tellmeGen Reviews 

195
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers found the kits easy to use and the overall user experience comfortable, with a clean, well-organized, and visually appealing layout that made exploring reports straightforward. Many appreciated the informative and insightful results, which provided valuable details for understanding genetics, personal traits, and potential health implications. The service is often described as professional and excellent, with many recommending it for its depth of insight and accuracy. However, some people were dissatisfied with the response times and the quality of the service, noting delays in receiving results or issues with sample processing. A few other people also felt that the presentation of results could be improved, and some experienced compatibility problems with raw data files when trying to upload them to other services.

What people talk about most

Product

Users describe ambiguous interactions with the product, with some reviewers finding the advanced and whole... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as excellent,... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers praising quick responses to... See more

Service

People report ambiguous experiences with service, with many customers praising the excellent, professional,... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the excellent, insightful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use kit. Good communication. No relative match’s that perhaps there would have been on a bigger site. Neat info!

Company replied

Rated 5 out of 5 stars

Friendly and personal communication, so that expectations were clear regarding delivery, sampling, return mail, and length of time during process. It's not fast, but that was not a problem. I'd love t... See more

Company replied

Rated 5 out of 5 stars

Scarily accurate and has made me have some thoughts about how hEDS (a condition I have) is presented in genes that are more general than other forms of EDS. Also, the genetic links to traits that link... See more

Company replied

Rated 5 out of 5 stars

Loved my Starter results! The Neanderthal DNA percentage was a quirky highlight, and the wellness tips for stress management have already improved my daily life. tellmeGen makes complex genetics simpl... See more

Company replied


Company details

Written by the company

tellmeGen's online genetic test. Includes ancestry tests, predisposition to diseases and genetic nutrition analysis, among others. With tellmeGen's DNA test, you’ll discover in-depth insights about your health, origins, and wellness that you didn’t know before. More than just a genetic test: the most comprehensive and accessible genetic service you can find. Análisis genético online de tellmeGen. Incluye test de ancestros, predisposición a enfermedades, y análisis genético de nutrición, entre otros. Con el análisis genético descubrirás en profundidad numerosos aspectos sobre tu salud, origen y bienestar que antes desconocías. Mucho más que una simple prueba genética: el servicio genético más completo y accesible que puedes encontrar.


Contact info

3.9

Great

TrustScore 4 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(195)

157 reviews in the last 12 months

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Rated 5 out of 5 stars

Fascinating

It was a very quick service. I sent my sample from Dubai, UAE, and received results quiet fast. I was shocked to find out so many things about my genes. Fascinating. Really recommend.

January 13, 2026
Unprompted review
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Reply from tellmeGen

Thank you for your feedback! We work hard to ensure smooth logistics worldwide, so we are very happy to hear your sample from Dubai arrived quickly. It is wonderful to know that you found the genetic insights fascinating and surprising. Thanks for the recommendation!

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, provided very good quality genomic data. Results 5 weeks. Highly recommend Tellmegen for anyone wanting a Whole Genome Sequencing test.

January 9, 2026
Unprompted review
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Reply from tellmeGen

Thank you very much for your high recommendation! We are proud to provide high-quality genomic data through our Whole Genome Sequencing test. We are also delighted to hear that our Customer Service team met your expectations and that you received your results within the estimated timeframe. Thanks for choosing tellmeGen!

Rated 5 out of 5 stars

It's in my genes to overeat!

I came across tellmeGen through an AI chatbot when I was looking for an affordable WGS test for myself. I decided to give them a go and was really happy with my results. I purchased the Ultra test and found it very informative and insightful. I live with multiple long-term conditions and wanted to know how I can better advocate for myself when accessing healthcare services, and what lifestyle or medication changes might be helpful. The insights and information will also support my clinicians to understand which medications are likely to work best for me and what key things to look out for. The traits section was very insightful and 100% accurate for me. Now I can tell people it is in my genes to overeat and that I have a sweet tooth!

January 9, 2026
Unprompted review
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Reply from tellmeGen

Thank you so much for sharing your story! We are thrilled to hear that the WGS Ultra test is empowering you to advocate for your health and navigate your long-term conditions. Providing actionable insights to help you and your clinicians make informed decisions—especially regarding medication—is exactly why we do this. And as for the sweet tooth... now you have scientific proof to back it up! Thanks for trusting us.

Rated 5 out of 5 stars

The support was quite helpful

The support was quite helpful, and the results were quick relative to other companies. Though I wished they would provide third-party apps to take advantage of these results, just like sequencing.com.

December 25, 2025
Unprompted review
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Reply from tellmeGen

Thank you for your honest feedback! We're glad to hear that our support team was helpful and that you received your lineage results quickly. We really appreciate your suggestion regarding third-party apps; our goal is to help you explore your genetic history as deeply as possible, so we will definitely pass this input to our product team for future updates.

Rated 5 out of 5 stars

Heart-Strengthening Insights in the Advanced Test

The Advanced results were insightful—I learned about risks for heart health and now adjust my exercise accordingly. The ancestry research connected me to distant relatives via DNA Connect. tellmeGen makes genetics exciting and useful.

December 11, 2025
Unprompted review
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Reply from tellmeGen

Thank you for this amazing feedback! We are delighted to know that the heart health reports are helping you optimize your exercise routine. 🏃‍♂️ It is also wonderful to hear that you successfully connected with your family lineage through DNA Connect; finding those distant relatives is often the most exciting part! Best regards.

Rated 1 out of 5 stars

Customer service not contactable

So far I am having difficulty getting hold of anyone to resend the email with a label to send off a sample. So far I have tried two email addresses - no response - the "UK" phone number, which is actually in Spain and chat, which is advertised as 24/7 but which is now showing as "offline". Meanwhile I have a sample which is aging rapidly and no idea what to do with it.

December 8, 2025
Unprompted review
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Reply from tellmeGen

Hallo, wir bedauern die Situation zutiefst. Bitte senden Sie uns Ihre Bestellnummer, damit wir Ihnen so schnell wie möglich helfen können. Wir bitten nochmals um Entschuldigung. Viele Grüße.

Rated 5 out of 5 stars

Deep Genome Analysis with Ultra

Ultra was a revelation: Over 600 reports on hereditary conditions and medication compatibilities make me more secure in treatments. The analysis of rare variants in wellness topics was fascinating. The whole genome sequencing delivers deep, personalized results—an investment in the future!

December 7, 2025
Unprompted review
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Reply from tellmeGen

Thank you so much for your detailed feedback! We are thrilled to hear that the Whole Genome Sequencing has given you that extra security regarding your treatments and wellness. Thanks for trusting us!

Rated 1 out of 5 stars

I was considering purchasing a kit from…

I was considering purchasing a kit from this company, then I read their responses to the 1 star reviews on this site. I am shocked by their classless, childish, cocky, and angry responses. I would never trust these people with something so sensitive if they can't even respond professionally to unhappy customers with legitimate reviews.

December 4, 2025
Unprompted review
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Reply from tellmeGen

Hello, we deeply regret your impression. We hope you will reconsider your decision. If you have any specific questions about data security or our processes, we are at your disposal to answer you directly. Thank you very much, best regards.

Rated 5 out of 5 stars

Eye-Opening Traits and Ancestry in Advanced

The Advanced test's health and traits reports were eye-opening—learning about my caffeine metabolism explained so much! Ancestry insights linked me to distant relatives effortlessly. tellmeGen's platform is intuitive, and the updates keep it fresh. Absolutely worth it!

November 28, 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your incredible review! We are enormously pleased that the health and traits reports from the Advanced test have been so revealing, especially by providing you with clarity about your caffeine metabolism.

We are constantly working to keep our platform intuitive and with periodic updates, so your comment confirms that the effort is worthwhile. Thank you for choosing the Advanced experience!

Best regards.

Rated 5 out of 5 stars

Fun Neanderthal Discoveries in Starter

Loved my Starter results! The Neanderthal DNA percentage was a quirky highlight, and the wellness tips for stress management have already improved my daily life. tellmeGen makes complex genetics simple and engaging. Great value for beginners!

November 27, 2025
Unprompted review
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Reply from tellmeGen

¡Nos alegra mucho que lo disfrutaras! El porcentaje de Neandertal es, de hecho, una ventana fascinante a tu linaje antiguo. Es genial saber que los consejos de bienestar te están ayudando a diario. ¡Gracias por comenzar tu viaje genético con nosotros!

Rated 5 out of 5 stars

Ultimate Genome Deep Dive with Ultra

Opting for Ultra was the best decision—over 600 reports including pharmacogenetics that guide my medication choices perfectly. The deep dive into rare variants and wellness traits (like my athletic potential) blew me away. The whole genome sequencing provides unmatched depth; results feel truly personalized and empowering!

November 26, 2025
Unprompted review
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Reply from tellmeGen

Thank you for sharing your experience! We are thrilled to hear that the Ultra test is empowering your health decisions. As you mentioned, WGS offers unmatched depth—not just for pharmacogenetics and wellness, but also to explore your family lineage with the highest precision available. Welcome to the family!

Rated 1 out of 5 stars

I doubt my results were accurate

I doubt my results were accurate, the country that indicated as my ancestry was incorrect. It showed 0% of the country where actually I am from since centuries, confirmed genealogy. For sure inaccurate, cheap cheat. Do not use this company.

November 24, 2025
Unprompted review
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Reply from tellmeGen

Hello, we are sorry to hear you feel this way. It is important to distinguish between nationality (current political borders) and genetic ancestry (populations from thousands of years ago). Even though your family may have lived in a country for centuries, your genetic lineage might share markers with neighbouring regions, since DNA does not recognise modern borders. We would like to review your case and explain it to you in detail; please email us at info@tellmegen.com.

Rated 5 out of 5 stars

It takes awhile from the U.K. but they are reliable and professional

Few 'genetic companies' give information about your genes that can explain health issues but TellMeGen do and they do it well.

November 17, 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your valuable review!

We deeply appreciate you highlighting this aspect, as it is the essence of our mission: to go beyond basic ancestry data to offer genetic information that is useful and allows users to proactively understand and manage their health and disease risks.

We strive to ensure that our health reports are reliable, clear, and truly make a difference to our users' well-being.

Thank you for recognising that we do it well!

Rated 5 out of 5 stars

Transformative Genetic Revelations in Advanced

What a revelation with the Advanced results! I discovered manageable genetic risks and adjusted my nutrition based on the wellness reports. The paternal lineage connected me to distant relatives through DNA Connect. tellmeGen makes genetics accessible and transformative. Five stars!

November 12, 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your incredible five-star review!

We are immensely proud to know that the Advanced results have been a true revelation for you and that you have been able to use the information about genetic risks and the wellness reports to make positive and transformative adjustments to your nutrition.

It is especially gratifying to know that the DNA Connect feature has allowed you to delve deeper into your paternal lineage and connect you with distant relatives. Strengthening those family ties and the knowledge of your ancestry is precisely one of the most valuable aspects of what we offer.

Our goal is to make genetics accessible and useful for everyone. Thank you for confirming that we are achieving that goal! We are at your disposal for any future queries.

Rated 5 out of 5 stars

Very cool & works in Dubai

I am satisfied with the results, seems accurate for that price point.

What's also important, they work in UAE (and other competing companies don't ship & collect kits there).

October 1, 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for taking the time to share your excellent experience!

We are enormously pleased to hear that you are satisfied with the accuracy of your results and the value for money of our test. We continually work to offer the most comprehensive genetic analysis at the most accessible price.

We greatly appreciate your recommendation and will take it into account as we continue to improve.

Rated 5 out of 5 stars

Complete Genetic Map with the Ultra Test

With the Ultra, I got an exhaustive analysis that goes beyond the imaginable: more than 100 reports on hereditary conditions and pharmacogenetic compatibilities that help me choose safe medications. Plus, the details on rare variants in my traits fascinated me. It's like having a complete genetic map; the results are deep and empowering. An investment in my future!

November 4, 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your review.
We are glad to hear that you liked the analysis :)
Best regards.

Rated 5 out of 5 stars

Changing Habits for Health with the Advanced Test

The Advanced test has changed my perspective on my health. The detailed reports on genetic predispositions to certain conditions allowed me to adjust my diet and exercise in a personalized way, and the maternal lineage analysis revealed surprising connections to Eastern Europe. tellmeGen delivers precise and actionable results that are worth every euro. I'm delighted!

October 31, 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for your review.
We’re glad to hear that you liked it so much. We’re here for whatever you may need.
Best regards.

Rated 5 out of 5 stars

Discovering Italian Roots with the Starter Test

Incredible experience with the tellmeGen Starter test! I discovered that I have 25% Italian ancestry that I never suspected, and the reports on personal traits like my predisposition to caffeine made me laugh a lot. The results are clear, easy to understand, and have motivated me to explore more of my family history. Totally recommend it to get started!

October 26, 2025
Unprompted review
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Reply from tellmeGen

Thank you very much for the review.
We’re glad to know you liked the results so much :)
If you have any questions, we’re here to help.
Best regards.

Rated 1 out of 5 stars

Doesn't respond when you have questions…

Doesn't respond when you have questions about your order

October 17, 2025
Unprompted review
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Reply from tellmeGen

Hello.
That’s very strange, given that our customer service is exceptional.
Could you let us know how you contacted us so we can look into it?
Best regards.

Rated 1 out of 5 stars

Incorrect result and nonchalant…

Incorrect result and nonchalant customer service!
I bought the family kit for inheritance conditions, specifically interested in the result of Birt-Hogg-Dube, as a radiologist had recently raised suspicions from viewing a chest x-ray. A BHD patient needs to be monitored I various ways annually as 30% of BHD ppl will get malignt kidney cancer (at a much younger age (-20) her age than kidney cancer average for non BHD patients. So monitoring is crucial.

The TellMeGen test came back negative for BHD. Which then led to an even bigger health scare as another strong option to my lung condition could be Tuberous sclerosis. But after months of test, via state health care, blood work came back positive for BHD and that is now my formal diagnosis.
TellMeGen does not claim to be a tool for diagnosis, and they clearly only test for the most common known mutations per condition, NOT ALL, and in my case with the BHD it seems to be a Scandinavian/European strand of the mutation that is not included in the TellMeGen test. Just an FYI.

But the reason why I write this negative review is mostly because when I reached out to TellmeGen to let them know that I have a BHD diagnosis and that their test clearly didn’t cover that mutation in their test, offering them more information so that they could include this into their test to avoid more ppl getting a false negative for BHD, not ever asking for a refund just offering information. They never responded. Which speaks volumes.

If you are worried about something and am looking for answers. This company is not the answer.

September 10, 2025
Unprompted review
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Reply from tellmeGen

Hello,
We are sorry that our test was unable to detect the specific variant you carry, although you understand the cause of this.
The test you purchased is a genotyping service, not sequencing, with all that this implies.
We interpret that the main reason for your dissatisfaction is the lack of response from our Customer Service (additionally, you have left us a negative 1* review, the worst possible rating, which we consider to be quite exaggerated).
When did you contact us? Are you aware that there are other contact methods besides email, such as social media or real-time chat?
With only the information you’ve provided in the review, we cannot assist you further.
Please get in touch with us, and we will see what we can do.
Best regards.

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