide range of IT equipment and electronics to both home and business users.

TEKshop has gained a commendable reputation for providing quality branded electrical goods, as well as outstanding, industry-leading customer service. This has led to us launching our own online store, our own shop where we can provide the best deals possible and have a little extra flexibility in how we list our goods.

--- Our Current Partnerships ---
HP Business Partner
Lenovo Partner
Dell EMC Authorised Partner
Acer Authorized Partner

--- Business Hours ---
Monday - Friday, 9:00 - 17:00
For any customer support queries, we aim to reply within 6 business hours. Please note, any queries made on the weekend will not receive a reply till the following Monday.

--- Shipping Details ---
Our Couriers: DPD, Royal Mail

All Laptops, Desktops, AIOs, Projectors, Components are shipped DPD Next-Day Delivery, Free of Charge.

Any orders purchased before 2:00 PM (Monday-Friday) are despatched the same day.

--- Contact Details ---
Phone: ‪0115 654 7734‬
Email: Info@TEKshop.co.uk
Whatsapp: 07 565 575 585

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product and price

Great product and price, really well packaged. Fast delivery. Really appreciated them including the stylus too.

April 30, 2026
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Reply from TEKshop

Thanks Adam, most appreciated! Mark @TEKshop

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great price! Easy process from start to finish!

May 5, 2026
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Reply from TEKshop

Thanks for buying from us! Mark @TEKshop

Rated 5 out of 5 stars

Excellent service and a great value…

Excellent service and a great value product. However, and this is no reflection on either the service or the product...I purchased the wrong item....a laptop. For years I have used a tower unit as a desktop, and I miss it but that's just me. I'd like to go back and start again...😂

April 25, 2026
Unprompted review
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Reply from TEKshop

Thanks very much for buying from us and for the kind review! Mark @TEKshop

Rated 4 out of 5 stars

TEK Shop service was excellent

TEK Shop service was excellent. The same can't be said for DPD. Perhaps look into a new delivery partner if the problem persists.

Macine is great value and even came with a keyboard and mouse which I wasn't expecting.

May 5, 2026
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Reply from TEKshop

Thank you for choosing to purchase from us Joe, we'll take your comments regarding DPD onboard. Thanks again, Mark @TEKshop

Rated 5 out of 5 stars

The Shop That Saved A PHD

My partner and I have just had a week from hell, trying to replace a laptop I (accidentally) crushed which had her PHD on. The 2025 model Acer Swift 16 was perfect for her and we needed a new one. Other major UK suppliers all had switched to a 2026 model (which is actually a downgrade) and all repair shops would not take it because it's too new. ENTER TEKSHOP!

Tekshop had the 'slightly' out of date model still in stock for an extremely reasonable price. While we had some awful experience with delivery, none of which was down to them. They despatched the product quickly, and we would have had it within a day had things gone to plan.

Will definitely be using Tekshop in the future! PHD saved, Partner Happy, and I am no longer looking like I'll be sharing the same fate of being crushed by a desk in penance!

May 6, 2026
Unprompted review
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Reply from TEKshop

What a rollercoaster that was! Thank you so much and we're very pleased to be the saviour in such a wholesome story culminating in your avoidance of certain doom! Mark @TEKshop

Rated 1 out of 5 stars

Very disappointed with this company

Very disappointed with this company. All I wanted was a Windows 11 Laptop for music making using a DAW software product. They agreed to run a DPC Latency monitor tool on a proposed Laptop, but failed, then would not consider why and try to resolve. Seems as though they are not interested in selling products to customers, or have any knowledge in the technical aspects of tweaking a laptop to work in the 21st century for music making.

March 30, 2026
Unprompted review
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Reply from TEKshop

Sorry to hear that you're disappointed Paul, but we feel as though this is more reflective of your mentality than our 'shortcomings'. We spent around two weeks with you on this, including over a hour in phone calls. We broke the seal on a new laptop and installed software as requested, to test it for you. We provided the results, and several times actually advised you that you'd be best buying another model (which we don't even sell!). You really are a great example of the sort of customer that businesses are best to avoid. Perhaps you should be less concerned with our "...knowledge of technical aspects of tweaking a laptop..." and more concerned with your unrealistic expectations as to the number of hoops an online-only business should jump through for you. One only has to glance at the smattering of other 1-star reviews you've left to determine that you need a reality check perhaps. Thank you. Mark @TEKshop

Rated 5 out of 5 stars

Top spec and good value.

Trying to find a laptop that is both high spec and value for money is very difficult.
That being said, Tekshop had the laptop I needed with the exact specification I wanted and for a price that was cheaper than anywhere else. Even managed to save a few extra pounds as they had an open box model available. Item was delivered quickly and well packaged. It was an open box model as mentioned but there is not a mark or even a fingerprint on it.
All in all my experience with Tekshop was about as good as it gets for shopping online and wouldn’t hesitate to use them again.
Thank you.

April 15, 2026
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Reply from TEKshop

High praise indeed! Thank you so much Tony! Mark @TEKshop

Rated 5 out of 5 stars

Good service

Good service

April 14, 2026
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Reply from TEKshop

Great to hear, thanks Adam! Mark @TEKshop

Rated 5 out of 5 stars

5* experience

5* experience! Communication absolutely excellent, and product great, and at an extremely competitive price. Shout out to Paul for going the extra mile to help me out in selecting the appropriate model. Brilliant!

April 25, 2026
Unprompted review
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Reply from TEKshop

Thanks so much for shopping with us and for the kind words, I'll pass them on to Paul! Mark @TEKshop

Rated 5 out of 5 stars

A really good condition refurb

Ordered a grade A refurbished PC & it arrived really quickly. A really good condition refurb with only a few very small dings to the top of the case.

April 20, 2026
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Reply from TEKshop

Glad to hear that you're happy, thanks Chris! Mark @TEKshop

Rated 5 out of 5 stars

Bike bit

Came on time ,pleased with quality

April 20, 2026
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Reply from TEKshop

Thank you for your review and of course for purchasing from us Anthony! Mark @TEKshop

Rated 5 out of 5 stars

A great family-run company

A great family-run company, I purchased a Dell laptop from them, great value and a great laptop, will definitely use them again for all future PC purchases.

March 20, 2026
Unprompted review
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Reply from TEKshop

Glad to hear it and we'll welcome your continued support, thank you very much Jeremy! Mark @TEKshop

Rated 5 out of 5 stars

Best price online

Best price online, item arrived well packaged next business day, what more could you want?

April 16, 2026
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Reply from TEKshop

What more indeed?! Thank you so much Jon, most appreciated! Mark @TEKshop

Rated 5 out of 5 stars

I cannot recommend this seller enough

I cannot recommend this seller enough. I had bought my son a laptop as a surprise from them and found out it was not the correct one. (My mistake) I contacted TEKshop immediately (although the product was on its way) and they could not have been more helpful. They assured me they would request it returned and when I offered to pay the courier charge which they would have to pay, they told me that it wasn’t necessary.
The customer service is second to none and I have never felt so reassured and that nothing was a problem.
I would not hesitate to recommend them. They are a very safe online company in my experience.

April 16, 2026
Unprompted review
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Reply from TEKshop

Thank you so much for your kind words Natalie, it's a pleasure! Mark @TEKshop

Rated 5 out of 5 stars

Highly recommended

I've ordered several computers from TEKShop for the small charity I work for and have always found them to be incredibly helpful, competitive on price and quick to deliver.

April 14, 2026
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Reply from TEKshop

Very pleased to hear that you're happy, thank you so much for your continued support Anna! Mark @TEKshop

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. Due to a glitch on PayPal the transaction went through twice. Given it has been ordered for next day delivery I wasn't optimistic that I would be able to stop it. I called Tekshop and spoke to a person who sorted the issue immediately, and one of the transactions was reversed. My computer arrived when they said it would. Robust packaging and no damage. The computer was easily set up and had been waiting perfectly.

April 2, 2026
TEKshop logo

Reply from TEKshop

Thanks so much for the kind words and of course for shopping with us David! Mark @TEKshop

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