Telmax Reviews 

I have had nothing but grief from this company that seems to be run by nothing but morons. This relates to both installation and sales.

They were in my city, Barrie, to install fibre internet. The work involved ripping up the part of my lawn that was municipal right-of-way. When they were done and all the fencing and barricades were gone, I repaired the destroyed patch, at my own expense, with top soil and grass seed. Just as it was starting to grow in nicely, they came along with a vacuum truck, sucked all the dirt out, then loosely dumped some of their own dirt in the hole and tossed a handful of grass seed on it. Since my lawn is on a slope, the rain that week washed it all away and onto the sidewalk and street. I contacted them to come fix it, and they did the same thing. I contacted them again and said, that if they can't do it properly with top soil and grass seed they needed to use sod. They said they would, but they never came back. So I fixed it again myself - at my own expense. After more than a month, it was finally looking good. The grass had grown in and looked beautiful. And then today, after 2 months, they just randomly showed up and without notifying me THEY RIPPED OUT MY GRASS and put down a piece of DEAD, BROWN sod. What kind of idiots would think this was a good idea? They ruined my lawn, not once, not twice, but THREE times. WTAF?

As for their service - before all the lawn nonsense began I had a TelMax rep come to my door. He promised me a plan of $85/month, plus the first 3 months free and a free 2nd box. The next day when my contract was e-mailed to me I had none of that. Not only was the price well over $100, but there was no 3 months free and no free 2nd box. When I contacted them they tried to gaslight me into believing that I must have imagined the offer I was given at the door.

Long story short. The people who run TelMax are IDIOTS and their sales team run bait and switch offers. Don't trust them. Don't do business with them. If they are coming to your city tell your Mayor and Council they better have a contract to ensure that they PROPERLY repair the lawns they rip up.

I used to love this service.
They raise the price every year and changed us all to CGNAT without notice. This sucks for any service that need to reach you from the internet - they basically can't anymore. Some older games (Call of Duty, Black Ops 3, for example) use peer-to-peer in their lobby making and so you can't join groups. When I have an alternative, I'll probably take it.

I like Telmax compare to Rogers Less expensive and easy to use.

Two things.

When I want to look ahead ten days to find a program, I have to manually scroll through every day on the guide to get there. A shortcut to select a day would be nice.

When we turn on the TV, I look forward to the beautiful picture that appears. Is there any way to add on the location of the picture? it would be nice to know.

Thank you

The sales person and the web site didn't mention anything about CGNAT till I noticed none of the services I share worked anymore. I asked for a static IP but they said I would have to pay more for the 4Gig plan instead of the 2Gig plan. I can't operate without a static IP so I'm cancelling my service after only one week. Very deceptive sales practices. I would not recommend if you share any services outside your network.

Awful service and support in addition to cheating during selling

Awful internet and even worse customer service. Sold us a product that was recorded being said that it’s cheaper and faster than our rogers. A tech came to test and he proved that our rogers internet is stronger and kept arguing with us that Telmex is still a good internet when rogers speed numbers were coming in higher. Now they want us to pay a cancelation fee when we hadn’t even started with tel max . Do not recommend them to anyone and if they come knocking on your door tell them to leave and don’t believe anything they’re saying

The crew left their mess after the installing the cables for months. I'm still being ignored despite numbers of emails, complains and messages. This is unacceptable and not respectful to the residents. Ruined my lawn and created complete chaos. Would not recommend being how they respect the residents for their business

After some initial confusing with billing. Their CX billing rep. Sue was fantastic! She explained everything in easier to understand terms and walked me through my bill. Such a positive experience for dealing with an ISP and not to long wait times. In fact she went out of her way to call me back right away when I dropped the call.

Our internet and TV service have been down for three days. TelMax agent kept saying they had escalated our case to Level 2 support and that we would receive a call from the technical team. But NO ONE calls.
This is unacceptable!

The Telmax system is powerful. Service and value is amazing. Glad I made the switch.

Packet loss, internet dropping out, multiple issues within a week of installation. You'd think being a new up and coming service provider your tech support would be fantastic not abysmal. I will be going back to Rogers who at least can maintain steady internet most of the time....

Overly aggressive sales tactics . Borderline threatening .

Called in to reduce my monthly payments In July 2025. They tried to lock me into another contract. I told them I am moving in 8months and the new home comes with free internet for a year and I don’t want to be on a new contract. I specifically told them this and I confirmed with the representative at that time that this is NOT a new contract right? Fast forward to today March 23rd 2026. I call in to cancel my internet. SUPRISE I’m on a contract unit July and now they want $300 to cancel the contract. Now they are calling me a liar and that I knew it was a contract. Please avoid the at all cost! Filing a complaint at CCTS

Horrible service and internet speed, very old equipment, extremely horrible disgusting customer service putting clients on contract without verbal agreement or notice, all internet packages from other companies are not with contract. They want to charge premium price for cheap quality service, they should close down and do a big favor to internet consumer market and let the big boys
(bell, rogers) take care of internet needs.

Absolutely horrible. Sneaky representatives. They don't work with you! They breached the terms of the contract and yet still force me to abide by the terms that benefit them and pay my way out of the contract. AVOID AVOID

performance technical issues
am on 2 Gbps plan. once CGNAT was implemented my upload speed dropped from 2 Gbps to anything between 100-400 Mbps. Called multiple times to have ticked escalated to L2 and L2 never calls back. Even now, after reporting issue over 6 weeks ago, ticket is not resolved, never got a call back from Level 2.
About 2 weeks ago, upload speed was resolved (by itself?) but download speed is at 1.1 Gbps. Level 1 can't do anything but escalate, level 2 never calls back.
Embarrassing support from a Canadian company

I used their service for more than a year, was pretty happy. Then they switched to CGNAT without notifying me, and I only discovered this after my service went down. after lots of phone calls they want me to pay $115+tax per month to upgrade so I can have dedicate IP address. I refused, and they charge me penalty for cancellation because I recently renewed contract, I try to explain to them it is Telmax changed service, break the contract first, not me, no use. It is nightmare experience.

Terrible experience since I signed on with Telmax. My address is in Richmond Hill on Maraca Drive .I installed the service in September and since than I am calling in every single day to have the service they promise in contract with hours of waiting time to get answer. Please stay away of this company or join the line of frustration

I was a customer when they first came to town, great price for a ftth, previously not available from any other provider. They kept raising prices every year then implemented CGNAT. CGNAT prevents me from managing my self hosted services.

When I called to cancel, I got a rep that was rude and condescending that would not let me cancel.