Telpark Reviews 

I booked a reservation for one of their garages and paid 30 euros upfront. The barrier of the garage was supposed to open automatically, but it did not when I arrived. I thought that was odd, but got a ticket from the machine to park my car. When leaving, the barrier again did not open and I had to pay an additional 22 euros! Their customer service is not responding to any messages. I demand a full refund for the additional costs I had to make.

Highly recommend not using their services to anyone. Their product does not work and you will lose money, better to just park your car the old fashioned way.

Not a client-oriented company. When problems arise, they use memorized algorithms, they don't try to help the client, so they lost me as a client, and several more clients whom I will discourage from using Telpark parking system.
Too bad, the company has a lot of potential if you "tweak" the customer service.

Telpark is a disgrace. No replies at all at messages (and I have sent MANY).

Great parking system, with their app and attractive prices if reserved before. But they are totally incompetent and nasty when it comes to customer service. Based on a ridiculously stupid setting in their app, I was unable to extend a reservation before it expired (when should you extend it then??), ended up taking a ticket to enter again, and paid through the nose afterwards because nobody was there to talk to, and the guy responding when I pressed the info button was stubbornly refusing to grant me the advance reservation rate, so I paid more than double per day. Even worse, technical assistance (the only one available in principle, there is no phone number!) took 4 full days to reply to me, so I ended up overstaying AND overpaying. Wasted 137 Euro, and will never ever park with them again, after having been a client for a year now, spending hundreds of Euro on parking with reservations. AVOID THIS COMPANY BY ALL MEANS***

I was in Lisbon Portugal used their parking which was easy and convenient. I live in North America now 2 months later they have used my card showing in/out charges. I have emailed Telpark no answer.

After using the booking service for parking for delimited time and paid for it, I received the information that my bank account was debited even if I did not book any other park time. Telpark answered me that "my" registered car was still in use. However 1. I did not book any parking anymore, 2. the car registered was a rental car, that I gave back months ago. It seems that Telpark debited my account, without my authorization for 3 months after using their service. It seems over 200€ was debited on my bank account, which is going to be difficult to be refunded, as Telpark is trying to make me wrong as I registered the rental car...and suggesting that I did have to remove the registration...

On December 14th 2022, I made a 4 day booking for parking in Huelva Spain, that should have started on the 15th until the evening of the 18th Dec. When I completed the booking form and paid, I realised that it was dated from the 14th to the 18th but the payment was still for 4 days. I was concerned that might be charged extra when I returned on the 15th so I tried to cancel that booking or get the start date, amended but could not. I Felt a little disappointed because there was no contact phone number, so I submitted a cancellation request and had to wait 24hrs for a reply.
I received a reply from a member called Ruben, who explained that I would have to wait until after the 18th and if the car park is not used then I will be refunded.
I needed to use the parking which I did from the 15th December to the 18th. 2022 and the next day, I was refunded one day because I did not use the 96 hours that was booked. So I can only say: Thanks , no complaints.

I booked and prepaid a parking place at their Granada San Agustin parking station for 2 days, 11th to 13th September back in August. I remember selecting the entry time as 3pm as we would be driving from Valencia to Granada which was a 5 hour drive and there was a 2 hour grace period so if we got there between 2pm to 4pm it was fine. We arrived at 3.56pm on the 11th September.

We we’re leaving on the 13th to go to Malaga and we went to the car park at 9.30am to leave but the boom gate would not go up. We explained to the gentleman there that we had been there for less than 2 days and we didn’t understand what the issue was. He checked and yes confirmed we had entered just before 4pm but he said that the payment said we would be entering at 6am. I could see now on the confirmation it did in fact say 6am arrival but there is no way I entered that when booking the spot because we had to drive 5 hours to get to Granada so clearly we would not have been going to start our parking at 6am.

Despite the gentleman and now his co worker, a lady, agreeing that we had not been there for 2 days because the computer confirmed our entry time and we were leaving less than 2 days later he said all he could do was give me a ticket showing 8am and I would have to pay 2 hours parking because by now it was 10am. I paid this because we needed to get the car out and continue on our journey but this was completely unfair. I wrote to them and they responded that they would refund me the money. A month later, no refund, and they no longer respond to my emails. I’d be very careful when booking with this company.

I paid for 2 days and stayed less than that

*** A MONTH LATER - after a number of emails back and forth, and writing this public review I did eventually get a FULL REFUND from the company. My advice would be to persevere with their after sales people if you have problems.

I used this company to park a rental car whilst on holiday in Portugal, I was required to use the app for ‘express entry’ which automatically deducted the parking fee from my bank card. A few months later I got a notification to say I was being charged £40 as someone else has used the rental car to park and the car was still assigned to my debit card!! I raised this as a complaint and days later got a response saying there’s nothing they can do and I would not receive a refund…despite me raising that they’ve probably received payment for that parking by the people who actually parked also! I have raised it with my bank in England who are investigating this as fraud. DO NOT USE THIS COMPANY!

F**king disgusting.. I used the app whilst I was on holiday in malaga Spain. Had no problems whilst I was there but since I got back to Finland someone has used my debit card 3 times at some parking place in Madrid! Total of 15e, tried to contact the company a few times but they don't answer... Just deleted my card info from the app, hope that helps. Stay well away from this service.

what an unprofessional company. Emailed telpark with the story that money has been debited from my credit card for parking in a garage in madrid. i have never been to madrid and i have never downloaded the telpark app. so it seems logical to me to take this matter seriously and I think it is a great shame that after almost 2 months I still have no response.

Paid for 3 days parking, number plate recognition didn’t work, tried contacting Telpark, no response
Do not use Telpark

Oh my God I paid for parking through the app and immediately noticed that I had the wrong dates. I immediately wrote to them and after a week of communication they told me that it was not possible to change the dates and to apply for a refund I applied and to my surprise they have locked my account so I'm not able to access them any longer ......Do Not Use.

Don't use this service!!!!
I have been using this service for the past, lately I brought a monthly parking but accidentally I would like to change the method of payment after the purchase.

Been talking with the support by email over 2 week and the problem just couldn't be solved! they can't change the payment of the method and it is not user-friendly neither flexible at all.

All in all, don't use this service, it doesn't worth the effort and they don't care about the customer needs at all.

I would NOT recommend anyone to use this service, go and pay in the parking meters will have a peace time after.

We parked in Peniscola and were invited at the parking meter to instead pay through the App - which we downloaded, created an account and paid for our parking ensuring all details were exactly correct. Despite this, we were ticketed, and the infraction was raised on our account. Having all the evidence to refute the infraction, we raised the issue with Telpark through both the app, and social media given they do not operate phone lines. They state they can take a few hours to respond, however their responses to each update takes days, they do not respond in a timely manner at all and, furthermore, once I had submitted the evidence required to cancel the infraction, the company attempted to claim that my registration plate on my account wasn't correct - which was also not true and can be shown to not be true through the evidence submitted. I have also submitted DVLA confirmation of the registration plate to them to further refute their claim and as yet still have no response. Their reluctance to reply in a timely manner, and their responses which have showed a clear negligence to review the facts properly have led to unacceptable delays. I implore anyone parking anywhere in Spain, if confronted with the option to use Telpark - not to do so. They are not fit to serve the parking contracts they have.

After you created your account, all the information is only in spanish ;-( After trying my way through for 30 minutes, the system cant opload the payment documents, so Im unable to pay my parking ticket.
When I write to the chat support, no-one answers me.
A terrible, unprofessional experience!