Telpark Reviews 

Supposed to be secure parking with cctv

Arrived back to our vehicle to find it had been targeted by thieves and totally ransacked with items missing.

Staff were unhelpful. Made me fill in a pointless form and then shrugged their shoulders and wouldn’t help any further. The vehicle was covered in sharp glass (two windows broken) and they didn’t even bother to come and look. When I asked about cctv and the police they told me there was none and that there wS nothing more they could do

They even made us pay the full€63 euros for the 2 days we were parked there

Absolutely disgusting and had really tainted our whole experience of both the city and Spain

The level of greed from Telpark is absolutely ridiculous.
This car park used to cost €1.50 per day. Now, suddenly, they are charging €20 per day. That's an increase of over 1,200%. How can anyone possibly justify that?
The most absurd part is that this car park isn't even full most of the time. In fact, I've never seen it completely full for an entire day, except on football match days.
Even doubling the price to €3 per day would have been ridiculous, but at least somewhat understandable. Increasing it by more than 13 times is nothing short of outrageous.
And before anyone mentions the €17 monthly pass for Andante pass holders, Telpark seems to have completely forgotten about people who only travel to Porto once or twice a week and therefore have no reason to pay for a monthly public transport pass.
Their alternative? A €60 parking pass. Seriously!? That's still daylight robbery for people who only need to park a few times a month.
Not everyone commutes to Porto every single day. Telpark should be ashamed of such an outrageous price increase, especially for a car park that doesn't even operate at full capacity on normal days.

I previously wrote about my overcharge and duplicate preauthorisation charge. I contacted the company as per their response below sending proof via my bank statement, to be quoted the same t&c and told this is the last time they will respond to me. STAY CLEAR OF THIS COMPANY THEY ARE SCAMMERS. NEVER EVER AGAIN THEY ARE PROFESSIONAL THIEVES

Terrible experience with this application. Someone is using my account to park their car, and my credit card will likely be charged for a session I never started. There is virtually no customer service for this issue I’m currently facing — the chat is an AI bot with predetermined dialogue boxes that end with no resolution. Additionally, they have not responded to my email. Avoid until they fix their security and actually staff support.

Tidy and wide parking buildings, convenient app, transparent pricing. Was using it occasionally and via monthly pass in Lisbon and now in Valencia. Haters gonna hate.

Been waiting for almost a week for Telpark to get back in touch via their live chat and email. I made a typo when pre-booking so when we were leaving, it wouldn't let us out. I called and was advised to update the reg on the booking via their app, which I did, and that still didn't let us out. The guy in the car park told me to activate express check out and they double charged me by 42 euros! They advise it would take up to 3 days to reply, its been longer and still no reply. Poor service!

Booked for 5 days expecting to be able to come and go as we pleased but The car park cameras in San Sebastián misread our number plate and so we had to wait to be let out at the barrier every time which often took many minutes and cased a queue of cars behind us

The second time we booked and reserve a parking place with Telpark and the second time there was no parking spot in the parking garage…. According to the person in charge, the “system” made a calculation mistake…. They told us that they can not do anything and we did not got our money back. Terrible service

Similar to all of the other reviews, their app doesn't always activate through express and then they constantly charge you. Even if you have enough passes to cover the costs, it starts running on a timer. No way to reach them except block any payments, which turns into a one-sided dispute.

Agree with all the above, total scam, never use never install, you can get charged in any way, you cannot rech support or delet your account, lost 24euro for other people parking after I returned rented car, cancel the card and chnage email! stay away!!!

Rented a car in Madrid and used Automatic Number Plate Recognition (ANPR). I last used it at the La Concha lot in San Sebastian. I returned the car to Madrid on 5/19/26. I was charged for parking at the same lot on 5/28/26. It was about $7. I then removed the plate from my account and deleted my credit card I sent an email to Telpark but no response. I find it hard to believe that someone rented the car and parked in the same lot which is 459 km. Make sure you delete the plate # from your account after ending your rental and your payment method.

FRAUD! RUN!!! Very unethical billing practises. If you don't remove not only your payment info but license plate from the car, they will charge you for YEARS for other rental car users parking. Then they say it's your fault.

WALOB! Same as others... paid, parked, left... Two weeks later £19.99 goes out of my account. Contacted Jaime @FAILPARK and he said in a little girl's voice "It's in the T&Cs you have to delete your reg from the app" DO NOT USE! USE AT YOUR OWN PERIL! I wish I'd had read the reviews. Daylight robbery.

I was using Telpark last year September, everything was fine until this weekend. I got an email from them that I parked somewhere and I was charged ~10EUR. I emailed them, but no response and then I found out that many others have the same problem, so they obviously scamming people.

I use strong password everywhere and I used an email that I dont use anywhere else, so I'm pretty sure my account wasnt just "leaked".

Of course I could not even login to my account as they only let people sign in from Portugal.. Its a total joke.

They force you to download the app inside a parking without signal, information is unclear and if you want to pay at the cashier you have to pay extra...

I’ve tried it for the first time on October the 5th. All quite well regarding the parking experience. Zero stars for customer care. I searched for support, received feedback 4 days later.

Update regarding my experience with Telpark: I’ve booked again but I had to pay directly at the park. So: I’ve booked and paid €17,05 in advance and the I had to pay €8,85 at the park for 3 hours and 39 minutes. I’ve presented my problem to Telpark’s customer care on December the 12th and still waiting for an explanation on this. What a disgrace, these people they really don’t care about their customers

Beware, this company will activate automatic parking and then charge you for parking in regular car parks. It is impossible to reach them to resolve an issue and it is a disgrace.

Very disappointing experience with Telpark in Portugal
We were sold the same Telpark package by two different car rental companies, who both assured us that parking all over Portugal would be included through Telpark. Unfortunately, every single time we parked in a Telpark lot, the system couldn’t recognize our license plate.
Telpark kept saying the issue was with the rental company, but both rental companies confirmed that our plate numbers were correctly entered in the system. We ended up having to pay for parking several times (around €12–15 per day) even though we had already paid for the Telpark subscription (which itself cost about €15 per day).
We wasted both time and money, and no one at Telpark took responsibility or offered any refund. I would not recommend relying on this service when renting a car in Portugal.

Scam company who charged me twice for parking and won’t refund the second charge. I’ve contacted them multiple times with proof of overcharge and still no refund. Many other reviews seem to echo this.

Same problem as many others. €42 2 months after returning from Spain. Unfairly targets tourist. DO NOT USE THIS APP. Car parks with APNR will automatically charge your account as your card is linked to registration plate. GRRRRR!