Telmax Reviews 14

Overly aggressive sales tactics . Borderline threatening .

Called in to reduce my monthly payments In July 2025. They tried to lock me into another contract. I told them I am moving in 8months and the new home comes with free internet for a year and I don’t want to be on a new contract. I specifically told them this and I confirmed with the representative at that time that this is NOT a new contract right? Fast forward to today March 23rd 2026. I call in to cancel my internet. SUPRISE I’m on a contract unit July and now they want $300 to cancel the contract. Now they are calling me a liar and that I knew it was a contract. Please avoid the at all cost! Filing a complaint at CCTS

Horrible service and internet speed, very old equipment, extremely horrible disgusting customer service putting clients on contract without verbal agreement or notice, all internet packages from other companies are not with contract. They want to charge premium price for cheap quality service, they should close down and do a big favor to internet consumer market and let the big boys
(bell, rogers) take care of internet needs.

Absolutely horrible. Sneaky representatives. They don't work with you! They breached the terms of the contract and yet still force me to abide by the terms that benefit them and pay my way out of the contract. AVOID AVOID

performance technical issues
am on 2 Gbps plan. once CGNAT was implemented my upload speed dropped from 2 Gbps to anything between 100-400 Mbps. Called multiple times to have ticked escalated to L2 and L2 never calls back. Even now, after reporting issue over 6 weeks ago, ticket is not resolved, never got a call back from Level 2.
About 2 weeks ago, upload speed was resolved (by itself?) but download speed is at 1.1 Gbps. Level 1 can't do anything but escalate, level 2 never calls back.
Embarrassing support from a Canadian company

I used their service for more than a year, was pretty happy. Then they switched to CGNAT without notifying me, and I only discovered this after my service went down. after lots of phone calls they want me to pay $115+tax per month to upgrade so I can have dedicate IP address. I refused, and they charge me penalty for cancellation because I recently renewed contract, I try to explain to them it is Telmax changed service, break the contract first, not me, no use. It is nightmare experience.

Terrible experience since I signed on with Telmax. My address is in Richmond Hill on Maraca Drive .I installed the service in September and since than I am calling in every single day to have the service they promise in contract with hours of waiting time to get answer. Please stay away of this company or join the line of frustration

I was a customer when they first came to town, great price for a ftth, previously not available from any other provider. They kept raising prices every year then implemented CGNAT. CGNAT prevents me from managing my self hosted services.

When I called to cancel, I got a rep that was rude and condescending that would not let me cancel.

The service is very consistent, better than rogers

Consistent low internet speeds far, far below what is advertised and being paid for. Service by Telmax to try and correct situation useless.

TelMAX does not have a technical support. Few guys that really do not know much or can do much - if you're lucky to get a hold of somebody. They will just give you promises of L2 call back. When you keep on calling they treat you each time as they have no idea about your existing problem - "go and reboot the modem". Nobody calls back, nobody cares. Terrible and so dissapointing - a local company that looked so much different that the big 3 telcos, but all that matters now is to get you on a 12 months contract and they are done.

Subject: Complaint Regarding Poor Service Experience – TelMAX Installation on June 22
I am writing to formally express my deep dissatisfaction with the service I have received since activating TelMAX internet service on June 22 in the Stouffville area.
From the outset, my experience has been disappointing and frustrating. The representative I dealt with, Williams (Supervisor for Stouffville), was initially eager to secure the sale, but has proven completely unresponsive and unhelpful post-installation. His customer service approach is severely lacking, with no follow-ups or assistance when issues arise.
To date, I have encountered the following ongoing problems:
• Technical issues have been present since the day of installation and remain unresolved as of July 8.
• Despite assurances, the cancellation of my previous Rogers service has not been handled, leaving me in an awkward and costly situation for more than two weeks.
• I was promised Wi-Fi mesh pods to improve signal, but they have not been delivered. I have also received no communication or updates about their status.
This level of service is unacceptable. I expected a smooth transition and responsive customer support. Instead, I have received poor follow-up, unresolved technical problems, and broken promises.
I request that TelMAX immediately:
1. Resolve all existing technical issues at my home.
2. Ensure cancellation of the Rogers account is completed as agreed.
3. Deliver the promised Wi-Fi mesh pods or provide a status update.
If I do not receive a satisfactory resolution within the next 5 business days, I will be forced to escalate this issue publicly and consider alternative providers.
I hope this matter can be resolved quickly and professionally.
Sincerely,
Vikash shah

ok Service but, Terrible customer service.
Their customer service did not even respond to my emails. I tried multiple times.