Ordered from website which shows time limited sale. There is no time limited sale, nor any product for that matter. Took money then stopped communicating - no answer to emails or phone calls. Reverse... See more
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Cross posted a review on TrampolinesOnline so check that out too as the company is the same. Ordered a trampoline on back order until 7th July. Long story short, no trampoline, phone line is dead, ema... See more
Company replied
Pre-ordered a trampoline on the 17th of June trampolines were expected 6th of July had an email to say there was a delay and they were expected on the 14th of July. Still no trampoline have emailed a... See more
Company replied
Gary turned up on time, extremely friendly and got on with assembling the trampoline alone with minimal fuss. The large 15ft x 10ft square trampoline was up in less than the stated two hours and he ki... See more
Company details
Written by the company
*** OFFICIAL BRAND PROFILE: UNDER NEW MANAGEMENT (2026) *** Welcome to the official home of Telstar Trampolines. First introduced to the UK market in 2007, Telstar has grown to become one of the nation’s best-selling and most trusted home trampoline brands, celebrated for safety, durability, and high-performance innovation. -------------------------------------------------- IMPORTANT NOTICE TO CUSTOMERS: -------------------------------------------------- Please note that as of 2026, the Telstar Trampolines brand, website, digital assets, and physical warehouse inventory are under completely new independent ownership and management. We have absolutely no association or legal affiliation with the website's previous operators, JMP Stores Ltd. Because we do not have access to historical financial accounts or past order databases from prior to our takeover, we cannot resolve or fulfill any backlog orders placed under JMP Stores' management. If you are tracking an unfulfilled order from before 2026, we strongly advise contacting your bank or payment provider to secure a direct refund via chargeback. We are fully focused on moving forward with a fresh, dedicated UK support team and an entirely in-stock UK warehouse to deliver an elite shopping experience. -------------------------------------------------- WHY BRITISH FAMILIES CHOOSE TELSTAR: -------------------------------------------------- ▪ SAFETY-FIRST DESIGN: Telstar pioneered safety innovations like the Jump Capsule and the Elite "Rigi Net" technology. The safety netting fastens directly to the jumping mat inside the springs, completely sealing off the spring bed to eliminate gaps and protect little fingers and toes. ▪ RECTANGLE, ROUND & OVAL MODELS: From our classic family-friendly round Orbit models to professional-grade high-bounce rectangular setups, Telstar offers the perfect size, shape, and footprint for any UK garden layout. With 100% genuine inventory ready to ship directly from our UK warehouse, our mission under this new era is simple: gold-standard customer service, honest communication, and rapid UK delivery. The new team at Telstar is here to support your family every single bounce of the way!
Contact info
Unit 5 Colliton Barton, Broadhembury, EX14 3LJ, Honiton, United Kingdom
- 01884 675 801
- sales@jetsports.co.uk
- www.telstartrampolines.co.uk
2.1
Poor
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took money then stopped communication
Ordered from website which shows time limited sale. There is no time limited sale, nor any product for that matter. Took money then stopped communicating - no answer to emails or phone calls. Reverse charge to bank as fraudulent activity. Older reviews look fake. Note recent bad reviews
July 1, 2025
Unprompted review
Reply from Telstar Trampolines
Hello Mr Potter,
We are incredibly sorry to hear about this frustrating experience regarding your order. Please be officially advised that as of 2026, www.telstartrampolines.co.uk is under completely new, independent ownership and management. We have absolutely no association or legal affiliation with the previous operators of this website, JMP Stores Ltd.
Because we only acquired the physical stock and digital assets to relaunch the brand, we do not have access to JMP Stores' historical order books, customer databases, or financial accounts. We did not receive your funds, and we unfortunately cannot fulfill past orders or issue direct refunds for transactions made under their previous management.
We sincerely apologize for the distress their closure caused you. If you ever wish to look at the Telstar brand again in the future, please rest assured that we are fully operational with a fresh UK support team and 100% in-stock items ready for immediate dispatch.
Best regards,
Jet Sports Ltd - Trampolines Online - Telstar Trampolines - Super Tramp
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Paid. Not delivered. Not contactable. UPDATE-still not contactable
Been 9 days since ordered yet no sign of the item. Received a order confirmation email soon after purchase but no other updates since. No sign of the item either. Emailed after few days and no response. Tried calling so many times but they are unable to pick the call. Then told to leave a message but again their phone cannot take any message.
I am about to contact my bank and report this incident.
Such a poor customer service with shocking communication for a company with such a good product.
UPDATE:
Still no sign of delivery. Somehow this company sent me another invoice on 1 Aug 2025 but still no sign of delivery.
I have now contacted my bank to resolve this matter. Item ordered from a different provider.
Company takes money, sends invoice, no update, not reachable via telephone, no response to emails, no sign of item. I am not sure if this company has gone bust but I will never ever buy anything from this company again.
July 21, 2025
Unprompted review
Reply from Telstar Trampolines
Hello,
We are incredibly sorry to hear about this frustrating experience regarding your order. Please be officially advised that as of 2026, www.telstartrampolines.co.uk is under completely new, independent ownership and management. We have absolutely no association or legal affiliation with the previous operators of this website, JMP Stores Ltd.
Because we only acquired the physical stock and digital assets to relaunch the brand, we do not have access to JMP Stores' historical order books, customer databases, or financial accounts. We did not receive your funds, and we unfortunately cannot fulfill past orders or issue direct refunds for transactions made under their previous management.
We sincerely apologize for the distress their closure caused you. If you ever wish to look at the Telstar brand again in the future, please rest assured that we are fully operational with a fresh UK support team and 100% in-stock items ready for immediate dispatch.
Best regards,
Jet Sports Ltd - Trampolines Online - Telstar Trampolines - Super Tramp
(Do not use this company) I believe it…
(Do not use this company) I believe it is a scam website. They also have another website with same contact number trampolines online.co.uk
I placed an order on the 20th of July and it’s now the 29th. They took my money but we never received a delivery date, I have tried to contact them via their websites contact number and emails with no success. I have now contacted my bank to request a charge back!
July 20, 2025
Unprompted review
Reply from Telstar Trampolines
Hello Tony,
We are incredibly sorry to hear about this frustrating experience regarding your order. Please be officially advised that as of 2026, www.telstartrampolines.co.uk is under completely new, independent ownership and management. We have absolutely no association or legal affiliation with the previous operators of this website, JMP Stores Ltd.
Because we only acquired the physical stock and digital assets to relaunch the brand, we do not have access to JMP Stores' historical order books, customer databases, or financial accounts. We did not receive your funds, and we unfortunately cannot fulfill past orders or issue direct refunds for transactions made under their previous management.
We sincerely apologize for the distress their closure caused you. If you ever wish to look at the Telstar brand again in the future, please rest assured that we are fully operational with a fresh UK support team and 100% in-stock items ready for immediate dispatch.
Best regards,
Jet Sports Ltd - Trampolines Online - Telstar Trampolines - Super Tramp
DO NOT BUY!!
DO NOT BUY!!! We ordered a Telstar Trampoline Elite on the 14th June, Was on back order but was supposed to arrive on the 3rd July. Had a email to say it was delayed. Rang customer services and they were very arrogant about it all and very unhelpful. This was supposed to be for our daughters 3rd Birthday so she was very disappointed to have no trampoline on the morning of her Birthday. Now no reply to emails and no answer on the phone. Hopefully can re-claim money through the bank.
July 29, 2025
Unprompted review
Reply from Telstar Trampolines
Hi Mike,
We are incredibly sorry to hear about this frustrating experience regarding your order. Please be officially advised that as of 2026, www.telstartrampolines.co.uk is under completely new, independent ownership and management. We have absolutely no association or legal affiliation with the previous operators of this website, JMP Stores Ltd.
Because we only acquired the physical stock and digital assets to relaunch the brand, we do not have access to JMP Stores' historical order books, customer databases, or financial accounts. We did not receive your funds, and we unfortunately cannot fulfill past orders or issue direct refunds for transactions made under their previous management.
We sincerely apologize for the distress their closure caused you. If you ever wish to look at the Telstar brand again in the future, please rest assured that we are fully operational with a fresh UK support team and 100% in-stock items ready for immediate dispatch.
Best regards,
Jet Sports Ltd - Trampolines Online - Telstar Trampolines - Super Tramp
Pre-ordered a trampoline on the 17th of…
Pre-ordered a trampoline on the 17th of June trampolines were expected 6th of July had an email to say there was a delay and they were expected on the 14th of July. Still no trampoline have emailed and called company several times. No response! now after reading other reviews, I’m worried that we’re not gonna get it…just be honest if experiencing problems instead of taking people’s money.
UPDATE - company has gone out of business got money back through bank. I hope others who ordered have managed to get their money returned - ordered from jumpking thankfully they have a good sale and managed to get a bigger and better one! Silver linings!
July 28, 2025
Unprompted review
Reply from Telstar Trampolines
Hello Allyson,
We are incredibly sorry to hear about this frustrating experience regarding your order. Please be officially advised that as of 2026, www.telstartrampolines.co.uk is under completely new, independent ownership and management. We have absolutely no association or legal affiliation with the previous operators of this website, JMP Stores Ltd.
Because we only acquired the physical stock and digital assets to relaunch the brand, we do not have access to JMP Stores' historical order books, customer databases, or financial accounts. We did not receive your funds, and we unfortunately cannot fulfill past orders or issue direct refunds for transactions made under their previous management.
We sincerely apologize for the distress their closure caused you. If you ever wish to look at the Telstar brand again in the future, please rest assured that we are fully operational with a fresh UK support team and 100% in-stock items ready for immediate dispatch.
Best regards,
Jet Sports Ltd - Trampolines Online - Telstar Trampolines - Super Tramp
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Ordered online
Ordered online, received invoice and payment taken but not possible to contact them any further and no trampoline arrived. Fraudulent website, which then led to a further telephone call trying to squeeze some more money out of me pretending to be Barclays. Avoid and report, although I expect they'll appear again somewhere under a different name. Police informed.
July 15, 2025
Unprompted review
Reply from Telstar Trampolines
Hello Mr Wells,
We are incredibly sorry to hear about this frustrating experience regarding your order. Please be officially advised that as of 2026, www.telstartrampolines.co.uk is under completely new, independent ownership and management. We have absolutely no association or legal affiliation with the previous operators of this website, JMP Stores Ltd.
Because we only acquired the physical stock and digital assets to relaunch the brand, we do not have access to JMP Stores' historical order books, customer databases, or financial accounts. We did not receive your funds, and we unfortunately cannot fulfill past orders or issue direct refunds for transactions made under their previous management.
We sincerely apologize for the distress their closure caused you. If you ever wish to look at the Telstar brand again in the future, please rest assured that we are fully operational with a fresh UK support team and 100% in-stock items ready for immediate dispatch.
Best regards,
Jet Sports Ltd - Trampolines Online - Telstar Trampolines - Super Tramp
Company has gone bust. Cross posted a review on…
Cross posted a review on TrampolinesOnline so check that out too as the company is the same. Ordered a trampoline on back order until 7th July. Long story short, no trampoline, phone line is dead, email is not monitored. Essentially, company has gone bust or are just taking peoples money until they go bust. Awful experience
July 21, 2025
Unprompted review
Reply from Telstar Trampolines
Hello Mr Holliday,
We are incredibly sorry to hear about this frustrating experience regarding your order. Please be officially advised that as of 2026, www.telstartrampolines.co.uk is under completely new, independent ownership and management. We have absolutely no association or legal affiliation with the previous operators of this website, JMP Stores Ltd.
Because we only acquired the physical stock and digital assets to relaunch the brand, we do not have access to JMP Stores' historical order books, customer databases, or financial accounts. We did not receive your funds, and we unfortunately cannot fulfill past orders or issue direct refunds for transactions made under their previous management.
We sincerely apologize for the distress their closure caused you. If you ever wish to look at the Telstar brand again in the future, please rest assured that we are fully operational with a fresh UK support team and 100% in-stock items ready for immediate dispatch.
Best regards,
Jet Sports Ltd - Trampolines Online - Telstar Trampolines - Super Tramp
Ordered a replacement net nearly 2…
Ordered a replacement net nearly 2 weeks ago and it was supposed to be dispatched on the 15th. However I have heard nothing else. My children want to play on their trampoline in whats left of their holidays. Sadly it now seems they've gone into administration and haven't informed customers or their stockists. Sad to think I now need to bin my existing trampoline as I cannot get a new net and people buying trampolines from this brand via other stockists will now never be able to replace any parts either. Shocking.
July 25, 2025
Unprompted review
No trampoline no communication
So there are positive reviews hence why I used them now I think that the other reviews are fake. Since ordering I've received no trampoline. No one answers the phone number. Mailbox is full. No response by email. Had to go down the route of reversing a transaction through the bank. All the signs of a scam.
July 17, 2025
Unprompted review
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Good rating for delivery but that's how…
Good rating for delivery but that's how far I can go
The after sale customer support is poor.
And I mean when you buy something ,in case you'll need some parts down the line ,you'll have the chance to find stock and buy them. Not in this case unfortunately!
Spoke to them more than 4 months ago,they've said keep eyes on the website
Then I e been told they'll receive stock at the beginning of July 2025 but still nothing.
As a 'fair solution ' and because they still have on sale the trampoline model I've bought ,I've sent them an email with recommendations of 'borrowing ' one from there then to order more.
I mean it might sound stupid but in my opinion a good business should not just be focusing on the sale ignoring the 'after sale customer support '
A gentleman on the phone ,forgot to ask his name , he said he can't do that as more than half of trampoline will need to be open as there are soo many people in my situation.
So ,you know all these but do nothing?
I would ,and probably others too if this is true ,will have even paid for a preorder but you can't do that neither
Just keep your eyes on the Website sire!
No! Too easy for you too hard for us!
When they will ,or maybe not , answer to my mail, I'll take things further, sorry!
July 2, 2025
Unprompted review
Very unhelpful staff
Very unhelpful staff, can not get replacement parts as they are always out of stock!
The salesman is so rude and aggressive!
March 20, 2025
Unprompted review
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Fast and friendly, minimal fuss!
Gary turned up on time, extremely friendly and got on with assembling the trampoline alone with minimal fuss. The large 15ft x 10ft square trampoline was up in less than the stated two hours and he kindly explained how to take the net down in strong winds. Would highly recommend
March 5, 2024
Unprompted review
Extremely good company to buy from!
Excellent quality trampoline. Brilliant service, communication and installation!
February 18, 2024
Unprompted review
Great service
Great service, we were kept well informed from purchasing all the way through to the installation, Simon was courteous and very tidy, if your thinking about purchasing a trampoline from here do it, the installation was 110% worth it!! Thank you Simon!
February 13, 2024
Unprompted review
Amazing service!!
February 6, 2024
Unprompted review
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Gary was so quick and efficient
Gary was so quick and efficient
Would recommend 100%
February 6, 2024
Unprompted review
Fast delivery
Fast delivery, good communication, the installation process was quick, only wish they had taken away the boxes with them rather than left in the garden. overall a very good service!
January 11, 2024
Unprompted review
Very straightforward experience
Dan arrived within the time I was told. He got on with the job without any issues and so far there seem to be no problems at all. Thanks
January 11, 2024
Unprompted review
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