Temple Cycles Reviews 

221
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and traditional style of the bicycles and accessories, highlighting their lightweight design, comfortable off-road ride, and overall durable construction. People also deeply appreciate the first-class customer service, describing the team as extremely helpful, welcoming, and knowledgeable throughout the entire customisation and purchasing journey. Some reviewers were not happy with minor fulfillment issues, noting occasional workshop delays, receiving incorrect accessories like chargers, or wishing certain items like kickstands were included by default. Despite these occasional hiccups, consumers remain overwhelmingly satisfied and eager to recommend the brand to others.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the bicycles are lightweight, beautiful, and... See more

Quality

Consumers find quality to be positive, highlighting that the bicycles are lightweight, practical, and feature... See more

Staff

People report positive experiences with staff, highlighting welcoming and knowledgeable service during... See more

Customer service

Customers consistently note positive experiences with customer service, praising cheerful and prompt support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some new headset bearing as mine have worn after more than 10,000 miles cycling on my wonderful Adventure Disc 1. Delivery was made within two days of my initial enquiry. Very happy as always.... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from start to finish. I wanted a lightweight touring bike but didnt see a colour I liked. They walked me through the customisation process and kept me updated along the way.... See more

Company replied

Rated 5 out of 5 stars

I have been considering a Temple for a while as I am drawn to the traditional style and materials used. I visited the London store and dealt with Izzy, who was very helpful. They had exactly what I wa... See more

Company replied

Rated 5 out of 5 stars

The service was exemplary. The process went through a few little issues but they were all dealt with without any delay and the cheerful way Elliot ensured everything went smoothly was comforting. The... See more


Company details

  1. Bicycle Store

Written by the company

At Temple Cycles, we pride ourselves in producing the best bikes possible, all with a timeless style. Our ethos is rooted in designing high-quality, beautifully engineered bicycles that stand the test of time. Whether you're weaving through city streets, embarking on a touring adventure, or exploring rugged trails, our versatile range caters to every cyclist. Gravel Bikes: Our gravel bikes are engineered for resilience and agility, perfect for those who seek the thrill of off-road exploration without compromising on comfort and style. Touring Bikes: For the long-haul enthusiasts, our touring bikes offer a harmonious blend of durability and practicality, ensuring your adventures are as limitless as your dreams. City Bikes: Our city bikes epitomize the blend of classic aesthetics with modern functionality, designed for the urban cyclist who values quality, sustainability, and timeless design. At Temple Cycles, we believe in a sustainable approach to cycling, creating bikes that are not just a mode of transport, but a companion for life. Experience the joy of riding a Temple – a bike that gets better with every mile and is destined to be passed down through generations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(221)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased the Temple Adventure Disc 1…

I purchased the Temple Adventure Disc 1 gravel bike. While it was on the pricier side, the build quality is impressive and it clearly feels designed to last. It is a real shame to hear that the company is winding down, though unfortunately not surprising given how unsustainable the cost of running a business in the UK has become.

November 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I was recommended Temple Cycles by a…

I was recommended Temple Cycles by a friend who said they make quality bikes that last and I have not been disappointed! I have been searching for an e-bike that will get me through a very hilly journey to work and luckily I found the LS20 Classic Electric II - I was waiting for this to become available again but last week I had a quick look in the outlet sale and there it was! I picked it up from the London store and instantly fell in love with it. This is without doubt the most comfortable cycling experience I have ever had, despite the storm I rode it back in! There has been a lot of thought built into the design of these bikes; they’re quality, lightweight and practical, as well as having that really cool vintage look to them. I will be recommending Temple to anyone looking for a new bike so once again, a huge thank you to the team at Temple!

October 24, 2026
Unprompted review
Rated 3 out of 5 stars

The accessories are well built and…

The accessories are well built and value for money with fast postage.

Unfortunately I cannot review the bike as it still delayed for work shop issues.

This was a gift and why I understand its made in a workshop its disappointing they don't provide better updates.

October 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

The service was exemplary

The service was exemplary. The process went through a few little issues but they were all dealt with without any delay and the cheerful way Elliot ensured everything went smoothly was comforting. The bike has surpassed our expectations. It is really good

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful e-bike!

Beautiful e-bike!
Highly recommend Temple Cycles. I bought mine on-line and they kept me up to date with delivery times.
What can I say but their e-bikes are amazing!
So well designed.
I so love mine.
Thanks Temple Cycles.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic support team

The support team really is on their feet, even years after purchasing the bike.
Whenever I needed something related to the bike, they got my back: from touch up-paint sticks to exact measurements of the frame for a custom bag.
It's always good to be in touch with them.

September 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent

Excellent bike, brilliant customer service.

August 13, 2026
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Thanks for the great review!

Rated 5 out of 5 stars

Good looking and Good quality

I bought a pair of pedals from Temple cycles online. They look great and are of good quality. Value for money. They were delivered on time.

July 24, 2026
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Thank you for the great review. We hope you enjoy the pedals!

Rated 5 out of 5 stars

Amazing bike design

Amazing bike design, I am so happy! The ride is like flying. Congratulations to the team for creativity. Best investment ever.

August 2, 2026
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Thank you for the wonderful review. We're so glad you are enjoying the bike, and we wish you many more joyful rides to come. 🙂

Advertisement
Rated 5 out of 5 stars

First electric bike

First time I have bought a bike. My last one was stolen 35 years ago. The new electric model was what I have been waiting for and I am delighted. Just about to have a new knee and decided this was what I need

July 24, 2026
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Thank you for the great review. We're so pleased you chose us as your first bike purchase. Thank you for trusting us, and we wish you many happy miles on your new e-bike.

Rated 5 out of 5 stars

Excellent service and customised to perfection

Excellent customer service from start to finish. I wanted a lightweight touring bike but didnt see a colour I liked. They walked me through the customisation process and kept me updated along the way. The bicycle and custom colour turned out even better than I imagined - its the most beautiful bike I've seen. On collection at the Brick Lane store I was welcomed by incredibly friendly staff who ensured everything was set up perfectly before I set off. It rides like a dream and I cant wait to set off on some trips.

July 25, 2026
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Thank you for the great review, Andrew. We're so glad we could make your dream bike a reality. Enjoy! 😀

Rated 5 out of 5 stars

Top class in every respect

I ordered a classic disc but had some questions.
Let me say all questions were answered above and beyond. I actually ended up speaking with Teresa, who was so much help! I got the advice I needed, went for a custom cassette on the mechanics advice and although I’ve only just received the bike, after a few rides it’s simply awesome!
So in summary…. Customer service 1st class, the bike is light as a feather, don’t believe steel is super heavy, not here,
The bike is exactly what I imagined, it looks amazing and rides like a dream.
I’m happy and can’t stop looking at it.
If you want that classic look, just buy one!
5 out of 5 stars

July 24, 2026
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Thank you so much for taking the time to leave us such a glowing review. We're wishing you many happy miles on your new Classic Disc bike. 🙂

Rated 5 out of 5 stars

So helpful

So helpful, let me test drive a bike, excellent customer service. Didn’t make us feel rushed.

July 4, 2026
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Thanks for the great review, Leonie. 🙂

Advertisement
Rated 5 out of 5 stars

They listened and I now have a bespoke bicycle

A truly wonderful team, I went in with a specific build in mind with changes to the stock bicycle. I was listened to and I ended up with exactly what I wanted, a great experience from start to finish, thank you Temple Cycles.

July 23, 2026
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Thanks for the wonderful review Brad. We're so glad we could get you the bike you wanted - enjoy!

Rated 3 out of 5 stars

Premium prices for ordinary parts. Not best aftercare

I bought the Classic Lightweight bike from Temple as a birthday gift to my son who is a student. For a simple bike the price seemed quite steep, but the bike was light (his main requirement) and Temple promised good customer support and personal aftercare so I decided to bite the bullet.

Well, 9 months later the time has come to put those promises on test: the left pedal fell out of the crank arm without much of a warning – no wobbling or stiffness immediately before it happened. My son contacted Temple's customer service and received a reply within a couple of days. I suspect the response was generated by an AI agent, as it felt very standard and impersonal. The message was essentially: "This is entirely your fault—you must have installed the pedal incorrectly. The warranty does not cover this, but we can sell you a replacement crank arm for £20 plus shipping." He tried to appeal to their senses – they wouldn’t budge: “the best we can do is to give you a free shipment as a gesture of goodwill”.

Instead, I went to a local bike shop and bought a replacement crank arm for £15. The new one seemed to be both lighter and stronger than the original. A comment from the shop’s mechanic was telling: “Temple are cost-cutting ba**ds who sell cheap components at premium prices”.
The bike is light, runs reasonably well. Will it last? Very much doubt it. Is it overpriced? - in my opinion, absolutely.

July 13, 2026
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Thank you for taking the time to leave us a review. We are sorry to hear you were unhappy with the response from our customer service team. After reviewing the photos, the customer service agent reviewed your case closely with our warranty manager, and unfortunately, it wasn't deemed a warranty case. Our customer service agent explained this in careful detail, and offered the part with free shipping. Should you like to discuss further please contact our team.

Rated 5 out of 5 stars

Great experience from start to finish.

From the minute I walked through the door staff were welcoming and helpful without being overbearing. Nothing was too much trouble. I didn’t feel rushed and the bicycles are high quality. Customer service after I bought and received my bike was first class
I was Keith updated with delivery and actually delivered a day earlier.
Highly recommend this company and the bikes.

June 3, 2026
Unprompted review
Temple Cycles logo

Reply from Temple Cycles

Hi Debra. Thank you so much for taking the time to leave us a great review. We hope you enjoy many happy miles on your new Temple bike.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look