Tempur-Pedic Reviews 

Terrible. . My wife and I bought a King mattress and spent thousands of dollars on it, we were told it was a 25 year warranty. It started sagging and we can no longer use it and my warranty claim (that took like 2 hours to do) was denied. It's sagging so bad we can't even sleep on it. I've been sleeping on my couch cause it kills my back to sleep on the sagging Tempur-Pedic mattress. They said it was denied cause there were stains on it. What does that have to do with the mattress sagging so bad I can't even use it? We keep a mattress cover on it and it's been our bed in our bedroom since we bought it, not damaged or improperly stored etc. don't waste your money, buy from a company that stands by their stuff and replaces defective products. Tempur-Pedic will leave you hanging. I'll never buy from Tempur-Pedic again and never recommend them to anyone. I'll also find any way I can to express my frustration cause I feel we were wronged by them.

Bad customer service. Ordered a new bed that cost over 2000 off including 80 pounds pillow's each. However when I took the washable zip cover off and put it on no more than 40degress the cover shrunk! And would not fit on bed again. They wouldn't send another one out. I cannot pay extra to have an cover! And since I have had the bed I have daily bad backs! I even paid extra to have a different bed. Now I'm stuck with this bed. It's not worth the money. I really need to get another bed! As my and husband's back are killing!!! Disappointed as I won't be buying another bed from your self. I had the worse experience ever.

Tempur Pedic customer service told me today, that they will no longer correspond with me. They will only talk with my Lawyer. because this is now a "Legal issue".
One side of my $3000 TEMPUR-ProAdapt 12" FIRM Mattress-Prime-Queen "firm" mattress purchased a mere 2 years ago, has failed. It sags under its own weight. This, by the way, is one of their requirements for warranty evaluation. If it has simply gone from "Firm" to "Soft", as I believe most people would define it, It is not covered by their warranty.
The warranty further states that you must present proof that the foundation on which your mattress is laid is firm, with no flex. I presented evidence of that, by actually standing on the foundation, directly over the spot where the matress collapsed. There is zero flex. Yet, to them,that is not proof.
It seems to me that for all the bravado, Public Relations, and advertising campaign about how they stand by their product, its simply not true. Buyer Beware!!
If a lawyer reads this and they want to represent me for free, or as a no cure no pay case, please contact me. This site does not accept email addresses or pictures, so good luck! Lol.
Mattress ID AMKTPL6K6LH

I purchased one of their pillow in king size. Cloud Breeze Dual cooling. just be aware that it weights 9 pounds. A bit of a joke and no returns/exchange allowed.

Agnostic of the quality of their products, their lack of communication and clarity around orders you place and shipping is terrible. Ordered a mattress topper July 29th, it is the beginning of week 3 with no order updates. I called to cancel. The agent I spoke to on the phone was very nice, but the experience with the company hasn't been great considering the price you pay for their products.

I tried calling a few times to get updates. One time I called, had to jump to a work meeting so I asked for a call back. Got a call back while I was on a call. Called Tempur back... "There are no agents to take your call right now *click*". Umm. Be better at staffing your business.

I have placed the order for more than two weeks (it supposed to be delivered within a week). I checked the order status after few days, and it's "Not Yet Shipped". There is zero communication about the order is delayed. I had to call customer service few times to get updates, but every time the answer is to wait for couple of days. It seems the customer service is useless, and what they can only do is order cancellation. I am very disappointed on the whole experience.

Beware of very slow processing/shipping of your order and don’t expect much help from customer service. A week after ordering and still not shipped. When asked when it is expected to ship, I was told a few days and soon. When I asked customer service to define a few days and soon, they said they could not provide the exact shipping date.

If you are OK with waiting a minimum of 2 weeks for your order to anrrive and have no questions/needs, this company may be for you. If not, don’t walk away but run away!

Purchased a mattress topper on line from Tempur-pedic. A week later, since the product had not shipped, decided to cancel the order. I was told it could not be canceled and that you only had a 2 hour window after purchase to cancel. All sales final and no returns on mattress toppers. This is stupid, since my order had not shipped yet.

We have received a dismissive email from Tempurpedic Warranty Canada rejecting our claim. Tempupedic says it uses a .75 inches sag criteria to replace our mattress and our sag is only .5 inches. So, it says our problem is a matter of comfort not a sufficient sag to be covered under their warranty.

The .75 inch is rather arbitrary and does not take into account the performance of the mattress when it's in use. This criterion seems designed to protect Tempurpedic from replacing mattresses.

I cannot sleep on the mattress without continuing to injure my back. To date, I have spent about $2000 to treat my back injury.

I am now sleeping in the spare room on an IKEA mattress and frame. If needed, I could replace the IKEA mattress at least four times over the eight years since we bought the Tempurpedic mattress. The Tempurpedic mattress is clearly not worth its cost. I would not recommend Tempurpedic mattresses and certainly not their customer service unit. I have proposed it be renamed the Claim Rejection Unit as it provides no service. In sum, Tempurpedic's mattress guarantee is worthless.

What a waste... less than 5 years ago, we bought the best mattress in their range. It now sags and has uneven dints in it, causing discomfort and back/hip pain. We are literally falling into each dint. Mind you, we are both short and lightweight people on a king bed! Tempur have no interest in honouring the warranty due to the clever wording of slatted bases having very specific requirements, even untreated wood or covered with fabric! Very unhappy and now returning pain free to an old queen mattress. Steer clear of their warranty marketing!! Shame it didn't last, as it was very comfortable for the first year.

I'm not leaving this review for the company. I'm leaving this review for the luxe adapt soft Tempur-Pedic and almost $6,000 mattress that needs to go in the trash! It's terrible. Terrible and I'm stuck with it. I'm just trying to warn you so you don't make the same mistake

I also wish I could give a no star because that is what Tempur-Pedic deserves. I intended to order a King Size mattress topper but according to Tempur-Pedic I ordered a Queen size topper for which I have no use. I did not open the box and asked Tempur-Pedic to exchange it for a King topper. Their customer service is ridiculous and their staff are like a bunch of broken records stating they have a no return policy. I would avoid doing business with them at all cost. Judging by the consistency of their poor reviews the company clearly does not care about their customers.

I have a $5,600 Tempur-Pedic LuxeBreeze King memory foam mattress. My mattress sagged after a year. I am 5'10 and weigh 175 pounds. I attempted to file a warranty claim. This is a tenuous process. The only way Tempur-Pedic will replace a mattress under warranty if you lay a pole on your mattress and a quarter (stood up - about 1") will fit between the pole and the mattress. This is not a scientific or fair method to determine if the foam has broken down. The foam will return to its original position, even if the foam has lost support under load. The correct way to determine warranty eligibility is to put weight on the mattress and compare how much it sinks in compared to a new mattress of the same model. I talked to a level above the customer service rep. They told me they did not make any exceptions and that they were the highest level to decide. I hope you love your TP mattress if you have one. My warning is that if the mattress looses support you will not get it replaced under warranty. Read Tempur-pedic 1 Star average reviews on Consumer Affairs website.

I had a warranty upgrade in 2017 which i paid for the prorated time of the old mattress. now i am having trouble with the new one which is supposed to have a ten year warranty. I called customer service they dont recognize my name my order number is like i never had any purchase with them. This company advertise false claims with their warranty ,

I ordered Tempurpedic Prohi king size pillow around 3 weeks ago and I am already having difficulty sleeping on it due to reasons below. The pillow sinks in and becomes completely flat in less than 15mins and the entire night I have to keep adjusting my neck and head for the pillow to reset. Now, I am having neck pains since pillow completely lays flat 90% of the time in the night and pillow lacks to provide support for my neck. It has only been 3 weeks and the pillow already has formed head impression on one side.
This is an expensive pillow, that I have invested into and don’t appreciate having these problems so early on. I contacted the company in regards to above issues and they told me that they can’t help me. Worst customer service. Please don’t buy this pillow-it’s totally hyped up and not worth the money at all. I would have given only half star if there was an option. Their warranty is designed very poorly and not helpful at all. I completely agree with all the reviews below with 1 star. Save your money- don’t buy their products.

Unfortunately there is no way to give a “no star” because I would. I am very upset with Tempur-Pedic. I ordered the sheets with a “buy one get one free” promo on their website. When I only received one set of sheets, I called customer service explaining. and she said, yes- it’s misleading, I needed to put 2 in the order request instead of 1. I said, that is misleading as it was a buy one get one free promo. Honest mistake. She said she would relay and request that I get the second set shipped and then I later got followup email saying “No- they could not honor the promo. Sorry!” Really?

I have one of your their bases and I have been emailing and leaving them voice mails ( they never answer their phone)for months. No reply from them
The base is stuck in the upright position, and I have been forced to sleep on the couch, with a severely injured back.

What kind of customer support is this? Is this how they treat their customers??

PEOPLE DO NOT BUY FROM THEM, IF THE BED BREAKS YOU WILL HAVE NO SUPPORT, AND YOU WILL END UP SLEEPING ON THE COUCH. this people are only in to sell you,then they will disappear

We bought Tempur-Pedic mattresses a few years ago, and after two years one mattress failed to provide support. I submitted a claim, which was swiftly denied, with comments about the surface sag measurement when the mattress is not in use. The mattress has failed. The mattress does not properly support me, and I sink more than half the depth of the mattress in the center, with the head and foot positions remaining at near-full depth, basically creating a hole for my mid-section to sink into.
Tempur-Pedics warranty criteria isn't relevant to the qualities we look for in a mattress, rather their production factors and an arbitrary measurement that has absolutely nothing to do with comfort or support.
Tempur-Pedics customer service was quick to respond with a denial of our request, and spurned our requests for a representative to come to our home to observe the mattress failure.
Never again Tempur-Pedic.

I reiterate what is being said below, when you submit a warranty claim to TP all you get is the OL razzell dazzell, not enough proof, proof inadequate, more photos, etc. No way TP is ever going to honor their warranty one of their mattresses. After less that 6 years our mattress had such deep depressions on both sides that my wife and I were forced to replace it. And we are not big people. Even though Tempur-Pedic offers a 10 year warranty on their mattresses and our mattress met their warranty requirements, they refused to honor the warranty. This is a very expensive mattress to have failed in a little over 5 years. Save your money and purchase a quality product from a reputable manufacturer.

Toxic fumes and stinky smells from a new Tempur-pedic mattress! I suffered for weeks with a horrible tempur-pedic mattress with stinky fumes as the foam degasses. All soft plastics emit a mild fume, the auto industry disguises it as ‘new car smell’. Tempur customer service was useless at best suggesting dragging it outside and leave it for a four days - in the winter. Yeah right, what idiotic customer service. Alternate was turn up the heat and leave a window open… epic stupidity from Tempur-pedic.
All efforts to get a refund and removal were denied blaming the retailer which also refused. I forced a refund from them with a consumer fraud complaint to the state Attorney General. Massachusetts AG had a very dim view and ripped them sideways with threats of fines or banning the sale. I rattled the legal department with a legitimate and required document on demand from the EPA. Federal Law says they must provide an EPA ASTM-15 statement revealing the nature of the smell. They claim a proprietary manufacturing process which is total BS.
I got an immediate response with a truck and refund check within two days.. Get the POS mattress out of my house. The retailer was useless at all levels.
Chemical smell is Furfural, a toxic class 3 carcinogen. Toxic chemicals vapors oozing from your mattress and pillows manufactured by Tempur-Pedic…