Template.Net Reviews 323

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the efficiency, professionalism, and quick responses from the support team. Many people appreciate the helpful and professional staff, who make them feel like a priority and provide step-by-step guidance. The platform is often described as a great tool with useful resources, offering a wide variety of templates and an easy-to-use interface. However, some people were dissatisfied with the product and website, experiencing issues like text boxes moving unexpectedly or difficulties with printing and saving projects. A few other people also felt that the website's color selection for templates was problematic, not accurately reflecting brand colors or producing undesirable results.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the platform easy to use, functional,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, polite, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism and quick response times.... See more

Product

Customers consistently note ambiguous experiences with product, with some praising its templates, ease of... See more

Website

Users describe ambiguous interactions with the website, with many finding it easy to use, functional for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had difficulties moving a text box around that for some reason moved itself to another part of the document and I was trying to move it back to the original spot. Otherwise it was easy to use. It wo... See more

Rated 4 out of 5 stars

Excellent Service & Support – Thank You, Rain! I truly enjoyed using Template.net—it’s a great platform with useful resources. However, I no longer need the service at this time and reached out t... See more

Rated 5 out of 5 stars

I was very impressed with Template.net's quick response and solution to retrieving a lost file that I had spend many, many hours working on. The file was restored from their back-up system within 48... See more

Rated 5 out of 5 stars

I had a question about customizing a template for a client, and the support team responded within minutes. They walked me through the process step-by-step and even suggested design tweaks I hadn’t con... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

323 reviews

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Rated 1 out of 5 stars

Please do not use this company

Please do not use this company. I subscribed and cancel within one day but I still got charged one year amount. It is a crime to steal people money. Customer service was horrible. They want me to withdraw my dispute with my bank but would not promise to refund my money.

July 24, 2025
Unprompted review
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Rated 4 out of 5 stars

Excellent Service & Support

Excellent Service & Support – Thank You, Rain!

I truly enjoyed using Template.net—it’s a great platform with useful resources. However, I no longer need the service at this time and reached out to cancel my subscription and request a refund. The support team, especially Rain, was incredibly efficient, professional, and resolved my request immediately. My cancellation and refund were processed without any hassle.

Thank you, Rain and the Template.net team, for your outstanding customer service! I’ll definitely consider returning in the future if needed.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with thisI had a great experience with this company. I am particularly appreciate the efficiency and responsiveness of their customer service team, agent Vi made me feel ve

I had a great experience with this company. I am particularly appreciate the efficiency and responsiveness of their customer service team, agent Vi made me feel very safe, comfortable, helpfulness and professionalism in solving my issues.

July 22, 2025
Unprompted review
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Rated 1 out of 5 stars

All the files in my workspace suddenly…

All the files in my workspace suddenly disappeared! The chat agent said my problem would have to be referred to IT. I have also been unable to edit templates. Even though the box says 'replace' I can't replace text and the entry screen on the left side of the screen does not appear. I would not purchase this program again.

July 5, 2025
Unprompted review
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Rated 1 out of 5 stars

UGLIEST colors AFTER i put in the colors I wanted.

I'm so frustrated because I was hoping this would save time. Maybe if it actually listened to me. I put in my brand information including COLORS, to make a template. This things put out the UGLIEEST Pikachu puke color I've ever seen. I put in the 5 main brand colors that I want it to use but it refuses. I have trouble with colors so I was excited to use this and make exciting and professional looking presentations. I tried several times and it will ONLY use those puke colors and I am fed up. Don't use this service it's trash.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

rubbish

rubbish. dont use. many templates listed as free and then once you click it turnes out to be paid. a scam

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Rectifying Mistakes

Even though I did not order from Template.net and they charged me $24 they were quick to rectify their mistakes. I am wondering how I got charged in the first place1

June 23, 2025
Unprompted review

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