Telmore Reviews 60,361

Thank you very much. Excellent service. I am very satisfied.

I have a good experience with the mohammed he help me there in a very good way and i am very suprised with him with his service at power . Hope to shop again with him at the same store again

I have not received my Mobil still when I buy they tel me it’s come in two days but it’s not come still in 5 days

Worst customer services. No communication between the agents. All have different opinion and suggestion for same problem. Most of them think to finish the call and go to another customer.

Tak for service

Cancelled by internet. I was told to return the router which I did. Got a confirmation but they still took 1000 dkk for the router. Called them the next day and they said they would return the money and it was mistake. Called them again 5 days later. Now they also want a older router that they themselves said was broken after technical suppet. They have not asked to get it back. They still intend to keep my money until it is returned. Now I am forced to tell them I will tell my bank to cancel the money the took.
Worst customer service i have ever experienced. Stating different things and not even telling customers to keep old equipment that they have said is broken.

Good response towards customer problem and help them

Telmore verry nice company with good offerts i have a little problem with the app that i can t find my balance or top up button until i go over payday in my monthly plan.. otherwise excelent :)

08/02/25
It have been a disaster since I changed my number to Telmore.. The customer service is not able to fix anything.. a they don have any store to go and talk in person.

28/04/26 SUPER BAD!
Is there a way of giving "Zero" Stars? Three months and counting... It has not been possible to use my eSIM on the Smartwatch. Customer service says it is a priority... Imagine if it weren’t

Tog over 10 henvendelser for at skife ejer af mobilnummer….

🆘🆘🚷⛔️ Warning – Very Poor Handling of Subscription Transfer 🆘🆘🚷⛔️

I have been a customer of Telmore with three subscriptions: two broadband connections and one mobile subscription including four streaming services.

In December last year, I wanted to change two out of the three subscriptions so that one broadband connection and my mobile subscription would be transferred to my business, while the other broadband connection would remain private. In connection with this change, all of my existing subscriptions were mistakenly terminated and re-created under my business account. The private broadband should never have been terminated.

This is where the problems began.

The first employee I spoke with mistakenly terminated all of my subscriptions. I received new equipment to replace the old one and returned the old equipment immediately. Nevertheless, the old broadband connection was disconnected before it should have been, even though I am still paying full price for it one and a half months later. At the same time, the new broadband was not properly activated. As a result, we were left without internet for several days over a weekend.

When I contacted Telmore on Monday, one broadband connection was activated again. However, the problems did not stop there.

From December 16 until today (11.02.26), I have been charged for a total of four broadband subscriptions, even though I only need two. Telmore has received the old equipment back more than a month ago. I have contacted Telmore almost every weekday and spent between one and one and a half hours each time trying to resolve the issue. Every time I speak with a new employee, it feels as though the case starts over from the beginning, and the situation becomes increasingly confusing.

Telmore has informed me that I cannot get my money back and that the termination of the two old broadband subscriptions will only take effect at the end of February. This means I am paying full price for subscriptions I do not use, and which were created due to errors in their handling of my case.

I have experienced very inadequate case management, poor coordination, and no real solution to a problem that should have been handled correctly from the start. It is unacceptable to pay for four broadband subscriptions when I only need two, especially when the situation is caused by errors on the company’s side.

I would therefore strongly advise others to be very cautious if they are considering changes or transfers of subscriptions with Telmore.

Good Service having no issue even in a bad weather

Got all our numbers combined under one umbrella and to a price that matches our usage not what's just profitable for the company. Thank you Tobias for the great service.

I ordered a phone with subscription but my instalment plan was cancelled . And my order was cancelled too. So why you are changing my number to telmore?

I like to thank telmore as a Sri Lankan they gave me a good installment plan on my Motorola G06 phone.

The service was excellent. The staff were so accommodating and polite.