Telnyx Reviews 

I’ve had a very bad experience with Telnyx. The biggest issue is that they can suddenly suspend your account, leaving your business and services disrupted, without providing a clear or reasonable explanation.
If there are restrictions or eligibility requirements that may prevent you from using their services, these should be clearly communicated at the time of signup, rather than allowing customers to spend time setting everything up and then suspending the account later.
Honestly, if Telnyx cannot provide services to a customer, they should simply make that clear from the beginning instead of letting customers waste their time and resources.
Very disappointing experience. I would strongly recommend understanding their policies and account requirements carefully before relying on Telnyx for business-critical services.

The customer service is very good. I didn't have to wait for several hours to get my answers.
The telephony service is good. In one click you can purchase US, Canada DIDs and start using them

Telnyx Team is AHHHMAZING!!!! They are always going above and beyond helping you and in a timely manner! I absolutely love working with you All!

Best in class customer support.
Responsive, professional, quick.

Extremely dishonest pricing tactics. They advertise pay as you go, but by the time you can actually use a single phone number for outbound messages, you've already had to pay them 35+ dollars. These fees surface as you use the service, and are not known beforehand. It's not reasonable either, because you need double in your account compared to what is actually being used. Bad model for low volume sole proprietorship. Would not have chosen if I knew this beforehand.

I contacted Telnyx support with questions about our outbound concurrency limits, and their team responded almost immediately. They quickly approved my increase after a quick review of my account and use case. They also answered a couple of follow up questions. Great support and a very positive experience overall!

I arrived at Telnyx with a frustration that was borderline madness. I had been trying to find a service for my Quickdiary.co.uk service and Twilio were not hospitable to a young company like mine. After a lot of searching I stubled upon Telnyx and things just went smoothly. Even when I had a support query the support agent was supportive and helpful. I am genuinely thankful that I did stumble upon Telnyx because I'm now rolling out my services and happy to have the support of Telnyx in the background.

Telnyx has fantastic customer service. Their team responds quickly, provides clear and helpful support, and follows up to make sure you’re completely taken care of. It’s refreshing to work with a company that doesn’t just respond to an issue, but actually makes sure it gets resolved. I’ve been very impressed with the level of service and would highly recommend Telnyx.

Telnyx is anti-business and they have nothing but contempt for their customer base. I foolishly went with telnyx as they were priced lower but you really do get what you pay for. For the verification process I needed a response asap for an issue on their end, as this was affecting my customer relationships, they stated they usually get back within 24 hours, they did not even respond after two weeks, any responses I did receive after that were repetitive and seemingly auto-generated. I am convinced the entire site including their so called "customer service" is just ai chatbots and so they cannot offer any kind of bespoke solution. It is completely pointless to use a service provider that has decided to make it impossible to use even their basic service. At this point, they only serve as an advert for other providers. If you decide to go with them then good luck to you but I guarantee, you are going to get the same outcome.

Porting was easy and they provided appropriate updates during the porting process. Also buying and setting up routing for new numbers was equally painless. So far I'm liking the experience with Telnyx.

Absolutely horrible company, if you buy from them that's fine but they allow people to buy phone numbers that do not need to be in the area and the people that use those numbers start spam calling people. How do I know this? I keep blocking the same number over and over again and its coming from this company. If my review gets deleted for speaking the truth then you know I'm not lying. Going to screen cap my review after I post it and I'm going to set a remind to com back and check. Hope everyone knows that your company is in compliance will allowing spammers to get new numbers.

As soon as my call credit is used I am going to leave. It's like pulling teeth to get any customer service or support. Their AI tech support is somewhat helpful but often gives the wrong answers.

I had a great experience with telnyx support. What was even amazing is that it was from Day one . My account was live for only 2 days

I've done many integrations, and it seems good support is harder and harder to come by. Telnyx support has been very quick to respond, and very helpful.

Thought the company was different then all the others, but unfortunately they are not. Customer service takes more then 2 weeks to respond.

Here on Trustpilot they respond in 2 days, if they did that with their constumer service, I would still have been a customer.

I had an issue with my Google Authenticator app, and the authentication code for my Telnyx account disappeared, preventing me from logging in. I reached out to the support team, and they helped me regain access within 24 hours. They were fast, professional, and very helpful throughout the process. Thank you for the excellent support!

Communication is so important for IT in 2026 that you really can't avoid it, and Telnyx makes it really easy for our accounts to be verified and working, with clear, actionable lists, after that, all their documentation examples works, making it a breeze to get going, I went in production the day after my account was approved, which itself took maybe a day. This is two aspects I struggled with competitors while Telnyx never left me wondering what I was supposed to do to integrate their services, most competitors make this a complete hassle.

They will ignore your support requests for a month and stop responding to messages. If they would at least respond to me, I would give them 2 stars. Not sure how a company can possibly operate like this and not be bankrupt within a year.

Our experience with Telnyx has always been great. Every time we’ve needed something, the support team has been quick to answer and resolve all of our requests.