Tello.com Reviews 14,678

The set up of a new account as well service of Tello seems to work just fine. The only major issue I have is to port-in my existing phone number from a T-Mobile business account.
Despite having Tello and T-mobile talking directly to each other and Tello confirming, the issue is on Tello's side, the port-in still was not successful after 10 days. The standard answer from Tello is: The case is under investigation ". The request to talk to a Tello supervisor was rejected.

after switch from Verizon I was facing the problem with RCS messaging options. It shows something different number when I texting somebody and the tello team solved my problem just in 1 minute and I'm very very satisfied. I would like to thanks customer support agent "Misheli Santos", she listened me very nicely, very carefully and solved my RCS messaging problem with patience. Thank you very much "Misheli Santos", i really appreciate you! God bless you!
Tello's monthly packages are "Affordable for Everyone". 5G coverage is "Awesome and Unbeatable". "Great Customer support and Great Network". Thank you!

Alison was really friendly during the conversation, took the time to respond all of my questions during my call.

simple and straightforward. plus they have amazing customer service, not ai but real friendly people.

My experience with Tello is a trouble free service at an affordable price. I believe that if you try it, you will be happily surprised.

Good service, dependable

Honestly , it was a decent service for the month I had it. BUT, any company that has this much dysfunction within their payment system is a MASSIVE red flag , for me. If a payment method is updated, why wouldn't a company charge the new payment method for the current billing cycle? Its beyond me. So if this happens to u, cuz of their inability to charge the correct payment method, u will be invited to "rebuild your plan". Well, for me, there was nothing wrong with the original plan that I signed up for 1 month ago so I declined the invitation. I figured if I've given the company access to the funds via debit card but they just cant seem to charge the correct method: that's a deal breaker for me simply cuz there are 42,000 service providers that WILL charge the correct payment method!lol. I dont understand how companies "this" size have dysfunction of very simple aspects that dam near EVERY other company doing business in an online platform has figured out. A significantly smaller company would chalk this up to "growing pains". A company this size: good luck staying in business when your business cant/wont accepts funds for transactions. Oh and 1 more thing to note: they claim to offer "live support": guess why I'm writing this review!lmao. Its NOT cuz their customer support/service is readily available and or reachable.
In summary, I'm glad I had their service for the month I had it and had their systems not been so wonky: I probably would have remained a customer. But its thru THEIR system design that removed themselves from continued business, with me, at least. And in this day and age , I think it's important to support the businesses that facilitate the transaction process as well as the quality of products they offer. To each their own tho. Good luck.

Great support and clear service contract.

I called Tello for tech support and Sergio answered the call. He was very patient with me, knowledgeable and walked me through the steps. The connectivity problem got solved and he offered suggestion for my account that will be suitable to my lifestyle. So I’m giving Sergio 5 stars for excellent customer service.

Very patient, helpful and to the point.

Porting my phone over to Tello was a great experience. It took less than a minute! Then I had a few questions about using the eSIM. I called customer service and spoke to a representative named Kayla. She was outstanding!!! Tello has very affordable rates, so I look forward to saving a ton of money every month. Yay!

Agent Nicole was patient and polite. She provided all the help with very pleasant attitude.

I use tello as a pay-as-you-go customer so that I can use my US number while traveling in Europe. Tellos services for this are advertised at $0.05 per minute for calls and $0.01 per text message. Recently, my prepaid balance suddenly drained entirely all at once (about 10 dollars) and I called customer service to get the problem fixed.

The customer service emails are bounce around between several service reps in a single day. Each time you email them, a different employee replies even if it’s about the same original support request and even and if it’s only 5 minutes later. This is an impossibly difficult communication field to navigate for customers as each response that you get is generally about 1 sentence long and from an employee who is unfamiliar with your issue.

It may be helpful to imagine trying to get help at your bank’s service counter where the tellers change seats every 30 seconds so that every 30 seconds you have to explain what you needed in the first place to an entirely new person… that’s what it feels like…..

The rep informed me at my pre paid balance had been drained due to “unknown roaming charges.” I asked where I could see these charges myself and was directed to an area on the website that did not contain the information. I cannot account for the missing money and neither can they (or if they can, they won’t tell me how or when to verify it.)

Tl:dr I paid 40 dollars for PAYG credit and only received $14.45 in actual credit on my account balance. Tello doesn’t care and doesn't seem to keep records on how these charges are calculated or simply won’t give them out…I don’t know or care which anymore.

I understand that roaming charges are a thing but so is basic accounting… Inaccurate information is worse than no information.

Their customer service SUCKS.

The stupid BOT will not allow human contact.

I purchased a sim for 8 days while visiting the US. However, they have continued to take money for 2 months despite purchasing a temporary sim which I deactivated as soon as I was back in the UK. Make sure you cancel the account completely when you’re back home.

Maurice was wonderful. He was patient and informative and personable. Thanks for a new account.

We had a great experience with the customer service representative in Tello. I asked about their family plans, and their staff was very knowledgeable about the plans. She gave me all the details of the plan and how to apply for it while we were in an area where my hubby was not connected to a WiFi. She politely helped us and we were able to enroll in the plan when we needed to have it right away.

Great experience with Tello support. I had an issue switching my SIM to a new phone and called them twice—both times they were patient and very helpful. They guided me clearly and resolved my problem without hassle.

Mauricio Torres was very patient. He gave clear answers to technical questions and walked me through several processes that were necessary to activate my phone plan and port in my number. I expressed frustration with a cumbersome feature of my phone, so he also walked me through a process to simplify it! That's above and beyond the call of duty. Thank you so much for your quality customer service!

Main thing and most important to me and most seniors is how patient the agents are. Also, they are easy to understand and follow. So, TELLO will stay with me for the long term and maybe, eventually will be my only provider...